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4G LTE in Nigeria: 2021 end of year report by Enextgen Wirelesss

“Unpredictable outrageous quantities of packet losses, not attributable to RF quality, occur far too often in 4G LTE networks in Nigeria” – Enextgen Wireless

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4G LTE Nigeria 2021 report

Enext wireless, Inc (Enextgen), an engineering company that focuses on improving user experience on Mobile Broadband Wireless Communications, has released its 2021 end of year report on ‘4G LTE in Nigeria’.

Engineer Aderemi Adeyeye, President/CEO of Enextgen Wireless, expressed appreciation to Mobile Network Operators (MNOs) “who have helped us enhance our services”.

“These include, in descending order of the significance of their contribution: Globacom, Airtel and 9mobile.

NIWBQR, MTN VS GLO

“We also thank the Nigerian Communications Commission (NCC) for providing input and guidance that led to our development of a unique and most appropriate platform for monitoring and enhancing mobile broadband networks in Nigeria.

“As the largest, it is not strange that MTN might be too important to be concerned about the quality ordinary Nigerian customers receive from its 4G LTE network. We have been sharing our findings with MTN directly in addition to publishing them.

“Notwithstanding, we have observed continued degradation of the quality of MTN’s 4G LTE networks in key regions.

“We too suffer through the abhorrent quality of the 4G LTE network offered by MTN, as it still edges out the quality offered by its competitors.

Unpredictable outrageous quantities of packet losses, not attributable to RF quality, occur far too often in 4G LTE networks in Nigeria.

“This is the one area where MTN’s performance continues to be better than others, despite its continued degradation.

“If Airtel matches MTN in this area, it might have a basis to claim to offer best 4G LTE service in Nigeria. It currently leads in downlink throughput”, the report revealed.

Bottom of the pyramid view of the quality of 4G LTE in Nigeria

Enextgen Wireless said it found the quality of 4G LTE in Nigeria to be horrendous.

“Hardly does a day go by without us experiencing disruption in the use of MTN network to hold intelligible voice communication in Microsoft Teams in our offices.

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“This seems to have correlation with the extremely high rate of packet losses. And high latencies.

“We tried other networks with even less success.

“Even at this user experience level, MTN appears to be the best.

Is MTN not aware of these packet losses (drops)?

Is the NCC not aware?

“As much as we would like to join in celebrating with the NCC, we cannot pretend that the poor quality of experience we suffer daily in 4G LTE networks is a mirage.

The next few slides illustrate the point.

Experience in 4G LTE offered by Airtel

Enextgen Wireless Report indicts MTN

  • On a trip from Yaba, Lagos to Ile-Ife
  • Trip was on Wednesday, December 8, 2021
  • Unable to access the internet throughout most of the time in Lagos (see packet loss)
    • This happens frequently.

Experience in 4G LTE offered by 9Mobile

Enextgen Wireless Report indicts MTN

This experience was recorded on Friday, December 10, 2021.

This is to show that the quality issue is not limited to MTN.

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MTN 4G LTE in Kaduna

4G LTE Nigeria 2021 report

“We rely on the network. So, for us, discussion of its quality is nothing abstract. It affects us directly and by extension, we assume,  other small businesses and ordinary human beings in Nigeria.

“As shown in this snapshot, the quality of 4G LTE networks  awful. The NCC can and should do something about it. We understand that MNOs are stakeholders indeed. We just don’t see how that should condemn ordinary Nigerians and small enterprises to paying good money for poor service.

“What are the implications for the messages we are trying to communicate when some of the component bytes are lost?

“How do we access the web when we cannot reach the DNS server?

MTN 4G LTE in Kaduna

4G LTE Nigeria 2021 report

MTN 4G LTE in Port Harcourt

4G LTE Nigeria 2021 report

MTN 4G LTE in Port Harcourt

4G LTE Nigeria 2021 report

MTN 4G LTE in Benin City

4G LTE Nigeria 2021 report

Enextgen Wireless Report indicts MTN

Enextgen Wireless Report indicts MTN

MTN 4G LTE in Ile-Ife – packet loss is avoidable

4G LTE Nigeria 2021 report

No packet losses during this survey in Ile Ife – suggesting that packet loss is not a given.

