Airtel and Globacom have already restored similar services. MTN now follows after the Federal Competition and Consumer Protection Commission (FCCPC) suspended enforcement of the Digital, Electronic, Online or Non-Traditional Consumer Lending (DEON) Regulations 2025.

The regulator introduced the policy in 2025 and classified airtime and data lending as consumer credit. This required telecom operators and their partners to obtain licences and meet compliance conditions.

In April 2026, MTN, Airtel, Globacom and 9mobile suspended airtime lending services to comply with the directive.

A court order issued on April 15, 2026, followed a case filed by the Wireless Application Service Providers Association of Nigeria (WASPAN), which represents value-added service providers. The order triggered further regulatory challenges and expanded the disruption.

By one estimate, the suspension affected about 40 million subscribers across Nigeria. Many of them depend on airtime borrowing for quick communication, small business operations and emergency use. The service sits within a market valued at about ₦400 billion.

MTN had initially taken a careful position. The company told investors it would not restart Xtratime unless the regulations were struck down or it received a clear directive to resume.

That position has now changed, after the FCCPC paused enforcement on May 22, 2026, MTN confirmed it will reinstate the service.

A company insider said: “The Federal Competition and Consumer Protection Commission (FCCPC) has suspended the enforcement of DEON. To that extent, we will reinstate the service,”

Competition also had an impact. Airtel and Globacom moved earlier to restore their own airtime lending platforms once the enforcement pause began, increasing pressure on MTN to follow.

MTN Xtratime lending allows customers to borrow airtime or data and repay on later top-ups. The service generates fees for the company and supports overall network usage.

During an earnings call, MTN Nigeria chief executive Karl Toriola said the impact on usage was short-lived. He said:

“There was a short-term impact on consumption patterns, which lasted only a few days,” MTN Nigeria chief executive officer Karl Toriola said during the earnings call. “However, as time progressed, customers adapted. They either shifted to self-funded usage or found alternative ways to manage short-term needs.”

The company estimates that Xtratime fees contribute about 3% of total revenue. Airtime and data linked to the service account for roughly 20% of overall airtime distribution.

Tobechukwu Okigbo, MTN Nigeria’s chief corporate services and sustainability officer, also noted earlier concerns around resumption conditions.

He said: “First, we would require either a court ruling that sets aside the regulations empowering the FCCPC to license, which has not happened, or a clear directive instructing us to reinstate the service.”

MTN Nigeria recorded ₦5.2 trillion in revenue in 2025, equal to about $3.77 billion. It expects this to rise to ₦6.24 trillion, or about $4.52 billion, in 2026.

Despite the disruption, MTN maintains that airtime consumption patterns are still stable. The company argues that customers mainly changed how they pay, not how much they use services.

“I note that MTN does not expect Xtratime’s absence to derail performance targets,” an executive said in internal discussions around the update.

In its first quarter 2026 report, MTN said it is still onboarding approved partners and expects full restoration once the process is completed.

The company now treats the service as operationally important but not critical to overall performance.

Bosun Tijani, the minister of Communications, Innovation and Digital Economy, stated these in his LinkedIn post on ‘telecom service quality’, in which the Federal Government acknowledged that Nigeria’s connectivity challenges were largely structural, driven by years of underinvestment in digital infrastructure and operational constraints affecting telecom operators.

Recall that the Nigerian Communications Commission (NCC), in March 2026, directed mobile network operators to compensate subscribers who experience poor network quality, marking a major shift towards consumer protection in the country’s telecommunications sector.

The Commission stated that subscribers should not bear the burden of service failures where operators fall short of prescribed Quality of Service (QoS) standards.

Under the new directive, telecom operators will be required to provide compensation directly to affected users for breaches of key performance indicators (KPIs).

Now, the Minister even said the government is tackling challenges faced by operators through both long-term infrastructure investments and immediate sector stabilisation reforms.

Tijani reiterated that the government has secured funding led by the World Bank and established a special purpose vehicle under Project BRIDGE to deliver nationwide open-access fibre infrastructure.

He also revealed that fibre deployment, alongside new telecom tower rollouts under the Nigerian Universal Communication Access Project (NUCAP), would commence before the end of the year, while satellite capabilities are also being expanded.

“These investments will address the foundational gaps in our digital infrastructure over the next two to five years and permanently transform connectivity across Nigeria,” the statement noted.

