Microsoft is changing how businesses access its AI tools from October 2025. The company will bundle its role-specific Copilots for Sales, Service, and Finance into the main Microsoft 365 Copilot subscription at no extra charge.
Before now, businesses paid $30 per user monthly for Microsoft 365 Copilot, with an additional $20 for access to sales, service, or finance tools. The new arrangement drops the total cost to a flat $30 per user, removing what many saw as pricing limitations to adoption. The tools will be available through the Microsoft 365 Copilot Agent Store.
The change is aimed at simplifying subscriptions and enhancing adoption among enterprises. Microsoft says more than 100 million people already use Copilot, including over 70% of Fortune 500 firms. Analysts estimate Office Copilot alone is generating over $1 billion annually.
Alongside this change, Microsoft has confirmed it will use Anthropic’s Claude Sonnet 4 models within Microsoft 365 Copilot. Tests showed Claude outperformed OpenAI’s GPT-5 in Excel automation, large-scale text processing, and PowerPoint generation. Despite Microsoft’s deep ties to OpenAI, it will pay Anthropic via Amazon Web Services to secure access.
The company is also preparing to launch Agent 365 at its Ignite event. The suite will help businesses oversee AI agents while maintaining security, compliance, and governance standards.
For enterprise users, the integrations mean smoother workflows: sales teams can prepare for meetings with instant CRM insights, service teams can draft customer-ready responses in less time, and finance teams can reconcile data and produce reports with fewer manual steps.
Shaun Worsley, manager, Sales Process & Technology at Sandvik Coromant, said: “The role-based sales solution can transform the way our teams work. Now that it’s part of Microsoft 365 Copilot, we can scale AI across the business much faster to accelerate adoption.”
In bringing everything under one subscription and enlarging its model choices, Microsoft is strengthening its hold in enterprise AI. With Anthropic, OpenAI, Meta, Mistral, and others already integrated into Azure AI Foundry, the company is building a diverse and resilient ecosystem.
