Introduction

“Moniepoint don finish this market, Dayo. I am shutting down my agency banking division. Na just Opex dey there, I no see business. In fact, I need a foreign investor or startup to take it out of my hands before the end of the year. Plus, the recent CBN circular capping cash withdrawals at ₦100,000, you better focus on merchant payment collections. It has a higher margin sef.”

Ha! I exclaimed in response as I listened to a mentor over a cup of tea around Ikoyi. I was in Lagos in April to pitch our payment terminal solutions to few commercial banks, so I took some time out to meet my mentor who is an industry veteran with an active fintech in Nigeria with more licenses than we do.

But how did we get here? This POS agent turned pure water situation that we now find ourselves in.

Where there is so many POS agents that it would be considerable if the Central Bank of Nigeria stop issuing the license citing market saturation.

Where it is not unthinkable to cease customer acquisition for the business. Where getting a super-agent license is almost laughable.

To understand this situation or even chart a way forward for what agency banking could and should look like going forward, we need to understand where it’s coming from.

You see before POS Agents were ATMs. Yes, ATMs. ATMs that have now become building props; analogue jewelry serving as mere objects of decor to the bank’s building than as the store box of financial transactions they used to be.

Sometime in 2012, I got invited to a conference by Keystone Bank as one of their banking partners. This was thirteen years ago when I started my foray into the Nigerian Banking/Fintech space after taking over my father’s real estate business; one of the divisions of the business focused on finding high traffic and secured pedestrian locations where ATMs can be installed for commercial banks.

“We need 120,000 ATMs nationwide to serve the cash needs of Nigerians”. Seventeen-year-old me listened attentively to a representative of the CBN as he gave a lecture on Why banks need to improve their ATM Spread and Service Availability.

Around this time, a lot of the fast payment services we are now accustomed to were still at a nascent stage. In fact, few Banks could boast of internet banking or the quick mobile banking capabilities that are now synonymous with financial service delivery in Nigeria.

Today, the extent to which ATMs serve our cash needs is almost non-existent and the well-dreaded long ATM queues are now memories of a past replaced by POS Agents on every roadside peddling cash to Nigerians to care for it or should I say who can afford it.

Earlier this year (2025), banks borrowed over ₦8.2 trillion from the CBN in just 17 days to address cash shortages. Yet, the cash scarcity persisted. Customers, frustrated by long queues and empty ATMs, turned into a more accessible alternative: PoS agents.

If we needed 100,000 ATMs to serve Nigerian Cash Needs in 2012, surely over two million POS Agents peddling cash on the streets would be enough. I digress. Back to the topic at hand. A little trip down memory lane.

Agency Banking in the Beginning – A Vision for financial Inclusion

My AI Copilot tells me Agency Banking kicked off in 2013 with the first set of entrants such as Interswitch, Paga, and First Bank’s FirstMonie.

During this epoch (2013-2020), agency banking was strictly the purview of cybercafes – oh cybercafes – and business centers – primarily hubs for servicing document needs such as typing, printing, laminating, and photocopying – became the unlikely pioneers of Nigeria’s agency banking revolution.

These centers, somewhat trusted fixtures in their communities, were well-positioned to take on the additional role of financial service providers. And it made sense. With their existing infrastructure – computers, internet access, and a steady stream of foot traffic – they seamlessly integrated agency banking into their operations.

I recall multiple instances back at the University of Ilorin where I was faced with the difficult choice of trading N100 Paga Charge at the cybercafe or taking a N30 Taxi to face GTBank’s fluctuating ATMs at Tanke Junction.

According to Regulatory Framework for Agency Banking in Nigeria. The following entities are eligible for appointment as agents: Limited liability companies, sole proprietorships, Partnerships, Cooperative Societies, public entities, educational institutions, Trusts and any other entity which the CBN may prescribe.

If you asked anyone who cares, what the primary purpose of AGENCY BANKING Framework is in Nigeria? They’d say Financial Inclusion.

What is financial inclusion? Simply put, access to financial services.

But to what extent do agents provide access to financial services?

Do Agents provide access to financial services or access to cash? This brings us to where we are now.

Agency Banking as it is today – The New Pure Water Business

Originally intended to serve rural and underserved areas, these agents, often operating from roadside kiosks, shops, under umbrellas, or with as little as a table have now become the primary cash distributors in both urban and rural Nigeria.

With over 2.7 million PoS terminals compared to fewer than 21,500 ATMs nationwide, the imbalance is stark.

