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Access Bank Unveils 6th AccessX experience centre as Lagos takes the lead

“The AccessX experience centre opens seven days a week and it’s a place where any technical issue is solved once and for all.”

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AccessX
L-R: Abraham Aziegbe, Group Head, Retail Operations; Oyintokoni Abassah, Project Manager; Ijeoma Ohiri, Team Member, Mobile and Internet Banking; and Nellie Oghenekohwo, Customer Experience Manager, all of Access Bank Plc at unveiling of the AccessX Centre in Maryland, Lagos recently.

In a bid to continue to provide access to a mix of product information and lifestyle offerings to Nigerians, Access Bank Plc has launched the sixth AccessX experience centre across the country.

Speaking to Techeconomy.ng Business Correspondent and other journalists during a tour of the newly built AccessX experience centre recently in Maryland area of Lagos, Abraham Aziegbe, Group Head, Retail Operations; said: “The experience centre is a one-stop technology hub where customers having issues around online registration and mobile application can be served.

“Our customers can walk into the AccessX experience centre seven days a week. It does not matter whether it is a working day or not working day.

AccessX

Access Bank’s Excellent Centre

“We already have six in Nigeria; four in Lagos, one in Abuja and one in Portharcourt. These are just for startups, beyond these, we are still going to open more across the country.

Asking about the feedback from the customers, he said: “The feedback has been very good, we have seen a lot of customers who will traditionally go and queue in the branch where we have a mix of all sorts of transactions and people want to be served on digital platforms.

“And even with COVID-19 restriction and all the issues around the queue in the branches, we have a lot of people coming here and getting served and they are able to get solutions to everything they come without delay.

When asked about the push behind the innovation, he said: “The AccessX experience centre opens seven days a week and it’s a place where any technical issue is solved once and for all.

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“Setting up this experience centre will enable these customers to have a point of contact where they can get support and speed service outside the traditional bank.

“It is a place where customers can have access to the internet facility to get issues fixed and they can have access to any of our devices in the course of finding solutions to their technical occurrence.

AccessX

Access Bank’s Experience Centre

Also speaking with journalists, Nellie Oghenekohwo, Customer Experience Manager, said: The centre is related to digital channels and a place to demonstrate the best of its innovative solutions through self-service banking.

“Here we have an issue resolution, you might have an issue with your card or app, you can come here and we will resolve it for you.

“Any issue that has to do with Access Bank, we promise to deliver same day or maximum 24 hours but when we have dependencies, it may linger for a while but Access Bank is committed to delivering within 24 hours any issue customers report.”

 

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