Tizeti, a fast-growing Wireless Internet service provider in West Africa, is about to unleash its one of a kind smart interactive voice response or intelligent voice response (Smart IVR).
In this age of customer-centric business, nothing beats a friendly and personable customer support environment.
It’s safe to say that making customers feel supported and valued is one of the most crucial success factors for Tizeti as Kendall Ananyi, the CEO and his team demonstrated great understanding of the need to care and carry customers along through the deployment of next generation type of customer service – a smart, interactive voice response system.
The team understands that when your call flow increases, it’s vital to deliver a personal touch. You’ll need to consider practical solutions to accommodate your expanding customer base.
Sustaining a high call volume is a good problem to have. It just takes some delegation to handle it effectively. A Smart Interactive Voice Response (Smart IVR) system is a way to do just that.
Delivering high-speed unlimited Wi-Fi Internet access to residential and business customers using wide-area Wi-Fi, Tizeti’s services are available in Lagos, Ogun, and Rivers State.
It is also expanding rapidly to other African countries as it has been successfully launched in Accra and Tema, Ghana.
So, as the network expands, Tizeti is simplifying its customer experience with the Smart IVR that extends its existing Wi-Fi Voice APIs and authenticates callers into their call centers using their phone numbers.
This Tizeti smart IVR reduces wait times and the need to talk to customer service agents by providing tailored information on account holders while on the phone call.
The company also extended this innovation to its Integration to major Customer Relationship Management systems such as Freshdesk, Zoho, and Bitrix 24.
This new feature allows businesses to make and receive calls directly from their CRM applications using Wificall.ng at local call rates.
“Tizeti was built to tackle poor internet connectivity not only in Nigeria but on the continent as a whole, by developing a cost-effective solution from inception to delivery, for reliable and uncapped internet access for potentially millions of Africans”, said Ananyi. “Over the past years, we have been able to roll out our superfast broadband services in Lagos, Ogun, Rivers, and Edo state to address the huge demand for reliable unlimited internet service. This move to expand rapidly to 10 other states builds on the successes and allows us to expand quickly to Tier 2 and Tier 3 locations outside the unlimited broadband internet envelope. We also have our eyes on accelerating our expansion in other West African countries, over the next few years”, he said.
Maybe by signing up on Tizeti, you should be among the first to test the Smart IVR as it goes live on October 1, 2021.