But for many Nigerians including myself, the convenience outweighs the cost. Unlike ATMs, PoS agents are everywhere, and they rarely run out of cash. Even for banks, the investment cost of a POS terminal is preferable to that of an ATM.

This shift has birthed a parallel cash economy. Some agents source cash through informal means—withdrawing large sums from ATMs meant for the public or buying cash from cash heavy businesses like fuel stations in exchange for digital transfers. This has created a shadow market where cash is a commodity, and access depends on who you know and how much you’re willing to pay. It is now common to find any shop offering PoS agent services.

The result? A system where cash is no longer free, and the poorest often pay the highest price.

So, the CBN responded with a mix of penalties and policy reforms. Most recent is the circular limiting cash withdrawal per day to N100,000, compulsory registration of PoS agents as businesses, and mandatory transaction routing through the right channel. At PayZeep, we have compliance checks in place for clients who rely on our agency’s banking APIs and white label PoS and mobile applications.

So, What’s next?

The future of agency banking – Giving the Agents Agency

As I think about the future of our agency banking business, one thing is clear: the future of banking in Nigeria will not be defined by marble halls or steel machines. It will be shaped by the people—by agents who bring financial services to the doorsteps of millions. But for this future to be sustainable, agency banking must evolve beyond the informal, cash-peddling model it has become.

How can we do this?

Understand that the Market Is Not Saturated—The Cities Are

Contrary to popular belief, the agency banking market is far from saturated. What’s saturated with are the cities. Rural and peri-urban areas remain underserved, and that’s where the next wave of growth lies. By strategically expanding into these regions, we can unlock new customer segments and deepen financial inclusion.

Expanding the Offerings and Looking the Part

The current landscape is dominated by makeshift setups, agents operating under umbrellas or in roadside stalls. While functional, these setups lack permanence, security, and professionalism. The next phase must prioritize structure and dignity and this role falls on the financial institutions.

Let’s eliminate the umbrellas and stick with the kiosks. Agency banking must move beyond cash-in/cash-out.

These agents can become low-cost real estate for selling a wide range of financial products and services:

Account Opening: Empowering Agents with Open Banking Tools

Super Agents can now leverage SANEF APIs to onboard customers directly at agent locations. These APIs allow agents to:

• Create Tier 1 and Tier 2 accounts instantly for individuals.
• Capture KYC data and submit it securely to banks.
• Issue digital wallets linked to mobile numbers.

If APIs like “Create Wallet by Bank” evolve to include broader access, such as linking to savings, loans, or insurance products, agents could become true frontliners of open banking. This would allow them to offer a full suite of financial services, not just basic transactions.

The Open Banking Nigeria API Standard supports this vision by enabling secure, consent-based data sharing between banks and third-party providers.

This means agents could eventually help customers compare products, switch banks, or access tailored financial tools, all from a kiosk. Imagine a super-agent location where you can open any bank account and get a debit/credit card immediately.

BVN & NIN Enrollment: Biometric Identity at the Last Mile

The Bank Verification Number (BVN) is a critical component of Nigeria’s financial identity system. Today, many rural dwellers still lack BVNs due to the distance from enrollment centers.

The National Identification Number (NIN) is also mandatory for SIM registration, banking, and government services.

Yet, many Nigerians, especially in rural areas, remain unregistered. By integrating biometric registration kits into agent locations, agents can:

• Enroll citizens for NINs.
• Update or verify existing NINs.
• Link NINs to BVNs and bank accounts.

This decentralization would drastically reduce onboarding friction and bring millions more into the formal financial system.

Card Issuance: Instant Access to Digital Payments

Some FinTech’s have already demonstrated the feasibility of instant card issuance at agent locations. This empowers customers with immediate access to digital payments, reducing reliance on cash. Imagine again, a situation where you can just walk into a bank’s agent location to replace your ATM card or file a transaction dispute.

Bill Payments & Tax Collection: Agents as Government Touchpoints

Agents already facilitate airtime top-ups and utility bill payments, but their role can expand to include:

• Tax collection for local and state governments.
• License renewals (e.g., driver’s licenses, business permits).
• Business Registration
• Social welfare disbursements and pension payments.

This turns agents into multi-service hubs, reducing the need for citizens to visit government offices and improving compliance through convenience.

One of our latest service offerings is targeted at local and state governments to empower youths in certain locations like markets and parks to deliver agency banking services and serves as Tax agents.

By expanding their capabilities and formalizing their infrastructure, agents can evolve from informal cash peddlers into true community bankers, trusted, tech-enabled, and deeply embedded in the financial lives of everyday Nigerians.

