Tag: customer experience

South African customers now expect problems to be solved before they even complain, on WhatsApp, in‑app, or over the phone, ...

Kuda Bank’s inaugural Customer Experience (CX) Conference in Lagos spotlighted the place of empathy and innovation in digital banking.

It was a Tuesday morning in Abuja. I walked into a government office to make an enquiry. The receptionist looked ...

Addressing the issue of app updates, he noted…

Unlocking the Value of the Conversational Era Fueled by Gen AI

…spotlighting the disruptive prospects of digital adoption, customer experience, and generative AI for businesses

This enables Jumia to provide seamless support regardless of the customer's preferred communication channel

…for a world beyond 1-800 calls and chatbots

According to recent research* conducted by Forrester Consulting on behalf of Experian, 65% of surveyed business leaders believe that Artificial ...

Writer: ISAAC AKANNI, Customer Growth Manager for Africa at Infobip Nigeria: In recent years, retail and eCommerce businesses have adapted ...

Writer: WAYNE TOMS, GhostDraft CEO The advent of a hyper-connected, digital world has changed the way businesses and their customers ...

Writer: MARK WELLS, Chief Customer Officer, Experian Africa The continual growth in online fraud has led to a shift in ...

WRITER: Kelvin Brown, Regional Executive Telviva, KZN Understanding trends in any given field helps businesses understand what conversations are happening in the ...

Nigeria’s banking sector is becoming increasingly more competitive. This is especially the case within the digital banking space where traditional ...

Customer cover a wide range of activities that take place before, during, and following an interaction with a product or ...