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NCC Explains [VI]: Why does my data disappear even when I am not online?



NCC Explains

Data consumption can occur on your account with or without your knowledge, the Nigerian Communications Commission (NCC), said while explaining why telecom subscribers experience Data Depletion.

In this sixth edition in the series, you will understand why data can ‘disappear’ even when you are offline; why your data may not be lasting long since you migrated to 4G and other Frequently Asked Questions (FAQs).

Let’ start with why does my data disappear even when you are not online?

NCC explains:

With your Knowledge​: Data is consumed when you open web pages, when you browse, while downloading/uploading files, streaming videos or doing any of the other activities mentioned above.

​Without your Knowledge​: Most smartphones are configured to automatically search for, and download software updates, app synching, uploads, updates, etc.

Your data is therefore consumed by your phone without your knowledge when there are software upgrades and updates to apps on your device. To stop this from happening, you have to disable automatic updates as demonstrated in Question 11 (above).

Since I migrated to 4G network, my data doesn’t last for long?

4G networks are generally faster than 3G. This increased speed brings about usage of more applications making the data to deplete faster. 4G is configured for fast transfers of heavy amounts of data – OS updates, synching of photos and videos, streaming on high definition all take place much faster than on earlier generation networks.

Also, most of the popular media platforms are designed to provide you with the best user experience, so they would automatically present you with the highest quality videos (HD) once they recognise that you are on a fast connection.


Is it possible that someone is stealing my data?

This could be because your hotspot or Wi-Fi password might have been compromised​. You should therefore ensure that your password is secure at all times. ​You should also be careful of who has access to your phone since data can be shared or transferred without your knowledge.

Can I Check my Data if I Suspect that something is wrong?

Yes. Most smartphones allow you to check your usage – you can even set a cap as explained in Question 9 (above). Also, there are some free applications that monitor your usage – these are however approximations and may record significantly different amounts from your actual usage.

Why do data plans with “unlimited access plan” get exhausted before the end of the month/plan period?

Unlimited data plans usually have restrictions embedded in the terms and conditions of service. It is advisable to check terms and conditions relevant to your specific data plan.

Thus, if you encounter such problem, you need to check the terms and conditions of service. However, if what you experience is contrary to the terms and conditions of service applicable to your data plan, you should contact your service providers for prompt resolution within 24-48hrs. If you are not satisfied with the resolution, then contact NCC for necessary assistance.

Why should network service provider display pop up messages to ask if the recharge is to be used for data or voice?

The pop up message is basically a method of easing the process of converting your airtime to data or leaving it for voice services.

This is intended to empower you to decide how you wish to use your recharge. This should be ignored or cancelled by consumers who are not interested.


Why is it that additional data given to subscribers after making subscription to data promos, get easily exhausted?

The terms and conditions of the promo data must be noted and understood by the consumers before subscribing for any such promo.

What brings about fluctuation in internet access after making data subscription?

This may be due to network problem and/or settings of your phone. For example if there is no network in your location or the strength of network is weak or unstable, then there will be fluctuation. Also, if your data SIM is off you may not be able to use the internet unless you are connected to Wi-Fi.

To be continued:

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