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MTN 4G LTE in Ile-Ife – packet loss is avoidable

4G LTE Nigeria 2021 report

No packet losses during this survey in Ile Ife – suggesting that packet loss is not a given.

4G LTE Nigeria 2021 report

MTN vs Verizon Wireless

The following slides compare packet latency and loss in Verizon Wireless in Washington Metropolitan area with that of MTN in Yaba, Lagos.

“The difference is clear.

“In the Washington Metropolitan Area where reliable access to the internet is widely available even without mobile networks, the latencies in mobile networks are within the range that allow them to be used as sole means of reliable internet connectivity.

“Yaba where mobile networks are the most affordable means of internet access to ordinary citizens and small businesses, needs mobile internet access to be useful.

Verizon Wireless 4G LTE

Evaluated Routes

Enextgen Wireless Report indicts MTN

RF Quality (Emetrics)

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4G LTE Nigeria 2021 report

Verizon Wireless Packet Latency (ms)

4G LTE Nigeria 2021 report

MTN Packet Latency (ms)

4G LTE Nigeria 2021 report

Enextgen Wireless has made it easy for those interested to see the quality of 4G LTE networks being offered by the four major network operators.

One can identify the network that is likely to offer the best service at a particular location or locations where a particular network operator offers good coverage quality.

“Interested network operators can use the information for improving  the quality of their networks.

The information is not simple painting of “4G Coverage” with bars, that lack minimum details required for coverage quality improvement, that are found in most coverage maps offered by global organizations”.

Instead, it provides pointers to key quality indicators that can be used to improve coverage quality.

It addresses the unique needs of the Nigerian market, not just generic global and rather deceptive signal strength indicated by bars or numbers without context.

Enext metrics (enextwireless.com) is a website that shows, in addition to the reports available from  public Emetrics, additional information that allows any of the four major network operators – MTN, Glo, Airtel and 9Mobile, interested in tracking the quality of their 4G LTE networks as seen by their customer mobile devices, to register with us for a free access account.

At the website, the MNO can determine for any bin, the characteristics of the RF signal as well as customer experience with respect to throughput and latency.

“For a fee, we can provide the raw data for the evaluated period, allowing the network operators access to additional resources for troubleshooting”, the company pledged.

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Yaba, November 2021 – Enext Wireless, Inc

This website shows its National Independent Wireless Broadband Quality Reporting (NIWBQR) benchmarking reports that compare various attributes of the four major 4G LTE networks in other to rank them according to our ranking criteria.

“A visit to this website will show that MTN ranked highest in our last evaluation of 4G LTE on Lagos Island, for example”.

Emetrics: Visualize the Quality of 4G,LTE,5G In Nigeria. (enextwireless.com)

This website is free to the public. It shows the quality of the 4G LTE networks of the four major national mobile network operators. It shows throughput and packet latency for the last evaluation of every bin.

“Any interested individual in Nigeria can contribute to the data source. Kindly register your interest on our website and we will contact you”.

Concluding remarks:

Enextgen stressed that MTN provides poor 4G LTE networks in Nigeria even though they are the best available in many key areas.

“We ask MTN and other network operators in Nigeria to use our platform and services to improve the quality of their LTE (later, 5G) networks for the benefit of ordinary human beings and small enterprises.

“Mobile networks play more indispensable roles for reliable internet connectivity in Nigeria than many other countries.

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“The effort required to minimize packet losses and improve user experience will pay much dividend in increased productive access to the internet.

You can reach Enextgen Wireless via:

Enextgen Wireless Report indicts MTN

[email protected]

ALSO READ  Enextgen Wireless closes gap on Independent verification of LTE quality
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