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Meet Leo, the UBA’s Chat Banker   






A new year and new way of Banking for the United Bank for Africa (UBA) as it opens platform for banking on-demand and without restrictions.


The chatbot called Leo is always ready to attend to existing and potential customers transactions with just some clicks.


With Leo on ground you can open a new account, check your account balance, transfer funds and airtime, confirm cheques, pay bills and much more.


To get started or #MeetLeo here.


This is part of UBA’s moves to change the face of e-banking with the introduction of Leo, the UBA Chat Banker who enables customers make use of their social media accounts to carry out k​​ey banking  transactions.


At the official launch of Leo, UBA’s Chat Banker, which  took place in Lagos recently, customers  of the bank were given a step by step demonstration on the  novel way of delivering lifestyle and quality   banking  through the Facebook Messenger chat platform.


This is the first time that a financial institution in Africa has  come up with this manner of solution to simplify the way customers transact.


Something that has become necessary in today’s fast-paced world with demands for   quick-time   transactions and response.


With   the launch of the Chat Banking, customers will be able to   open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and airtime top up.


They will also be able to confirm cheques, pay bills apply for loans, freeze accounts,  request for mini statements, amongst other  things.


L-r: Executive Director, Lagos and West, United Bank for Africa(UBA) Plc, Mr. Ayoku Liadi; CEO, UBA Francophone Africa, UBA Plc, Mr. Emeke Iweriebor; Group Head, Online Banking, Austin Abolusoro; GMD/CEO, UBA Plc, Mr. Kennedy Uzoka; Executive Director/Group Chief Operations Officer, UBA Plc, Mr. Chukwuma Nweke; and Executive Director, Risk Management, UBA Plc, Mr Ike Uche, during the launch and introduction of Leo, a Chat Banking Personality on Social Media Platforms by UBA in Lagos, recently.

Speaking at the occasion, the Group Managing Director, UBA, Mr. Kennedy   Uzoka, said that the launch  of Leo is part of initiatives aimed at putting the  bank’s customers first with UBA continuously  developing strategies aimed at easing transactions for the   bank’s numerous users, while ensuring utmost safety of   their transactions.


Mr.  Uzoka said, “The formulation of this product, is consistent   with  the    bank’s customer-first  philosophy, where we are doing things not the way we like,  but focusing on what the customers want, where they want it, and in the exact platform they want it.’ “At UBA, we   have been working with technology giants that have the global capacity to ensure not only seamless but also effortless banking for millions of our customers across Africa. We at UBA, have collaborated  with Facebook to come up with this innovation that is capable of revolutionising the way banking is done in   Africa,” he said. As   he unveiled the character of


Leo, Uzoka stated:    “Leo being an intelligent personality will   give you feedback instantaneously as you transact your   business on the platform. A solution that is from the customer’s standpoint and is easy to use by anyone’


GMD/CEO, United Bank for Africa( UBA )Plc, Mr. Kennedy Uzoka addressing customers and staff during the launch and introduction of Leo, a Chat Banking Personality on Social Media Platforms by UBA in Lagos recently

Also speaking at the launch of Leo, the Group Head of Online  Banking at UBA, Mr. Austine Abolusoro,  who conducted a step by step demonstration on the working of   Leo, reiterated that Leo   is   not just a  chat machine, but an artificial intelligence personality   meant to address any type of banking concerns raised by   customers.


“Leo is  ready and waiting to help with most transactions and to   deliver any form of banking     services. Leo is operating a lifestyle banking platform on   Facebook messenger to assist with your transactions while chatting with your friends and business partners.


The security with this platform is that for every transaction,  an OTP (One Time Password)  is generated to the phone number that is registered on your  account.”