The weeklong celebration, which took place across all SIFAX subsidiaries, was designed to appreciate both internal and external customers, reinforce teamwork, and deepen the company’s customer-first culture.

Mrs. Wunmi Eniola-Jegede, at the grand finale on Friday, reiterated the company’s pledge to continuously improve customer experience through staff empowerment and innovation.

“At SIFAX, our customers, internal and external, are at the heart of everything we do. Their satisfaction defines our success, and we will keep investing in people and processes to make service excellence a lifestyle,” she stated.

She further commended employees and customers for their loyalty and contributions to the company’s success. She appreciated staff for their hard work and dedication, urging them to keep raising the bar in service delivery.

According to her, this is an opportunity to reflect on the company’s growth journey, appreciate those who had served faithfully, and remember colleagues who had passed on over the years.

Also speaking at the event, Mr. Oliver Omajuwa, Deputy Director, Strategy and Operations, noted that the theme “Mission Possible” captures the essence of SIFAX’s service philosophy, which views every challenge as an opportunity to excel through the right attitude and teamwork.

According to him, “There are two categories of customers — the external customers who patronise us, and the internal customers who work within the company. The way we treat one another internally reflects in how we treat our external customers.” He urged staff to see colleagues as family and to ensure that personal differences never interfere with service delivery.

Earlier in the week, from Ports and Cargo Handling Services to SIFAX Logistics and Skyway Aviation Handling Company (SAHCO), subsidiaries took part in the weeklong events that showcased SIFAX’s unified customer-service philosophy. Employees participated in scenario plays, orientation sessions, and team-building exercises designed to improve communication and responsiveness.

 From the decorating of offices and customer appreciation gestures to the Role-Swap Day, where Managing Directors and Heads of Business Units took turns serving as customer service representatives, each activity was designed to help leaders and employees experience service from different perspectives.

The Group also prioritised staff well-being through a Health and Wellness Day, offering free blood pressure, sugar level, and BMI checks for staff and customers. Health experts engaged participants in an eye-care awareness session that stressed the importance of preventive care and workplace safety, particularly for employees who work long hours on computers.

An interactive Experience Sharing Session coordinated by Mrs. Catherine Abuah, Group Head, Marketing and Chairperson of the Customer Service Week Committee, provided a platform for employees to exchange practical insights on handling customer concerns and improving internal processes.

The grand finale, featured trivia, games, and a cake-cutting ceremony. Departmental representatives participated in friendly competitions and photo sessions that fostered unity and joy across teams.

The 2025 Customer Service Week celebration, which ran from October 6 to 10, once again highlighted SIFAX Group’s commitment to building a workplace where employees feel valued and customers receive exceptional service at every touchpoint proving that for SIFAX, Mission: Possible is not just a theme, but a culture.

In the spirit of Customer Service Week, the mobility giant rolled out a series of activities and giveaways across Nigeria to appreciate its drivers and riders. Themed “Bolt Says Thanks” and “Our Daily Heroes,” the celebration is more about gratitude to those who make the platform function day after day.

For drivers, Bolt is dishing out commendable rewards. About 300 drivers across 10 cities are receiving ₦5,000 Chicken Republic meal vouchers, a small but heartfelt nod to their daily grind. 

In Lagos, 150 drivers will get something extra; a proper lunch at the Bolt Driver Engagement Centre on Thursday. The company promises a day of good food, laughter, and lucky dips, where the spin of a wheel could win a prize or two.

Riders, too, aren’t being left out. At Ikeja City Mall (ICM), Bolt is setting up an activation hub where customers can engage in games and walk away with prizes. For the digital crowd, the company is also hosting an Instagram Bingo game with a tempting reward; ₦1 million worth of ride credit for one lucky winner.

And that’s not all. Throughout the Customer Service Week, Bolt plans to hand out more surprises, including spa sessions, shopping vouchers, and even more meal vouchers, as tokens of appreciation for loyal users who have made Bolt their preferred choice in a fiercely competitive market.

Speaking on the initiative, Osi Oguah, General Manager, Bolt Nigeria, said: “At Bolt, we believe our drivers and riders are the real heroes who make what we do possible every single day. This week is about saying thank you to them for their dedication, loyalty, and the positive spirit they bring to our community. ‘Bolt Says Thanks’ is our way of celebrating their everyday efforts and showing that we truly appreciate them.”

For Bolt, the celebration is a statement of value, not just about giving gifts. In spotlighting the people behind the app, the company stresses a message usually lost in corporate noise: no algorithm can replace human effort.

As Customer Service Week unfolds, we see that while technology may boost the operations of Bolt, it’s the people behind the wheel and in the backseat who truly drive the brand forward.

This international observance highlights the significance of customer service and those who support customers daily. The global theme for this year’s celebration, running from October 7 to 11, is “Above & Beyond.”

During the event’s kickoff, Adetola Oshomah, head of Customer Experience at Ecobank Nigeria, emphasized that this week offers a chance for the bank to express gratitude to customers for selecting Ecobank as their financial partner.

She highlighted the bank’s commitment to consistently exceeding expectations in service delivery.

