The Nigerian Electricity Regulatory Commission (NERC) has asked the power distribution company not to place any customer on estimated billing due to their failure to install a replacement meter.
The NERC charged Electricity Distribution Companies (DisCos) to desist from such acts henceforth, as a lot of customers had raised complaints about this.
The commission gave charge in a document by the commission on Structured Replacement of Faulty/Obsolete End-Use Customer Meters, with Order No. NERC/246/2021.
In the statement, the NERC said it started receiving complaints from metered end-use customers in the fourth quarter of 2020 that they had been served meter replacement notices by Discos.
The statement read that the customers complained that the meters were not inspected by the Discos prior to the issuance of the meter replacement notices.
The commission stated that power users also complained that the meter replacement notices did not specify the fault which required the meter to be replaced.
Other complaints, according to NERC, include ‘the removal of meters and being placed on estimated billing as new meters were not installed on their (customers) premises’.
It further stated that customers complained of not being able to vend on the new meters as activation tokens were not issued, as well as failure or refusal to transfer units from the old meter to the new meter, among other concerns.
To address these complaints, the commission ruled that Discos should grant priority to the metering of unmetered customers under the National Mass Metering Programme.
Meanwhile, Techeconomy.ng reported that the CBN had given N18.58 billion loan fertility to DisCos to procure 347,853 electricity reading meters and enhance regular power supply in the nation.
This was contained in a statement signed by the governor, Godwin Emefiele on January 27. Emefiele explained that the facility was given in support of the federal government’s National Mass Metering Programme (NMMP).