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MTN expects ‘mutually acceptable solution’ to USSD tussle



MTN Nigeria, USSD

The leading telecommunications network provider in Nigeria, MTN has continued to engage the banks in Nigeria over the disagreements regarding USSD service commission.

There was confusion last Friday, April 2, when some banks suspended MTN customers’ access to USSD services which was greeted by wild reactions.

The service was later restored on Sunday, April 4, 2021, with customers able to access all services

MTN, in a statement sent to today, Thursday, April 8, stated that it was agreed on the basis that MTN would revert to its previous cost of sales structures with banking partners, until a new long-term agreement can be reached on a sustainable pricing structure going forward.

According to the Senior Manager, External Relations at MTN Nigeria, Mr. Funso Aina, “Consequent on the intervention of the Minister of Communications and Digital Economy, the Nigeria Communication Commission and the Central Bank of Nigeria, since April 6, 2021, MTN has been participating in a series of meetings to align on longer term pricing structures.

“We will provide a further market update once these discussions have been concluded. The streamlining MTN undertook is international standard and best practice as scale is built along distribution channels. We are confident that partners in the banking sector will work with us to ensure this process concludes as quickly as possible to the benefit of the entire industry.

“MTN would like to thank our customers for their patience, and express our regret at the inconvenience imposed on them while banking channels were offline.

“In order to further expand the range of channels available to customers, MTN has activated a number of new channel partnerships with fintech partners and these will remain in place, significantly expanding the channels available to our customers and increasing our sales and distribution network.

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“The new channel partners include Sparkle, Konga Pay, Barter By Flutter Wave, Jumia Pay, OPay, Kuda, Carbon, BillsnPay, MTN On Demand, MTN Xtratime airtime loans (*606#), myMTN Web and Momo agent *223#.”

The network provider, however, thanked the Ministry of Communications and Digital Economy, the Nigeria Communication Commission and the Central Bank of Nigeria for their rapid intervention.

MTN also noted that it looks forward to a mutually acceptable solution that empowers all ecosystem participants.

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  1. Pingback: MTN Expects ‘mutually Acceptable Solution’ To USSD Tussle | Techvalley

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