The Minister explained that the government’s target is to ensure that small businesses and households can access reliable high-speed fibre internet services instead of depending solely on unstable mobile connections and dongles.

On sector reforms, the government said it had taken difficult decisions aimed at restoring sustainability in the telecommunications industry.

These include tariff adjustments, recognition of telecom infrastructure as Critical National Infrastructure, tax harmonisation efforts, and broader macroeconomic reforms.

According to the statement, telecom operators are now operating in a more stable, transparent, and market-driven environment, with many returning to profitability.

Tijani stressed that operators including MTN Nigeria, Airtel Nigeria, Globacom and T2 now have both the capacity and resources to resolve persistent network issues and improve customer experience.

The Minister also reaffirmed the regulatory independence of the Nigerian Communications Commission, stating that the Commission has been fully empowered to monitor network performance, enforce service standards, and ensure compliance across the telecom industry.

He said the government would continue to rely on periodic reports from the NCC as well as feedback from Nigerians, including complaints shared across public platforms, to assess operators’ performance.

“Going forward, we expect to see clear and measurable improvements in call quality, data performance, and coverage,” the Minister stated.

He added that operators delivering quality service would be recognised, while those failing to meet expectations should expect regulatory sanctions from the Commission.

The statement comes amid growing consumer frustration over poor network quality, dropped calls, slow internet speeds, and inconsistent data services despite recent increases in telecom tariffs.

The data shows that all four major service providers posted growth within the one-month period, signaling sustained demand for internet services across the country.

Market leader MTN Nigeria maintained its dominance, growing its subscriber base from 82.21 million in February to 82.53 million in March. Airtel Nigeria also recorded an increase, rising from 54.07 million to 54.22 million subscribers.

In the same vein, Globacom expanded its user base from 15.39 million to 15.56 million within the review period.

Meanwhile, 9mobile, now operating under the T2 brand, posted a notable uptick, growing from 805,605 subscribers in February to 847,225 in March.

Overall, the industry added approximately 670,000 new internet users in March, reinforcing the steady growth trajectory of Nigeria’s digital ecosystem.

Analysts say the incremental rise reflects ongoing investments in network expansion, improved service delivery, and increasing reliance on digital platforms for communication, commerce, and entertainment.

The continued growth underscores the critical role of the telecom sector in supporting Nigeria’s digital economy ambitions, even as operators navigate infrastructure and regulatory challenges.

As the world observes the 2026 International Workers’ Day, Globacom acknowledged the indispensable role of labour as the unseen engine that keeps the machinery of national advancement in measured, purposeful motion.

Glo, in a statement issued in Lagos on Thursday, appreciated the role of labour in oiling Nigeria’s wheel of development and also affirmed their importance in the progress of the country.

The company urged employees across both public and private sectors to remain resolute in their pursuit of excellence, emphasizing that the collective discipline of the workforce is central to realizing Nigeria’s aspirations for sustainable growth and prosperity.

“We encourage all workers not to relent in their noble task of advancing the nation through conscientious service and professional dedication,” Glo affirmed in the statement.

The International Workers’ Day, commemorated annually on 1 May, celebrates the dignity of labour and the enduring significance of workers in shaping the fortunes of societies across the world.

Techeconomy Insight show the ranking is based on user-generated quality measurements, including download and upload speeds, latency and video streaming performance, from real devices across Nigeria.

When the 2025 edition was published, the report only included operators with a sufficient share of test data, focusing on networks that represent the majority of internet users nationwide.

According to the methodology described in coverage of the barometer:

nPerf excludes operators whose user test share falls below a minimum threshold, typically around 5% of total test traffic.

At the time of the report, MTN, Airtel and Globacom accounted for the overwhelming share of mobile internet subscriptions and testing data used to generate the performance ranking.

In contrast, Nigeria’s fourth operator, T2 Mobile, had a very small share of mobile internet subscriptions, reported at around 2.1 million active internet connections (~1.7–2.1 % market share) compared with tens of millions on MTN, Airtel and Glo.

Because this share was below the inclusion cut-off, nPerf did not have enough test data from 9mobile users to produce statistically meaningful performance metrics, and thus omitted it from the operator rankings.

Why T2 Mobile’s Test Share is So Low

Several factors help explain why T2’s test data was insufficient for inclusion:

Dramatic Subscriber Decline

T2 Mobile has suffered consistent subscriber losses over recent years, with tens of thousands porting out monthly as customers migrate to networks with better coverage and service quality.

