The company announced the move on Wednesday during the ATx Summit in Singapore, where it also launched “OpenAI for Singapore”, a partnership with the country’s Ministry of Digital Development and Information (MDDI).

Under the initiative, OpenAI said it will commit more than S$300 million to Singapore and create about 200 technical roles over the next few years.

The company added that Singapore will become one of its global bases for Forward-Deployed Engineers, teams that work directly with businesses and public institutions to deploy AI systems.

The new lab will support projects tied to Singapore’s national AI priorities, especially in public services, healthcare, finance and digital infrastructure.

Denise Dresser, chief revenue officer at OpenAI, said the company sees Singapore as a key market because of its technical talent and long-term AI ambitions.

“We’re excited to partner with Singapore as it builds on its position as a global leader in AI,” she said.

“Singapore has strong technical talent, trusted institutions, and a clear ambition to use AI to drive long-term growth and improve people’s lives.”

She added: “Through OpenAI for Singapore, we want to help more organisations benefit from frontier AI, support the next generation of local AI talent, and widen access to these tools across the country.”

Singapore has spent the past few years positioning itself as a neutral and trusted centre for AI development in Asia. The government has steadily increased spending on AI research and infrastructure while encouraging global technology firms to expand operations in the country.

Authorities earlier pledged S$1 billion between 2025 and 2030 to strengthen public AI research capabilities. Tech giants including Google, Nvidia, AWS and Microsoft have also announced AI-related investments and partnerships in Singapore.

Alongside the OpenAI AI Lab deal, Singapore recently unveiled a National AI Partnership with Google focused on education, healthcare and enterprise innovation. Nvidia is also establishing a new AI research lab in the country to work with universities and government agencies.

The partnership with OpenAI will also include education and workforce programmes. OpenAI said it plans to work with Singapore’s Ministry of Education and GovTech on AI-powered learning tools, including support for Mother Tongue language learning.

The company will also launch a Singapore chapter of the OpenAI Academy, organise Codex hackathons for teachers and introduce a training programme for Forward-Deployed Engineers.

Singapore’s Permanent Secretary for Digital Development and Information, Chng Kai Fong, said the partnership shows the government’s drive to prepare its workforce and economy for AI adoption.

“With AI reshaping economies, businesses and the workforce, Singapore’s response has been deliberate: growing new sectors, anchoring global frontier companies here, and equipping our people with the skills to thrive in this new environment,” he said.

“This partnership with OpenAI reflects the Government’s commitment to developing Singapore’s AI capabilities, strengthening enterprise adoption of AI, and securing good jobs for Singaporeans.”

OpenAI said it also plans to support smaller businesses and startups through workshops, accelerator programmes and practical AI adoption initiatives.

Countries are currently competing to attract AI investment, talent and infrastructure. Singapore is not left out, standing alongside hubs such as London, Dubai and Silicon Valley to lead AI development.

Recent data from Slack’s Workforce Index showed that about 52% of workers in Singapore already use AI tools in their jobs, underlining how quickly adoption is spreading across the country’s economy.

Today, the company announced $15 million in new funding to scale its voice AI platform, which automates high-friction insurance calls that cost provider organizations and billing companies billions of dollars every year.

The debt and equity series A round was led by SignalFire, with participation from Slow Ventures, BoxGroup, and Scrub Capital. It includes $3 million in venture debt for SuperDial to invest in R&D and go-to-market initiatives. 

In total, the company has now raised over $20 million in funding. This also marks one of the first investments from SignalFire’s new $1 billion fund focused on applied AI.

SuperDial builds AI agents that handle outbound phone calls from providers and billing companies to insurers – navigating phone trees, waiting on hold, and conducting live conversations with payer reps. 

These AI agents support tasks like benefits verification, prior authorisation, claims follow-up, and credentialing. When a call can’t be completed by an AI agent, SuperDial’s human call centre team steps in, ensuring reliable outcomes while continually improving the AI.

The platform integrates with EHRs and other systems of record to automate documentation, including writing back data gathered from calls, such as claims status updates. Customers rely on SuperDial not just to cut costs, but to unlock capacity across their revenue operations teams. Customers have reported up to 3x cost savings per call and 4x productivity gains for their existing billing teams. 

SuperDial was founded by Sam Schwager and Harrison Caruthers, who met at Stanford while studying computer science. After building a healthcare billing company that spent thousands of hours on repetitive calls to payers, they saw the opportunity to automate the problem. What started as an internal tool quickly grew into a standalone solution.

“The timing is perfect for us to tackle this problem at scale, with AI capabilities quickly maturing and the healthcare sector looking for new ways to drive efficiency by leveraging next-gen technology. Our success to date, and the incredible level of interest and excitement we’re seeing from the market, are clear signs that we’re solving a real, urgent problem,” said Sam Schwager, co-founder and CEO of SuperDial. 

Since launching at the end of 2023, the company has quickly scaled to seven figures in revenue and tens of thousands of calls per week. 

Earlier this year, SuperDial acquired MajorBoost, a voice AI company specialised in navigating complex phone trees and insurer workflows. The acquisition deepened SuperDial’s technical team and further cemented its leadership in healthcare-specific call automation.

SuperDial’s growth comes as healthcare organisations seek to cut admin costs without expanding headcount. The $150 billion U.S. RCM market still relies on manual phone calls for basic tasks – calls that can take over an hour and pull staff away from higher-impact work.

SuperDial’s customers include RCM companies and large provider organisations – including DSOs and MSOs – that manage billing in-house. Their customers rely on SuperDial to improve financial performance, reduce burnout, and unlock their teams’ capacity to focus on higher-value work. 

At West Coast Dental, SuperDial now handles over 10,000 calls per month to check claim statuses, a process that previously left nearly 70,000 claims in backlog and would have required five new hires to process. With SuperDial, the team has significantly reduced AR days and gained trustworthy, up-to-date visibility into claims.

“SuperDial isn’t just automating phone calls – they’re building the connective tissue for how the healthcare ecosystem will communicate in the future,” said Yuanling Yuan, Partner at SignalFire. 

“We believe agentic AI infrastructure is inevitable, and SuperDial is leading that shift with rapidly growing traction and a team that deeply understands the problem. This is exactly the kind of applied AI we’re excited to back.”

Looking ahead, SuperDial will deepen its EHR integrations, expand to new administrative workflows, and continue training its agents using real-world call data. 

Although healthcare never built the APIs to enable clean, system-to-system communication, SuperDial is building the next best thing: a network of AI agents that can navigate fragmented infrastructure on behalf of the organisations that rely on it. 

SuperDial believes the future of healthcare coordination will be agent-powered – where payers, providers, pharmacies, labs, and other healthcare organisations can seamlessly communicate with one another, AI-to-AI. And SuperDial will power that future.