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Home ยป 9mobile Apologizes to Subscribers, as Data Centre Fire Disrupts Services

9mobile Apologizes to Subscribers, as Data Centre Fire Disrupts Services

Joan Aimuengheuwa by Joan Aimuengheuwa
December 18, 2024
in Telecoms
1
9mobile Data centre fire
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9mobile has issued a statement regarding the recent service outages experienced by the subscribers, Techeconomy can report.

The management of the telecommunications company led by Obafemi Banigbe, the CEO, in a statement available to Techeconomy, said the technical team traced the root causes of the outages a fire incident at the โ€˜Main Data Centre in Lagosโ€™.

The statement reads:

โ€œ9mobile sincerely apologizes for the recent service outages experienced by our valued customers which has affected our ability to provide voice, data, internet services. We understand the frustration these disruptions have caused and deeply regret the inconvenience.

โ€œOur technical team has identified the root causes of the outages including a fire incident at our Main Data Centre in Lagos last night which severely impacted services especially in the Lagos and South-West.

โ€œWe are grateful for the swift intervention of the Lagos State Fire Service, which helped prevent further damage.

โ€œPrior to the fire incident, our network experienced major fibre interruptions leading to varying degrees of outages. We had a fibre cut on the backbone links in Lagos which led to a total data outage across the country.

โ€œThis was followed closely by two vandalism incidents in Lagos and Abuja, leading to total service outage in South-West and data service outage in the North.

โ€œServices have now been fully restored in the North & South-South States while restorations work is ongoing in others. We expect to fully restore services as soon as possible

โ€œAt 9mobile, customer satisfaction is our top priority. We value the trust you place in us and appreciate your patience and understanding during this challenging time.

โ€œCustomers who continue to experience issues can reach out to our customer service team via our social media touchpoints or our experience centers.

โ€œOnce again, we sincerely apologize for the disruption and thank you for your continued supportโ€.

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