Mastering CCM: A blueprint for Business Leaders to Drive Personalisation
Communication with customers is central to any business. Managing this communication carefully is crucial, especially as the number of customers ...
Tag: CCM
Modernising Customer Communication is Key to Improving Customer Experience
Writer: WAYNE TOMS, GhostDraft CEO The advent of a hyper-connected, digital world has changed the way businesses and their customers ...
Modern CCM Elevates Customer Communication Beyond One-dimensional Document Automation
Today there is a natural coalescence between CCM and customer experience management (CXM).
A Modern CCM Platform Facilitates Speed to Market Without the Need to Ditch Legacy Systems
Writer: MARK TODES, Director and Co-founder of GhostDraft Modern enterprises largely acknowledge that in the hyper competitive digital world, customers ...