Tag: contact centre

BT and ServiceNow partnership on Contact Centre Transformation

How BT and ServiceNow are Transforming Contact Centre Business

by Techeconomy

May 24, 2023

...Turnkey package to accelerate organisations’ use of digital technology to enhance customer experience and productivity BT this week announced a ...

Seven Ways Cloud-based Contact Centre Technologies can Improve Employee Engagement

by Techeconomy

July 12, 2022

Cloud-based contact centre technologies are helping to improve employee engagement in several ways

Techeconomy Podcast

The Techeconomy Podcast is a thought-leadership show exploring the powerful intersection of technology, business, and the economy, with a strong focus on Africa’s fast-evolving digital landscape.

Africa’s digital economy is growing fast, but growth without trust cannot last.Join us for the February Edition of the Techeconomy Business Series as industry experts explore how trust, security, innovation, and user experience are shaping Africa’s evolving digital ecosystem.