FirstBank has announced the full restoration of services on Firstmobile, its mobile banking platform, following a downtime earlier this week which occurred following a recent upgrade of the mobile banking application.
“Firstmobile is now up and running as the Bank remains committed to delivering seamless and innovative financial services to enhance the digital banking experience of our customers, irrespective of where they may be across the globe”, Folake Ani-Mumuney, group head, Marketing & Corporate Communications, First Bank of Nigeria Limited.
She, however, customers who still experience challenges in accessing or using their Firstmobile app are encouraged to contact the dedicated customer service team, FirstContact, via any of the means below:
On phone: 070 FIRSTCONTACT (0700 34778 2668228) 02014485500, 07080625000, 08070194190
Email: complaints@firstbankgroup.comand firstcontactcomplaints@firstbankgroup.com
“In addition to Firstmobile, customers can continue to enjoy convenient access to a wide range of banking services via our other channels, including:
- FirstOnline – our online banking platform
- Firstmonie Wallet
- Firstmonie (Agent Banking)
- FirstBank ATMs across the country
- FirstBank Cards (Debit and Credit)
- *894# (USSD Banking)
“We are committed to ensuring that all customers return to enjoying a seamless banking experience on Firstmobile as we understand the essential role and value You place on Firstmobile, your favourite digital banking application. We sincerely regret any inconvenience caused during this service disruption”, she said.
