Tried and Tested Technologies Unexpectedly Boost Productivity during and post COVID
Interestingly, the urgent need for improved digital collaboration and better process automation has elevated the use of tools that had already been used for some time.
Driving Up Sales through Smart Voice Solutions
Traditional hardware-centric contact centres are typically limited in several ways, with costs and integration difficulties being just two.
Digital Transformation Beyond the Pandemic
Digital transformation is nothing new: organisations have been implementing these initiatives for the past decade or so, albeit in a more siloed manner. It cannot be denied though, says Shakeel Jhazbhay,…
Clear Vision Underground: The Changing Role of Surveillance in Mining
Surveillance has become something that affects an organisation’s physical security measures as well as the areas of IT and risk management.
Is Cloud All it’s Cracked Up to Be?
“Data is an organisation’s gold, so to speak, and this should direct the decision-making process, not a particular technology..."