*Adedayo Awojobi is currently the COO of payZeep by Paymi Solutions ( a fintech company with pssp, ptsp and agency banking licenses). He is a seasoned entrepreneur and product management leader with over a decade of experience delivering impactful digital solutions across the fintech and enterprise software sectors.

For the past three years, payZeep has been working behind the scenes to redefine digital payments in Nigeria. The company’s offerings range from Point-of-Sale (PoS) solutions to financial applications built for businesses, institutions, and government agencies.

The company stated that it has quietly established itself as a key player in the fintech space, leveraging innovative technology to drive financial inclusion and cashless transactions.

Describing itself as one of Africa’s fastest-growing fintech firms, payZeep aims to become the leading payment solutions provider. Its comprehensive suite of services—including payment gateways, portals, and applications—continues to meet the evolving demands of Nigeria’s digital economy.

Reflecting on payZeep’s journey, its Chief Executive Officer, Ayodele Adeluka, said, “Our mission at payZeep has always been clear—to make seamless transactions accessible to all.

“Over the past three years, we have worked tirelessly to build a robust payment ecosystem that empowers businesses and individuals alike. Our strategic partnerships, technology-driven solutions, and regulatory milestones position us as a trusted leader in the fintech space.”

One of its unique innovations is ‘Smallie’, a mobile point-of-sale (mPOS) device that has boosted digital transactions in Nigeria’s transportation sector. Smallie enhances convenience and simplifies financial operations by reducing reliance on cash.

As Adeluka asserted, all payZeep POS and mPOS devices feature contactless ‘Tap and Pay’ technology, allowing businesses and consumers to complete transactions without physical card swipes or cash handling. This ensures faster, more secure payments while addressing the growing demand for digital financial solutions.

payZeep also noted its key regulatory approvals, reinforcing its leadership in the fintech space. The company holds a Payment Solution Service Provider (PSSP) license for facilitating seamless online transactions, while Payment Terminal Service Provider (PTSP) license allows for deploying and managing POS terminals nationwide.

Again, its Agency banking approvals helped with the expansion of financial services, particularly for young people, ensuring wider access to banking without traditional branches.

Reaffirming its commitment to financial inclusion, payZeep has also partnered with the Amalgamated Union of App-Based Transporters of Nigeria (AUATWON), further expanding its impact in the mobility sector.

These accessible solutions build confidence, encouraging people to store money in digital formats and explore other financial tools.

When empowered to engage meaningfully in the economy, individuals can fund small businesses, drive entrepreneurship, and contribute to local development.

Financial inclusion enables communities to go beyond survival and build resilience, helping them weather economic shocks, reduce poverty, and foster sustainable growth.

These opportunities create a ripple effect, strengthening economies at the individual and community levels.

Despite its established importance, access to financial services remains a critical challenge in many developing countries. Inadequate infrastructure and barriers like low incomes and high fees leave many in Africa disconnected from formal financial systems.

The scarcity of bank branches, ATMs, and digital networks, coupled with long distances to urban centres in some cases, restricts access to communities living in geographical and economic peripheries, perpetuating economic inequality and limiting growth opportunities.

To illustrate, only 49% of adults across sub-Saharan Africa own a formal bank account, though this figure varies widely between countries. For instance, in Ghana, 62% of adults have bank accounts; in Nigeria, the figure is 64%; and in Kenya, where mobile money has been a key factor in expanding access, it’s 79%.

Similarly, the availability of Automated Teller Machines (ATMs) per 100,000 adults varies significantly: in Nigeria, there are approximately 16.2 ATMs; in Kenya, about 6.9; and in Ghana, around 11.4.

It is crucial to note that Africa is vast, and the financial landscape is not uniform, as evidenced by the number of ATMs in South Africa, which had 43.6 ATMs per 100,000 adults in 2021. In contrast, developed countries tend to have a higher density of ATMs; for example, high-income countries have an average of 62.7 ATMs per 100,000 adults.

Internet usage also highlights these challenges. As of 2022, 70% of Ghana’s population used the internet, compared to 35% in Nigeria and 41% in Kenya. Nigeria and Kenya fall significantly below the global internet usage rate of 64%.

Such disparities highlight the importance of innovative solutions like agency banking. We’ve seen how effective it can be in places like Nigeria and Kenya, and it has the potential to improve financial access in other developing countries as well.

By relying on a network of authorised agents equipped with point-of-sale (POS) devices, agency banking can offer essential services such as cash deposits, withdrawals, bill payments, and money transfers.

