Players in the e-commerce ecosystem have been urged to embrace technology, robust infrastructure, and effective systems to achieve the desired growth they expect.
This was the position reached during a panel session titled “Powering Commerce: the systems, the infrastructures and the in-between” moderated by Osarumen Osaruyi, founder, Subtext, at the Future of Commerce Summit 2.0, organised by Glovo recently.
Speaking at the session, Olakunle Ogungbamila, co-founder of ORDA Africa, stated that it was important for businesses to build software or products that can be easily adjusted to meet market needs. According to Ogungbamila, the success or effectiveness of any software depends solely on the people who are meant to use it.
“People who are going to use the software most of the time will make you change how your software behaves. When we started ORDA, one of the things we built was direct integration with delivery products. We built our product with the intention of making it seamless, but the truth is that we have learnt a lot from the user experience, and in the end, users will challenge how your software behaves for the better,” he said.
Also speaking, Opeyemi Oyinloye, the group chief operating officer, Paga Group, explained that the organisation has built the right systems to ensure that customers interested in making any purchase do so seamlessly.
One of the panelists, Rotimi Thomas, chief executive officer of Sunfi, noted that an easy transition to renewable energy at low cost has kept many businesses alive amid rising fossil fuel costs. He stated that many organisations are now embracing solar as an alternative to fossil fuel, with players devising different payment plans.
Also speaking at the session, Sabestine Osika, chief executive officer of GIG Logistics, noted that the integration of technology into the shipments business is a game-changer that has helped address major challenges confronting the business.
He stressed that the company was already considering partnering with renewable energy companies to address the perennial power supply problem faced by most businesses in the e-commerce ecosystem.