“At Ecobank, customer service is a lifestyle focused on providing exceptional experiences. We strive to create memorable interactions,” said Oshomah. “We appreciate our customers for their trust and continued use of our products and services across all touchpoints. The theme resonates with our principle of ‘going the extra mile’ and is vital to executing our Growth, Transformation, and Returns (GTR) strategy.”

“Our commitment to you, drives our investment in technology and training for our staff, ensuring they are equipped to deliver the solutions you need. For us, customer service is about creating exceptional experiences,” she emphasized.

Ecobank Nigeria is also undertaking significant technology-driven initiatives to enhance service delivery. The bank is remodeling its branches nationwide, transforming traditional banking halls into modern smart banking spaces designed to offer a welcoming experience. The upgraded branches feature fully functional digital service points, new ATMs, solar power for uninterrupted electricity, and other enhancements to improve the customer experience.

With the theme, ‘You Make Our Network,’ the company recognised and appreciated its customers for their patronage.

The festivities kicked off at Y’ello City, MTN Service Centre, Adeola Odeku where surprises and smiles were in abundance as Karl Toriola, CEO, MTN Nigeria surprised customers with a thrilling raffle draw.

Customers who visited the centre were given serial numbers, creating anticipation and excitement. Ugonwa Nwoye, Chief Customer Relations Officer, MTN Nigeria randomly picked these numbers from the poll.

The suspense was palpable, and the excitement in the air was infectious.

Once the numbers were called, the CEO stepped up to spin the raffle draw and pick a piece of paper with the type of gift enclosed in it. Whatever the CEO picked, the customer with the corresponding number would receive as their prize. It was a heartwarming way to demonstrate the company’s gratitude to its loyal customer base.

The prizes were nothing short of spectacular. Lucky winners walked away with new smartphones, high-quality headsets, stylish handsets, and even bundles of stationery.

The smiles of those who won were a testament to the joy MTN Nigeria brought its customers on this special day.

The week-long extravaganza still holds a lot in store for customers, so hold onto your virtual hats as you get a preview of other activities lined up for the week that will have you smiling from ear to ear, such as a treasure hunt on myMTN App, special recognition for exceptional customers and heartwarming visitations by MTN representatives to select customers.

MTN has also crafted captivating puzzles and quizzes that will test your wit while offering the opportunity to win amazing prizes.

The Customer Service Week festivities underscore MTN’s commitment to its customers, recognising that the heart of the network isn’t just the technology but the people who use it.

This year’s worldwide theme is “Celebrating Service,” and it is only fitting that we celebrate the importance of customer service and the people who provide it.

Here are six tips on how to celebrate this year’s customer service week.

1. Movie Night

Watching movies remains a fun way to unwind after a long day of ‘kind regards,’ ‘please find attached’. Movies allow us to feel a wide range of emotions, including excitement, happiness, sadness, intensity, comfort, shock, and nervousness.

This emotional roller coaster is one of the reasons we enjoy watching movies, and it helps us bond with team members, so why not watch ‘Anikulapo’ or ‘King of Thieves’ with your team?

2. Karaoke

While paired up, the art of singing along to a recorded song is bliss. The most exciting aspect of this activity is chewing your lips and humming along to the song instead of singing the correct lyrics as they play out in front of you. To top it off, you get to scream at the top of your lungs with your colleague.

This enthrallment allows you to relax, see your team member in a different light outside of the workplace, and possibly discover your partner’s hidden singing abilities.

3. Games Night

Games night is most often guaranteed to be filled with laughter, excitement, and sweet tension. But to make sure it doesn’t flop, ensure your choice of game is not boring, or it could ruin the relaxation moment. Hosting a game night helps your employees/ customers to be free, laugh, and express their inner child, and it should be done properly.  Here are some examples of fun games: Drop a hint, mirror charades, indoor bowling, virtual reality gaming, etc.

4. Express Appreciation

“Thank you for the work you do.” “Your commitment means a lot to us.” These simple golden statements go a long way into the hearts of your employees and co-workers.

Everyone loves to feel appreciated, valued and recognized after putting in resources, time, energy, commitment, and skill into their tasks. Expressing appreciation to your employees boosts their confidence and creates a healthy work environment. Your customers should not be left out. Send them a message reminding them that there is no you without them.

5. Spa treatment

 All work and no play makes employees cranky and prone to mistakes. Taking a spa treatment is a proven way to help your nerves relax, relieve stress, improve sleep, lower blood pressure, and reduce anxiety. It helps clear the fog clogging your creative ability and ability to deliver promptly. You can choose to treat your employees to a spa day to let them relass and be taken care of away from the office.

6. Giveaways

Who doesn’t like freebies? Especially when it is a product or service you will like to experience. A giveaway creates anticipation and participation amongst your employees or customers because everyone wants to win something. Your choice of gifts depends on your organization, service, or product.

Whichever you choose, giving out gifts is a trusted way to put smiles on customers/employees’ faces and at the same time drive awareness for your brand.

In the meantime, MTN is conducting a giveaway to celebrate Customer Service Week and to stand a chance of winning, all you have to do is take a picture of yourself with any item that depicts MTN and fill in a survey with the link https://t.co/cOWrVsNvpg while using the hashtag #CelebratingService#MTN180CelebratingYOU.  How do you intend to celebrate service?