Imagine it like a water distribution system. Instead of everyone having to walk several kilometres to a central source of water (the bank), smaller taps (agents) are installed throughout every area.

These taps provide the same clean water (financial services) directly to people where they live, saving time and effort while ensuring everyone can stay hydrated (financially included).

Agency banking in action

The agency banking model has gained traction in Nigeria due to its ability to offer convenience through proximity and responsiveness.

It’s no surprise that the most popular use for agency banking in the country is withdrawing and depositing cash. This has particularly seen an adoption uptick in the West African nation following commercial banks’ capping of withdrawals at ₦100,000 ($64).

Recent IMF data highlights this trend, illustrating the rapid expansion of non-traditional access points across sub-Saharan Africa, with mobile money agents nearly doubling from 2019 to 2023.

In Kenya, an agent network played a crucial role in the growth of M-Pesa by significantly expanding its reach and accessibility. By establishing a widespread network of local agents, M-Pesa was able to provide services in various communities, including rural areas where traditional banking infrastructure was limited.

These agents facilitate transactions, enabling users to deposit, withdraw, and transfer money conveniently.

The trust established between agents and the community also encouraged more people to adopt M-Pesa as a reliable financial tool, further enhancing its popularity and effectiveness as a savings vehicle.

Today, agency banking operates under the framework established by the Central Bank of Kenya, allowing commercial banks to partner with third-party retailers who serve as authorised banking agents. Over 30,000 retail outlets are currently operating as bank agents. Here, agent banking has complemented the success of mobile money platforms, as the proximity of households to agents is a significant factor in decisions to adopt mobile money. This further enhances access to financial services and expands credit availability and savings options for small business owners.

While agency banking adoption has been slower in Ghana than in other developing nations, it has steadily grown since arriving in 2013.

Partnerships between financial institutions—such as traditional banks, fintechs, and telcos—and local agents have enabled rural populations to access microloans and savings accounts, contributing to economic empowerment.

While a lack of access to financial services stems from various challenges, including poor infrastructure, low incomes, and a lack of trust in traditional banking systems, agency banking offers a compelling solution by decentralising service delivery and making it easier for people to perform transactions without the need to visit a bank branch or ATM.

Challenges and opportunity for growth

Despite its success, agency banking faces unique challenges, especially in the areas that need it most — rural and peri-urban communities. These challenges can be grouped into three key areas: operational difficulties, financial constraints, and regulatory inconsistencies.

Operational Challenges: Given the limited presence of banks or ATMs in remote locations, agents often face logistical hurdles, such as restocking cash supplies.

Additionally, they are prone to risks such as hardware or software failures, which can halt operations, and low levels of formal training, which hinder their ability to serve customers effectively. Fraud and counterfeit bills also pose significant risks, exposing agents to financial losses.

Financial Viability: First-movers — or organisations pioneering agency banking in new markets — often face significantly higher costs.

These include training agents, educating users, and building trust in communities unfamiliar with formal banking. However, after these initial investments, competitors can easily enter the same market and benefit from the groundwork laid by the first mover, often at a lower cost. This can discourage private entities from taking on the financial risks of entering underserved regions.

Regulatory Barriers: The lack of consistent regulatory frameworks across African markets leads to fragmented implementation. In some regions, agency banking faces stricter oversight, increasing compliance burdens, while in others, inadequate regulation creates gaps that expose agents and customers to higher operational risks, such as a lack of recourse mechanisms in cases of fraud.

Still, agency banking offers significant growth opportunities. Financial institutions can tackle these hurdles by investing in training programs that confidently equip agents to offer a wider range of services.

Upgrading network facilities and using advanced technologies, like biometric authentication and enhanced POS systems, can boost efficiency and security while minimising fraud risks.

Strengthening cash logistics networks is also essential to ensure agents in remote areas have the liquidity and support they need to meet customer demands.

Successful innovations in markets like Kenya showcase the potential. Biometric systems have increased security and reduced fraud, while countries like Ghana and Nigeria are exploring ways to link agent banking with digital wallets and e-commerce. These initiatives aim to expand services beyond basic transactions, providing access to credit, pensions, and insurance.

The Role of Governments and Public-Private Partnerships

Private sector-led agency banking has expanded successfully in urban areas, but rural expansion remains challenging. Unlike cities, rural areas have lower transaction volumes, dispersed populations, and weaker economic activity, making agent operations less profitable.

Rural areas often have unique financial systems that differ within and across countries. Expanding into these markets requires tailored strategies rather than a direct urban replication.

