Tag: CX

South African customers now expect problems to be solved before they even complain, on WhatsApp, in‑app, or over the phone, ...

There’s no doubt that Agentic AI will transform contact centres. What’s less clear – and rarely acknowledged head-on – is how ...

Dean Baker, Regional Sales Lead at Infobip, believes that the future of insurance in Africa rests on embracing technological advancements ...

Personalisation and humanisation have emerged as the two fundamental pillars that underpin a successful customer experience (CX) strategy. As retailers ...

Infobip recently held its Ghana Business Breakfast event in Accra, Ghana. The event by Infobip, a global cloud communication company ...

South Africans are navigating a protracted period of high interest rates, food and fuel prices, and low economic growth, which ...

With AI handling routine tasks, fewer human agents are needed, which can result in cost savings.

Writer: Kehinde Ogundare, Country Manager, Zoho Nigeria Establishing and managing a business in Nigeria can be very challenging, especially when competing ...

WRITER: Kelvin Brown, Regional Executive Telviva, KZN Understanding trends in any given field helps businesses understand what conversations are happening in the ...

Customer cover a wide range of activities that take place before, during, and following an interaction with a product or ...

Joint SAS survey with CMO Council highlights how the digitised customer journey has changed the CX strategy of most companies ...

Article Written by Hyther Nizam, President - MEA, Zoho Corp. ====== Inflation is on almost everyone’s mind right now. Around ...

Forward-thinking organisations are beginning to see that experience design isn’t just another business capability, but rather a fundamental ingredient to ...

ARTICLE By Prashanth Krishnaswami, Head of CX Market Strategy & Thought Leadership, Zoho Corp.