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Ikeja Electric speaks on power outage, sends message to customers

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Ikeja Electric

Ikeja Electric, Nigeria’s largest power distribution company, has spoken the current power outage, saying it is due to a nationwide system collapse that occurred on Monday afternoon, August 23.

The power distribution company, in a Facebook post obtained by Techeconomy.ng, promised that the power supply will be restored gradually to various parts of the network as soon as the Grid is stabilized.

The post read: “Dear Esteemed Customer, the current power outage is due to a nationwide system collapse that occurred at about 13:06hrs.

“Power supply will be restored gradually to various parts of the network as soon as the Grid is stabilized. Kindly bear with us.”

Meanwhile, the company had previously cautioned against continuous assault on its field staff, stressing that the company will continue to withdraw services from such customers until they undertake to be courteous towards the staff.

Felix Ofulue, head of Corporate Communications of the DisCo, said this on Friday while addressing the press in Lagos, stressing that the Disco has strong commitment to the safety and wellbeing of its employees and will not compromise in its efforts to safeguard this commitment.

He said while Ikeja Electric understands that sentiments regarding utility services can be quite emotive, however, the Disco maintains that wanton attacks on the staff is completely irrational, irresponsible and unproductive, especially where Ikeja Electric has provided multiple channels through which  its customers can lodge formal complaints with respect to the service.

In his words, “The truth is that if your staff do not feel safe they won’t be comfortable working for you. So, there is reassurance from the business to the staff in the field. And we take firm decisions when these things happen.

“One of such decisions is, apart from law enforcement, we also withdraw our services from that location until they write undertaken that such will not happen again. So, if you find any location where our staff is assaulted we will withdraw our services; we will have to meet and dialogue on how to prevent such from reoccurring.”

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