Small Market Share

By late 2024–early 2025, T2 Mobile’s market share had fallen to under 2 % of Nigeria’s mobile subscriber base, far below the threshold held by MTN, Airtel and Globacom.

Service Quality Issues

Independent reports and user complaints have highlighted network disruptions and inconsistent service quality on T2 Mobile, which can reduce both data usage and the number of users conducting speed tests via analysis apps like nPerf.

Rebranding and Transition

T2 Mobile’s ongoing transformation, including its rebrand to T2 Mobile and strategic partnerships such as national roaming with MTN, reflects attempts to stabilise coverage and recover relevance, but at the time of the nPerf dataset these changes had not yet translated into a larger base of active internet users.

What This Means for the Market

T2 Mobile’s absence from the barometer should not be interpreted as a technical exclusion alone, it reflects deeper competitive dynamics in the Nigerian telecoms market:

The dominance of MTN, Airtel and Globacom in terms of network quality and subscriber base drives the bulk of measurable user internet performance.

Smaller operators struggle to generate the critical mass of user data needed for inclusion in independent performance studies.

Investors and industry watchers can view such reports as market share and user experience indicators, in addition to pure network performance rankings.

Simply put,

T2 was not featured because it simply did not generate enough user-based internet tests to meet nPerf’s reporting criteria.

The background of this story >>> here.

But then, here we are. The sector’s contribution to the economy is so massive that ignoring it would be like pretending petrol isn’t essential to your car just because the tank is full.

It grew at a real rate of 5.78% in Q3 2025 and accounted for roughly 9.1% of GDP, proving that even in a country notorious for regulatory tangles and infrastructural challenges, telecoms are the backbone of modern Nigeria.

But don’t be deceived by these figures, there’s still a world of congestion, fibre cuts, high expenses, and millions of frustrated subscribers tapping the screen for just one uninterrupted call.

Subscriber Growth and Broadband Penetration: Two Extremes

Active mobile subscriptions hit ~169.3 million in January, growing steadily to 175 million by December, nudging teledensity past 80%, the highest since early 2024. 

We could call this progress since Nigerians are connecting, surfing, streaming, and transacting digitally more than ever. Broadband adoption, too, edged towards 50%, with nearly 49.9% penetration by December 2025, inching closer to the National Broadband Plan’s 70% target.

However, numbers can be deceiving. While urban dwellers bask in fibre-optic speeds and 4G coverage, rural users are fighting with patchy signals and pricey data, nudging us that half the population is still a click away from the digital economy.

Investment, Tariffs, and Infrastructure

Telecom operators collectively poured ~₦824.7 billion into network expansion in H1 2025 alone. Add $1 billion in projected infrastructure investment and the government’s approval of 7,000 new towers, and it looks like Nigeria’s networks are finally meeting up with demand.

Tariff reforms, including a 50 % headroom on pricing, spurred roughly $2 billion in equipment imports, showing serious investor assurance. 

Still, operators battled record operational costs of ~₦5.85 trillion, thanks to energy expenses, multiple taxes, and the notorious Right of Way fees. Growth may be visible on the surface, but the price of keeping the lights, and signals, on is still a big issue.

Technology Deployment: 4G Dominates, 5G Stutters

4G remained king, covering more ground and enabling surges in data consumption. 5G, on the other hand, limped along at ~3.4 % market share, limited by device affordability and limited rollout. 

It’s a classic story where infrastructure exists, purpose exists, but the average Nigerian smartphone wallet does not.

The pledge of next-gen connectivity is there, but the reality is uneven adoption. Even as data usage peaked at 1.15 million terabytes in August, a noteworthy portion of the population is left waiting for the high-speed revolution.

Operator Performance: Leaders, Survivors, and Stragglers

MTN Nigeria retained its crown with ~90.33 million subscribers (~52 % market share). Data revenue surged 69.2 %, while voice grew 40.3 %, enabling MTN to swing from an operating loss in 2024 to a profit in H1 2025. 

The operator also struck a national roaming and spectrum sharing agreement with 9mobile to ease coverage gaps.

Airtel Nigeria was the second-largest operator, hovering around ~58.47 million subscribers (~34 % market share). Its mobile money platform boosted digital revenue, while strategic tariff adjustments helped maintain steady growth.

