Guest Writer

The programmes that reward shoppers with points and plastic cards aren’t keeping pace with how rapidly retailers and customers are...

Many organisations still misunderstand what an Employee Value Proposition (EVP) really is. Too often, EVP is reduced to a collection...

Nigeria is once again on the brink of making a familiar and costly mistake. While the ongoing Lagos–Calabar Coastal Highway...

Much of Africa’s AI inclusion debate centres on language, often framed as if supporting Swahili, Hausa, or Yoruba alone ensures...

We are living through one of the most significant technological shifts in modern history. Artificial intelligence, automation, cloud computing, and...

When it comes to customer relationship management (CRM) software, the conversations are complicated. On one hand, Forrester has described the...

Artificial intelligence is often introduced into organisations with a familiar promise; faster execution, fewer errors, and leaner operations. The assumption...

In the ever-evolving theatre of the digital age, metaphors often serve as powerful tools to illuminate the intricacies of technological...

Nigeria has recently topped global charts in the use of artificial intelligence for learning. For a nation often portrayed through...

Links are the threads binding modern life, technical, social, cultural, and economic connections shaping how we discover, trust, and act...

Customer service is one of the most challenging parts of any business. It is also where personal branding quietly saves...

Humanity has always sought metaphors capable of illuminating the mysterious journey from idea to impact. In the Digital Age, an...

Nigeria has been urged to urgently establish a National Database of Global Technocrats of Nigerian origin as part of a...

Across Africa organisations are racing to adopt Artificial Intelligence. Universities are experimenting with AI-powered learning tools. Banks are deploying chatbots....

For years, Nigerian consumers have complained, sometimes loudly, sometimes helplessly, about poor services. Airlines, telecom operators and banks were always...