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Introduces Africa’s first AI Travel Assistant
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Travelers can now speak to an Agent via WhatsApp
Travelstart, a leading online travel agency in Africa, has commissioned its Travelstart Nigeria Airport Store.
The travel experience store is located at the Murtala Muhammed Airport terminal (MM2), Lagos.
The innovative travel agency also set a new standard in the travel industry with the launch of Africa’s first AI Travel Assistant.
With this cutting-edge AI-powered tool, travellers are going to enjoy personalised travel itineraries, receive destination advice, and discover the most affordable trip and activity options, all within a single seamless platform.
Tavelstart also released the WhatsApp channel phone number: +27823286400 through which travelers can speak to an agent, directly.
Speakers at the event held at MM2 Lagos on Thursday, September 28, 2023, Bukky Akomolafe, the Country Manager, Travelstart (Nigeria), said that Nigeria growing travellers must be supported by a robust customer-centric approach in order to infuse enhanced customer experience in the system.
She said that Travestart is well positioned to provide the foundational support needed for travellers and the agents to help drive the travel and hospitality sector.
Akomolafe said that the new Nigerian airport office and customer centre will allow Travestart to place greater strategic focus on operations within the country, with a strong emphasis on the travel booking.
“We foresee exciting times ahead for Travestart in Africa and Nigeria in particular and will continue to work on developing our local team, improving on our technology and processes, and meeting the changing needs of the Nigerian travelers.”
With reference to the Travelstart AI Assistant, she reiterated that adopting AI tools by tourism and hospitality companies has the potential to revolutionise business operations and redefine customers’ travel experiences dramatically.
She expressed her enthusiasm, thus, “We are thrilled as a travel agency to introduce Africa’s first AI Travel Assistant. At Travelstart, we are always looking to enhance our travellers’ experience, and this revolutionary tool brings a new level of convenience and personalisation to travel planning.
The AI Travel Assistant is a game-changer in the travel industry, leveraging the latest advancements in AI to provide travellers with unparalleled expertise in planning their journeys. With this tool, Travelstart reaffirms its commitment to revolutionising travel experiences across Africa.
Key features of Travelstart AI Travel Assistant include:
- Personalised itineraries: By developing an understanding of each traveller’s preferences, interests, and budget, the AI Travel Assistant generates tailor-made itineraries catering to individual needs. From dreamy beach getaways to bustling city adventures, the AI Travel Assistant curates travel plans that ensure unique and unforgettable experiences.
- Global travel advice: The AI Travel Assistant acts as a knowledgeable travel advisor, offering insights into various destinations worldwide. Users can explore in-depth information about popular tourist attractions, local culture, the climate, local currency, and essential travel tips, enabling them to make informed decisions. It can also provide up-to-date information on travel requirements, like visas.
- Budget-friendly recommendations: Travelstart’s AI-powered assistant goes the extra mile by suggesting the most budget-friendly options for flights, accommodations, and activities. By analysing vast amounts of data and historical travel trends, the tool uncovers the best times to travel for unbeatable deals.
The AI Travel Assistant is available to all users on Travelstart’s website who can now harness the power of cutting-edge AI technology.
Yinka Folami, the Vice President, National Association of Nigeria Travel Agencies (NANTA), congratulated Travestart for the step taken towards enhancing their service offerings and the customer support.
The NANTA VP called on other agencies to emulate the Travelstart’s innovative prowess.
The store launch attracted dignitaries within and outside the travel industry including Olubankole Wellington (Banky W), the celebrity guest; Mr. Kolawole Bamigboye – Bi- Courtney (Head of space and Premises); Eka Obaigbena – CEO of Toasties and host of others.
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