Green Africa, a Lagos based value airline, launched its gChat bot to meet its customers’ evolving needs.
The chat bot is designed to provide customers with seamless self-service options and direct access to Green Africa’s dedicated gCare specialists for personalised assistance.
As the first chatbot introduced by a Nigerian airline, gChat aligns with Green Africa’s commitment to leveraging technology to improve customer experience and provide efficient, round-the-clock support.
The chatbot is now live and accessible 24/7 on Green Africa’s website, greenafrica.com.
According to Chioma Nwafor, Manager of Customer Care and Quality Assurance at Green Africa,
“At Green Africa, our customers are at the heart of everything we do. We are constantly exploring innovative ways to enhance their experience and address their concerns promptly. The introduction of gChat is a testament to our commitment to providing exceptional service and ensuring customer satisfaction.”
Green Africa currently operates from its hubs at Lagos and Abuja airports, offering flights to key destinations including Ibadan, Akure, Benin, Owerri, Ilorin, Enugu, and Port Harcourt.
The launch of gChat is part of the airline’s ongoing efforts to enhance its service offerings and deliver a superior travel experience to its customers.
