As part of efforts to make the DStv installation process seamless for customers, MultiChoice Nigeria, the country’s leading pay-TV provider, has launched an app for DStv installers as a part of its installation ecosystem.
The DStv Installer App is a management tool for assigning, monitoring, reviewing, troubleshooting and managing customer installations to ensure quality installation and better accountability.
Speaking on the launch of the app, the Managing Director, MultiChoice Nigeria, Mr. John Ugbe, said: “The DStv Installer app is the latest feature in MultiChoice Nigeria’s line of innovative services and products which benefit our partners and customers. The DStv installer app enables dealers to assign jobs to accredited installers within a specific area, whilst ensuring that our customers benefit from reduced waiting times and the pre-knowledge of their installer’s identity.”
The benefits of the DStv installer app also include an improved business process which reduces the manual operation of assigning an installer, tracking the installation and managing the installer. This in turn ensures reduced operational costs for the dealer, whilst also giving them the power to review and ensure all installations are done properly, and simultaneously guaranteeing a better customer experience.
The installer app joins other innovative means and platforms through which customers are aided with the DStv installation process. These include the DStv website www.dstv.com, and the DStv easy self-service platform www.eazy.dstv.com which gives you the ability to clear error codes, pay for your subscription, find a DStv installer and upgrade or change your package, all from the comfort of your home.
Speaking further, Ugbe said: “At MultiChoice Nigeria, we take pride in constantly evolving and advancing our systems and processes thus ensuring our subscribers get the best experience from the point of purchase to installation and user experience. We are thrilled to launch the installer app, and guarantee our customers of improved installation service delivery.”