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How FirstBank leverages technology to promote virtual bank account opening for customers



FirstBank USSD

Nigeria’s ultimate and leading economic inclusion offerings provider, First Bank of Nigeria Limited has introduced that it has reinforced its generation infrastructure to enable all people inside the country to open a FirstBank account via their cellular telephones without travelling any of its branches nationwide.

The investment in its cellular banking infrastructure, the bank stated, is in furtherance of the want to deepen economic inclusion inside the USSD, permitting account commencing to be completed on its *894# USSD banking, FirstMobile (self-service phone banking), its website, as well as the financial institution’s group of workers through the Direct Sales Executive (DSE) application hooked up on their mobile telephone, ATMs and the financial institution’s over 55,000 FirstMonie sellers spread across the USSD.

FirstBank Logo

FirstBank Logo

First bank stated Opening an account with FirstBank thru any of these way is seamless, convenient, fast, and user-friendly.

Group Executive, e-enterprise and retail products, First Bank of Nigeria Limited, Chuma Ezirim stated “Beyond opening an account in any of our over 700 branches, we are thrilled with the investments at reinventing our business processes over the years, particularly with using era”.

He said “This has been vital to staying applicable inside the enterprise for over 126 years and being the economic partner of the first preference to all our customers and Nigerians, no matter where they are”.

The DSE App is an quit-to-cease encrypted cellular application established on the phone(s) of FirstBank group of workers which permits them to open an account for to-be clients, FirstBank explained.

Upon the crowning glory of the account opening manner via the DSE App, the consumer is notified of his or her account number through a textual content message on the mobile phone used to sign in the account.

First financial institution stated with FirstBank’s *894# USSD banking, numerous banking sports are achieved on a cell telephone throughout the 4 primary GSM network operators within the usa without the use of the internet.

To open an account through this approach, clients are required to dial *894#, then select ‘open an account’ to offer the records required or by honestly dialling *894*0#.

The financial institution presently has over 9.five million of its almost 20 million customers on its USSD banking platform.

Firstbank CEO Dr. Adesola Adeduntan

Firstbank CEO, Dr. Adesola Adeduntan

The FirstMonie Agent Banking, FirstBank explained, is an agent banking initiative from the financial institution this is designed to take banking toward human beings, thereby bridging the gap between the banked and unbanked.

FirstMonie is a channel via which diverse banking sports like FirstBank account starting, price range transfer, invoice payments, statistics and call credit recharge offerings, among others are done.


The agent banking initiative has also contributed to reducing poverty, being chargeable for the indirect employment of over 150,000 humans across the country.

FirstBank stated developing these virtual ways of commencing a bank account the team of workers DSE App, ATMs, FirstMonie Agents, *894# USSD banking, FirstMobile and website reinforces its remedy to make sure that greater Nigerians and residents have get entry to banking, in particular through its state-of-the-art financial services.

Ezirim said “We remain resolute to being the key to banking, enabling business and economic activities that could continue to propel the united states of america’s economic increase and development”.

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