The United Bank for Africa (UBA) Plc has upgraded its mobile banking application, introducing lots of interactive features to aid banking, at the same time allowing customers to carry out limitless transactions with simple taps on their mobile phones.
UBA, in a statement by its Group Head, Digital Banking, Sampson Aneke said the banks aims is to provide the best value possible for its customers through a more interactive, user friendly interface that will make available countless opportunities from the comfort of the customers’ home.
Aneke said the new mobile application will allow users to use their device enabled biometrics, adding that the menu has been reduced and separated into sub-menus to facilitate users view Net worth, Transaction History, Trends amongst others at a quick look.
He said “With the new interface, the user can now see all the transfer options including the saved beneficiary option at a glance and can even order food for delivery via the app.
The Group Head added that customers who subscribe to the lifestyle submission on the application will enjoy access to the free online medical doctor which serves as a great response to the new standard created by the Coronavirus deadly disease.
Aneke highlighted other features of the application as the live chat option, whereby users can converse on the go with enthusiastic staff trained to assist with any enquires and challenges; biller validation; as well as group transfer which is a new menu where users can create groups, save members and transfer funds to up to 100 members on the group.
He said “This Group Beneficiary transfer feature which does a single lump sum debit and multiple credits to beneficiaries irrespective of banks where their accounts are domiciled, makes the upgraded UBA app, the first app in Africa to be able to pay salaries, thus addressing a major need in the MSME space.
Aneke said “Another exciting feature that we have already started receiving rave feedback from our customers for, Is the one that enables users make Loan Requests via Click Credit (For Salary Account Holders) or Quick loans which is available to both savings and current account holders. Our customers have already started to enjoy these services, and I can tell you that they are very pleased with these new offerings.”
UBA’s Group Managing Director, Kennedy Uzoka expressed happiness over the improvement on the new mobile application. Adding that the bank’s several investments into digital transformation has begun to yield good returns for customers going by the reviews already received.
Uzoka said “I would like to let you know that all the investments we have made over the years in the area of technology will begin to yield now, because already UBA’s new Mobile Banking App demonstrates our resolve to provide unparalleled experience across all our channels is in line with UBA’s vision to dominate Africa’s digital banking space.”