Globacom recovered modestly to ~21.39 million subscribers (~12 %), but growth lags behind MTN and Airtel, reflecting lingering regulatory and competitive challenges.

9mobile, the smallest operator in terms of numbers, barely moved the needle at ~3.11 million subscribers (~1.8 %). Its mid-year infrastructure-sharing deal with MTN produced minimal subscriber growth, stressing the uphill battle against market authority and service quality issues.

The Dark Side of 2025: Costs, Complaints, and Inequalities

Despite subscriber growth, users complain of slow internet, frequent signal drops, and service congestion. 

Inflation and naira depreciation pushed tariffs higher, leaving low-income households increasingly excluded. Even with near-50% broadband penetration, rural areas lag badly, sustaining a stubborn digital divide.

Infrastructure vandalism and fibre cuts added to the challenge, while regulatory stress and multiple levies, up to 18-20 taxes per service, kept operators constantly on edge. 

Add delayed privatisation of NATCOM and stalled 5G expansion, and it’s apparent that 2025 was a high-wire balancing act, with massive growth shadowed by operational and structural challenges.

Data Usage and Digital Consumption

Data consumption drove Nigeria’s telecom sector growth in 2025. GSM internet subscribers reached 140.36 million, and monthly traffic peaked at 1.15 million terabytes. 

These trends show a high dependency of Nigeria’s population on mobile internet for work, entertainment, education, and finance. It’s a digital sector expanding speedily, even if unevenly.

Policy and Regulatory Space

The government removed a 5% telecom tax mid-year, though analysts warned it wouldn’t automatically lower prices for consumers. 

NCC’s robust monitoring and reporting framework ensured operators stayed accountable, but the environment remained heavy with compliance requirements. 

Regulatory complexity continues to shape strategic decisions, especially for operators outside the top two.

2025 in Summary: Progress with Strings Attached

• The Good: Subscriber numbers hit record highs, broadband approached 50%, GDP contribution remained strong, and 4G/5G coverage expanded steadily.
• The Bad: High operational expenses, affordability limitations, service quality issues, uneven rural coverage, and slow 5G adoption.
• Operator Reality: MTN tops, Airtel holds steady, Globacom recovers slowly, 9mobile struggles.

Nigeria’s telecom sector in 2025 is a study in contrasts, incredible growth and investment, paired with structural and operational challenges. 

If the past year teaches us anything, it’s that subscriber numbers and GDP contribution are not the entire measure of success. Can expansion be turned into reliable, affordable, and inclusive service? So that the mobile revolution benefits not just the urban elite, but the entire nation.

In a notice to subscribers, the company acknowledged the interruption, which reportedly began in the early hours of Tuesday, and expressed regret for the inconvenience caused.

Glo said its technical teams have been deployed to restore full connectivity as a matter of urgency.

While Glo did not specify a root cause in the letter shared with customers, similar recent outages have been attributed to fibre-optic cable cuts and transmission failures affecting key routes across the network.

The disruption affected millions of users relying on Glo for data access and digital services, temporarily impacting mobile browsing, streaming, voice-over-data calls, and other internet-based communications across several states.

Glo reassured customers that engineers remain on standby until services stabilize and thanked subscribers for their patience and continued trust in the network.

The measures, which have been in effect since the beginning of this month, are a component of the company’s plan to create a communications network that is future-proof and equipped to assist the nation’s digital development.

According to the company, the boosting of its capacity has greatly improved Glo‘s broadband performance across the country. Now, the network can process larger amounts of data at high speeds.

The enlarged spectrum makes it possible for continuous video streaming, faster downloads, better upload capabilities, and clearer voice communications.

Globacom said that more physical infrastructure is being deployed in addition to this upgraded spectrum capacity, with hundreds of new sites under construction in various locations across the country, Thousands of LTE sites that were established this year are also being strengthened.

In order to increase broadband penetration and improve indoor and outdoor connectivity in cities, towns, and rural communities across the nation, thousands more sites are planned for roll-out over the course of the next 12 months.

A company official disclosed that:

“These new network resources are not isolated improvements; they represent a nationwide transformation. Nigerians will now experience stronger coverage, higher speeds and consistent service quality everywhere they live, work or travel.”

Globacom further announced a strengthened fibre backbone across critical national routes to support the expanded network capacity.

This fibre enhancement is supported by upgrades to backhaul systems, including advanced microwave technology and core network optimization. According to the company, these improvements will help eliminate congestion nationwide, resulting in more stable browsing, enhanced voice clarity and smoother digital experiences for millions of users.

