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APPLY: NCC seeks proposal for engagement of consumer advocacy groups

NCC is encouraging Telecom Consumer Advocacy Groups to serve as Consumer Protection Ambassadors within their communities…




In pursuance of its Consumer Protection, Information and Education mandate, the Consumer Affairs Bureau (CAB) of the Nigerian Communications Commission (NCC) is seeking to establish a robust database of Consumer Advocacy Groups.

The database, according to information available to, will serve to inform and educate telecom consumers on their rights and responsibilities as well as create awareness for the Commissions activities and industry trends.  

The objective, NCC said, is to have a pool of genuine Advocates who are passionate about consumer protection and are willing to:

  • Inform and educate telecoms consumers.
  • Protect consumers from abuses, exploitation and deceit.
  • Assist NCC to educate telecom consumers on their rights and obligations.
  • Bridge the communication gaps existing between consumers and the regulator on one hand, and the operating companies on the other.
  • Obtain useful feedback to improve telecom service delivery.

Scope of Work understands that the scope of the engagement shall include:

  1. Assist the Commission in creating consumer awareness and education;
  2. Sensitize telecom consumers and bridge information gaps on relevant consumer issues;
  3. Assist in mobilizing and enlightening some target consumers such as market women, artisans, the unskilled and the grassroots at various programmes and regulatory interventions by the Commission that benefit the consumers;
  4. Provide a leverage for the Commission to execute consumer centric projects that will cover the six (6) Geopolitical zones and impact telecom consumers in the nook and crannies of Nigeria.
  5. Assist in reaching out to special groups like the “Differently Abled People” to ensure all-inclusive participation in the Nigerian telecom space.
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Eligibility gathered that NCC is encouraging Telecom Consumer Advocacy Groups to serve as Consumer Protection Ambassadors within their communities and should be able to meet the needs of the diverse population.

“This is to ensure that ICT consumers across the country are well informed irrespective of their geopolitical zones or inability to attend formal consumer-centric programs”, a publication by the Commission signed by the Executive Vice Chairman/CEO, Prof. Umar Garba Danbatta, reads.

Therefore, Consumer Advocacy Groups should:
  1. be a corporate entity duly registered by the Corporate Affairs Commission and should have verifiable directors/ trustees;
  2. have a verifiable physical address/location;
  3. have a good knowledge of the Commission and Telecoms/ICT industry;
  4. be able to demonstrate a good knowledge of various consumer issues and should be passionate about consumer Information and Education;
  5. be able to demonstrate/provide evidence of previous or ongoing consumer advocacy work carried out;
  6. have capacity to deliver consumer advocacy programmes in English and three major Nigerian languages

Submission of documents can report can report that interested Consumer Advocacy Groups have been invited by NCC to send written requests to the Consumer Affairs Bureau of the Commission via e-mail address: [email protected] and attach soft copies of the following:

  • Brief profile of the Advocacy Group
  • Qualification and experience of team members
  • Proof of registration with Corporate Affairs Commission
  • Track record of previous or ongoing consumer advocacy work carried out.
  • Evidence of area of specialization and proof of influence within communities

Advocacy Groups may also wish to provide evidence of other unique qualifications/experiences that make them most suited for such assignments.

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All submissions most reach the Commission on or before September 24, 2020