Regulatory barriers further limit private investment. In countries like South Africa, agency banking networks are dominated by large retailers and supermarkets, as banks prefer partners with existing infrastructure and the ability to meet compliance requirements. As a result, large retail chains operate in more commercially viable areas, with little incentive to expand into deep rural regions with low economic activity. Similarly, operational and compliance requirements may make it difficult for smaller organisations to enter the market.

To address these limitations, governments and regulatory bodies must play a key role in promoting agency banking by creating public-private partnerships (PPPs) that combine private innovation with public resources. India’s Business Correspondent (BC) model is a great example of how these collaborations can expand financial services to underserved communities.

The Business Correspondent (BC) model, launched by the Reserve Bank of India in 2006, utilised agency banking to address the distribution of welfare payments, ensuring payments went directly to the right beneficiaries and improved financial access in rural areas.

Tying welfare payments to the system helped educate the market on using financial services, which would have otherwise fallen on private first movers, easing their entry into underserved regions.

The BC model became even more efficient with the introduction of Aadhaar, India’s biometric ID system. Aadhaar-enabled tools like eKYC helped agents quickly verify customer identities, cut onboarding costs, and speed up service delivery. Interoperable agent networks enabled multiple banks to utilise the same infrastructure, extending services to remote areas.

By implementing smart policies, leveraging technology, and fostering shared resources, millions of underserved individuals gained access to essential financial services, providing useful insights for other regions.

Conclusion

Agency banking represents a transformative approach to bridging the financial inclusion gap in developing countries.

By decentralising access to essential financial services, it empowers underserved communities, fosters entrepreneurial activity, and cultivates trust in formal financial systems. As illustrated by its successes in Nigeria and Kenya, agency banking provides immediate convenience and promotes long-term economic resilience by enabling individuals to manage their finances effectively.

However, realising its full potential requires ongoing collaboration between financial institutions, regulatory bodies, and local agents to address infrastructure limitations and low financial literacy.

Through the power of agency banking, we can create more inclusive financial ecosystems that drive sustainable growth and ultimately improve the quality of life for millions in developing regions. The time to embrace and expand these innovative solutions is now, as they hold the keys to unlocking opportunity and fostering economic empowerment for all.

The conference, centred on the theme; “The Future of Agency Banking: Creating Value for Sustainable Reliance,” provided a platform for industry leaders to explore and shape the trajectory of agency banking in Nigeria.

During his presentation, Mr Atanda stated he envisioned mobile money and bank agents as central to the future of financial services, emphasising their role in digital transformation, trust-building, and the expansion of services. He further underscored the importance of trust, human interaction, and data-driven solutions, positioning agents as key contributors to the evolving landscape of financial services.

“The landscape of digital service distribution will persistently centre around agents. While we are on the path of increasing penetration, agents serve as pivotal locations for contact or interaction with the digital sphere and will continue to flourish. We presently observe a network comprising approximately 1.5 million agents, yet it might surprise you that the market holds potential for over 20 million agents. This signifies a scenario where every individual with access to a digital touchpoint can potentially act as an agent,” he said.

Agency banking is a strategic approach used by financial institutions to expand their reach and provide essential banking services to customers in remote or underserved areas.

This model involves partnering with authorised third-party agents, typically retail outlets or community-based organisations, who act as intermediaries to deliver basic banking services on behalf of the partnering bank.

This banking model has emerged as a transformative force in the Nigerian financial landscape as the country continues to embrace digitalization.

According to data from the CBN, in 2021, the total value of transactions processed through agency banking outlets reached a staggering ₦14.2 trillion ($38.9 billion). This represents a remarkable increase from ₦2.9 trillion ($8.0 billion) in 2018.

While this development holds promise for the economy, Mr Atanda believes that its ongoing success will be contingent upon finding more effective methods of humanising the business model.

“The inherent trust in human connections surpasses any other channel. Hence, in numerous present-day services, the human interface remains an indispensable component. Establishing trust with individuals, regardless of the mode of connection, positions one as the primary contact. These principles are well-founded and substantiated. Digital platforms merely serve as conduits for delivering these services, underscoring the reality and feasibility of this approach,” he remarked.

In his keynote address, Mr Atanda explored the transformative power of data in accelerating digital transformation and driving new economic opportunities. He uncovered how strategic collaboration can unleash valuable insights, drive innovation, and tackle complex challenges, sharing best practices to make informed assessments.