Alongside its technical expansion, Glo is deepening its commitment to sustainability with the rollout of hybrid battery power systems across numerous sites. The greener model reduces dependence on diesel, while also improving network uptime and cost efficiency.

Reaffirming its customer-focused direction, another senior official of the company stated:

“Our promise is straightforward: world-class connectivity at pocket-friendly prices. Every Nigerian should have access to fast, reliable and affordable communication, and our network upgrade ensures exactly that.”

Globacom emphasized that customers will continue to enjoy affordable data and voice tariffs, loyalty rewards, special youth and SME packages, as well as exclusive entertainment offerings on GloTV.

The company encouraged subscribers and potential customers to take advantage of the enhanced service capabilities, noting that the upgraded network will empower education, business operations, entertainment, e-commerce and digital innovation nationwide.

With stronger spectrum capacity, broader coverage, faster speeds and nationwide congestion resolution, Glo affirmed that the new improvements mark the beginning of a more advanced digital experience for Nigeria.

The way brands are spoken about online and in print increasingly determines not just how they are seen, but how they survive.

A new study by P+ Measurement Services, Nigeria’s leading independent media intelligence consultancy, has revealed the shifting tides of corporate sentiment across three of the country’s most influential sectors; banking, insurance, and telecommunications, during the third quarter of 2025.

Drawing from over 1.3 million online publications and more than 2,100 print editions, the Q3 2025 Sentiment (Reputation Economy) Report dissects how tone, visibility, and perception shaped brand equity between July and September 2025.

What it found is a portrait of Nigerian business at a crossroads, where innovation and credibility now matter just as much as profit and market share.

Banking: Innovation and Impact Drive Sentiment, but Trust Remains Fragile

If reputation were a balance sheet, Nigeria’s commercial banks would be reporting mixed figures this quarter.

The sector led in positive sentiment, driven by innovation, strong governance, and bold social impact initiatives.

Stanbic IBTC Bank came out ahead, commanding 26% of positive visibility, buoyed by its ₦800 million loan facility from the China Development Bank and recognition as West Africa’s Best Trade Finance Bank, two milestones that bolstered investor and public confidence.

Zenith Bank followed closely with 23%, riding on its 35th anniversary celebrations, a EuroMoney Award for Excellence, and consistent media coverage of its corporate stability.

Fidelity Bank’s 19% was anchored in CSR, from solar-powered school bags for pupils to food relief projects that aligned community impact with profitability.

Meanwhile, FirstBank (17%) drew goodwill for its digital inclusion campaigns, and FCMB (15%) made headlines for empowering women entrepreneurs and promoting sustainable finance.

But reputational risk also ran high.

UBA topped the negative sentiment chart (36%), following reports of fire incidents, regulatory scrutiny, and operational disruptions.

Zenith Bank (21%) faced customer service complaints and system downtimes, while Union Bank (18%) and Sterling Bank (16%) struggled with ownership transition narratives and digital glitches. Ecobank trailed with 9% negative coverage tied to compliance concerns.

“The Nigerian banking story in 2025 is one of duality, strong innovation on one side, and fragile customer trust on the other,” noted analysts at P+ Measurement Services.

Insurance: Visibility, Advocacy, and Investor Sentiment Collide

For the insurance industry, reputation was a high-stakes balancing act.

AXA Mansard Insurance dominated the conversation with 37% positive sentiment, thanks to its gender advocacy campaign engaging over 900 employees and its award as Insurance Company of the Year.

Leadway Assurance (29%) strengthened its profile through climate-resilient partnershipswith Ecobank and state governments.

AIICO Insurance (14%) maintained relevance through annuity and sustainability programmes, while Stanbic IBTC Insurance (11%) built trust among retirees with post-retirement engagement forums.

SanlamAllianz (9%) leveraged youth-focused storytelling and essay competitions to deepen brand connection.

However, volatility struck hard. AXA Mansard, despite its strong visibility, carried 69% of all negative sentiment, tied to half-year profit declines and investor jitters that rippled across the Nigerian Exchange (NGX).

AIICO Insurance (31%) followed, also facing sell-offs and market caution.

In contrast, Leadway, Stanbic IBTC, and SanlamAllianz maintained zero negative sentiment, signaling a blend of sound communication strategy and robust governance.

