The disruption, caused by multiple fibre cuts and damage to the network infrastructure, left many users unable to connect and communicate effectively.

“We understand the frustration and inconvenience this disruption has caused to our customers,”  9mobile’s statement read. “We feel your pain and know what the disruption means for you. As a business, we do not take your brand loyalty for granted.”

The company reassured its users that a dedicated effort is underway to resolve the issues. “We have set up a Virtual Situation Room between management and the technical team to enable us to take situation reports from different locations realtime in a hands-on approach to ensure complete service restoration to our esteemed customers.”

As of now, service has been restored in most areas, with technical teams working tirelessly to address any outstanding issues. The management  said swift resolution is ongoing, emphasising the telecom company’s focus on maintaining service quality.

“We appreciate your patience and understanding during this challenging time,” the statement added. “Be assured that the excellent connectivity that enables you to do all you want to do is the commitment of our new leadership.”

This assurance comes as 9mobile strives to maintain the trust and satisfaction of its customers, promising that high-quality service remains an important pillar of the brand experience it aims to provide.