“Data is the cornerstone of Agency 3.0, empowering agents to transcend their current role and become trusted financial advisors, driving responsible borrowing, combating fraud, and facilitating financial inclusion.

By embracing data as an indispensable tool, agents can provide instant credit solutions, streamline processes, and enhance customer experiences, fostering a future where data becomes the lifeblood of economic growth and prosperity.”

Describing the next phase of agency banking as “Agency 3.0,” Mr Atanda noted that agents will remain central to the distribution of digital services, particularly in areas with limited internet penetration or digital literacy.

He further added that “In the era of Agency 3.0, agents will transcend their current role as mere transaction facilitators to become trusted hubs for digital products and services, driving financial inclusion and economic empowerment through their extensive network and deep understanding of customer needs.”

Mr ‘Deremi Atanda is a distinguished business leader and visionary known for his wealth of industry knowledge and expertise.

His progressive mindset and unwavering dedication to collaboration have played a pivotal role in addressing social and economic challenges within the financial technology sector.

Unfortunately, this impression is very far from reality.

Filtering through the World Bank’s 2021 report on Financial Inclusion, Digital Payments, and Resilience in the Age of COVID-19, one would find that over 65% of the region still has limited access to deposit and credit facilities provided by financial institutions.

Not only are these financial services essential to the growth of small and medium-scale enterprises (SMEs), they are integral to improving the money markets and fostering social development amongst individuals.

Fintechs, MFIs and MFBs require more technologically-driven solutions, proper bookkeeping and reporting mechanisms, clear credit policies and better internal controls to provide these life-altering services. Fortunately, Errandpay’s robust agency banking and mobile money models promise to enhance such solutions.

Errandpay is a fintech company operating across Nigeria, Ghana, Kenya and Uganda, providing financial services providers with agency banking applications and affordable point of sales (PoS) terminals, amongst other innovative products for processing real-time transactions.

The company’s agency banking solution is entirely white label and reduces major obstacles in go-to-market strategies banks experience.

Banking stressors like recruiting and managing developers, setting and meeting timelines, projecting, collecting and aggregating vendors, negotiating with other banks, customer onboarding and documentation are eliminated. Time spent on these stressors is reduced from years, sometimes months, to days.

Agency banking, also known as branchless banking, usually allows banks to expand their branches, reach and customers by using authorised agents who can offer banking services like deposit and credit facilities using authorised PoS machines.

A more detailed description; Aliyu, an Hausa retailer in the North Eastern part of Nigeria, has been authorised to operate a PoS machine by a bank. Aliyu helps his family, neighbours, and friends send, receive and withdraw money using his PoS machine. Through Aliyu, the bank can reach more customers in indigenous areas. Aliyu can earn additional income from commissions from each transaction he processes on his PoS device.

As an agent, Aliyu is in the best position to help his bank make lending decisions because he is more familiar with his customers. He knows their repayment capacity, financial stability, credit ratings, etc. These insights can help his bank maintain its asset quality.

Errandpay is passionate about driving financial inclusion by ensuring its API can easily be integrated by any financial institution planning to leverage the platform to expedite its expansion plans across the continent.

In a recent chat with Paul Dureke, the Errandpay’s Chief Technology Officer explained that the platform helps facilitate the operations of other financial institutions:

“Building technology is difficult and time-consuming, so we have made developer-friendly and easy-to-integrate APIs readily available for all our partners. From white labelled services to aggregation of major services and an ability to integrate seamlessly to any core banking platform in Africa, Errandpay’s features are fully customisable to the needs of any potential partner. Fintechs, MFBs and MFIs can worry less about building technologies and focus more on strengthening their structures through the platform”.

Errandpay’s vision is to transform authorised agents into human MFBs. However, this dream can only be actualised through more partnerships.

“As we have rightly seen in the past 10 years across the Sub Saharan Africa region, the fintech revolution has been chiefly driven by collaboration. One of ErrandPay’s core strategies is collaborations with Microfinance banks, financial institutions, Aggregators, agents, fintech companies and lots more. We have built our technology for ambitious banks, organisations, Founders and CEOs looking to scale super-fast,” stated Paul Dureke.

Since March 2022, Errandpay’s products have significantly improved many people’s financial lives through its 15 special fintech partners across Africa.

The platform can facilitate lending, insurance and investment products, credit card payments, registration for different services and so on, while its partners avoid additional charges for using the platform. 

Onboarding on Errandpay is free

The platform is accessible on errandpay.com and/or its app on iOS and Android devices, while its supportive technical team can be reached at hello@errandpay.com.