“Insurance firms are realizing that visibility without consistency can erode investor confidence,” said the report. “Reputation must be actively managed, not just earned.”

Telecoms: Innovation Wins Eyeballs, but Service Reliability Tests Loyalty

In telecoms, it was a tale of high innovation and higher expectations.

MTN Nigeria led with 47% positive sentiment, powered by a $120 million data centre launch and an entertainment partnership with Ultima Studios for The Next Afrobeats Star, positioning the telco as both a digital enabler and cultural catalyst.

Globacom (24%) followed, celebrating 22 years of service and unveiling a device protection plan that boosted customer retention.

T2 (formerly 9mobile) gained 16%, thanks to a bold rebranding drive, while Airtel Nigeria (13%) earned steady praise for its 5G rollout and broadband expansion projects.

Yet, behind the innovation came turbulence. MTN Nigeria, despite its dominance, also accounted for 68% of negative sentiment, stemming from regulatory penalties, unsolicited caller tune controversies, and nationwide fibre cuts.

T2 (9mobile) faced 16% negative coverage for persistent network issues, and Globacom (14%) battled subscriber loss reports and legal disputes.

Only Airtel Nigeria recorded minimal backlash (2%), cementing its image as the sector’s most stable operator.

The assessment, conducted on August 27, 2025, forms part of Enextgen’s National Independent Wireless Broadband Quality Reporting (NIWBQR) initiative, which evaluates 4G LTE and 5G network performance nationwide.

The tests were carried out along key routes in Abuja using Enextgen’s proprietary EMETRICS platform, combining field data from its Enextlog app with post-processing on AWS Cloud.

MTN Dominates Key Data Performance Indicators

According to the report, MTN consistently outperformed competitors across all major Key Performance Indicators (KPIs), including throughput, latency, and internet access success rate.

Enextgen noted that MTN’s 5G network achieved an average packet latency of 79 milliseconds and an internet access success rate of 99.79%, the best among all tested networks.

In contrast, 9Mobile’s network experienced access issues during parts of the test, with connectivity dropping around 11:40 a.m., which significantly affected its overall performance metrics.

Voice Quality: MTN and 9Mobile Ahead

Voice call testing, covering 1,000 calls per operator, revealed that MTN and 9Mobile achieved the highest call setup success rates (CSSR) and lowest drop rates, while Airtel recorded the highest blocked call rate.

The report also highlighted that Globacom still relies on Circuit Switched Fallback (CSFB) for voice calls, an older technology that switches users from 4G to 2G or 3G for calls, often causing slower call setup and interrupted data sessions.

MTN, Airtel, and 9Mobile, however, use Voice over LTE (VoLTE), which delivers faster call connections and higher call quality.

Technical Evaluation and Broader Significance

The report’s measurements focused on signal quality parameters such as Reference Signal Received Power (RSRP), Signal-to-Interference-plus-Noise Ratio (SINR), and Reference Signal Received Quality (RSRQ).

In these radio-frequency (RF) categories, MTN’s 5G network achieved the strongest results, with average RSRP at -86 dBm, RSRQ at -11 dB, and SINR of 12 dB, signaling a robust and well-optimized deployment.

Enextgen emphasized that such performance data helps operators identify coverage gaps, improve customer experience, and reduce reliance on foreign consultants for network optimization, a challenge that often delays fixes and raises operating costs for Nigerian telecoms.

“Our platform enables local operators to diagnose and address quality issues using indigenous expertise rather than waiting for expensive foreign interventions,” according to the report endorsed by Engr. Aderemi Adeyeye, the President/CEO of Enex Inc.

Enextgen and NIWBQR

Founded in 2016, Enextgen Wireless Limited specializes in mobile broadband quality monitoring and network benchmarking. Its NIWBQR program provides independent public reporting on mobile network quality across Nigeria, focusing on 4G LTE and emerging 5G networks.

Results and live dashboards from the study are publicly available here.

Conclusion

The Abuja benchmarking confirms MTN’s dominance in both 4G and 5G broadband quality, as well as its leadership in voice service reliability.

While Airtel and Glo showed moderate performance, 9Mobile’s connectivity lapses underscored the importance of consistent network maintenance and monitoring.

With 5G adoption expanding and competition intensifying, Enextgen’s independent evaluations provide a data-driven benchmark for improving mobile broadband quality, a crucial factor for Nigeria’s digital economy.