enhanced customer experience Archives | Tech | Business | Economy https://techeconomy.ng/tag/enhanced-customer-experience/ Tech | Business | Economy Tue, 29 Jul 2025 09:17:56 +0000 en-GB hourly 1 https://wordpress.org/?v=7.0 https://techeconomy.ng/wp-content/uploads/2025/06/cropped-256Px-32x32.png enhanced customer experience Archives | Tech | Business | Economy https://techeconomy.ng/tag/enhanced-customer-experience/ 32 32 Glo Supercharges Network Nationwide to Elevate Customer Experience https://techeconomy.ng/glo-supercharges-network-nationwide-to-elevate-customer-experience/ https://techeconomy.ng/glo-supercharges-network-nationwide-to-elevate-customer-experience/#respond Tue, 29 Jul 2025 09:15:52 +0000 https://techeconomy.ng/?p=163938 In a bold move to redefine digital connectivity in Nigeria, Globacom has ramped up a nationwide network upgrade initiative aimed at delivering a faster, more reliable, and more expansive service experience to its subscribers. The telecoms giant is executing these strategic enhancements in response to growing demand and recent tariff adjustments, ensuring customers continue to […]

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In a bold move to redefine digital connectivity in Nigeria, Globacom has ramped up a nationwide network upgrade initiative aimed at delivering a faster, more reliable, and more expansive service experience to its subscribers.

The telecoms giant is executing these strategic enhancements in response to growing demand and recent tariff adjustments, ensuring customers continue to receive exceptional value.

Widespread Network Expansion

At the heart of Glo’s upgrade is the deployment of hundreds of new 4G LTE base stations across key cities and underserved communities. This aggressive expansion aims to boost signal strength, reduce call drops, and enhance data speed for millions of users.

The network densification also focuses on strengthening coverage in high-density population areas, an essential move to ensure consistent performance as demand surges.

Fibre Re-Routing to Protect Connectivity

In response to disruptions caused by nationwide road construction, Glo is relocating its fibre infrastructure along strategic routes such as:

  • Auchi–Okene
  • Benin–Ekpoma
  • Lafia–Akwanga
  • Minna–Abuja
  • Funtua–Gusau

This massive investment not only restores disrupted services but fortifies the backbone of Glo’s network against future interruptions.

“We decided, at a huge cost, to relocate the fibres, many of which were vandalized during uncoordinated road construction, to bring best-in-class services to our customers,” Glo disclosed.

Scaling with Sustainability

Globacom is also prioritizing environmentally friendly solutions, including the expansion of hybrid power systems and increased reliance on battery-powered sites, steps aimed at reducing the carbon footprint of its growing infrastructure.

Tackling Infrastructure Sabotage

Despite being designated as critical national infrastructure, Glo continues to battle acts of vandalism targeting its equipment. The company has called for stronger protective regulations to secure telecom assets vital to national development.

What’s Next?

Glo has pledged to:

  • Add over 1,000 new sites by 2026
  • Extend fibre coverage to more hub sites
  • Deepen 4G LTE penetration nationwide
  • Deliver faster data, better voice clarity, and broader access

With this multi-billion naira investment, Glo is reinforcing its commitment to being Nigeria’s most customer-centric network, bridging digital gaps, powering businesses, and enriching lives across the country.

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