Speaking at the just concluded Payments Forum Nigeria (PAFON 2.0), Uche Uzoebo (Mrs.), MD/CEO, SANEF Limited, noted that as technology evolves rapidly within the financial ecosystem, Financial Inclusion must continue to be at the center of the nation’s progress.

According to her, agent banking has been a game-changer in expanding financial inclusion across Nigeria. “By deploying agents in underserved areas, we have brought financial services and banking products such as account opening, cash in, cash out, bill payment, transfers and other services closer to the unbanked and underserved.”

With the Agent Banking model, SANEF has bridged critical gaps by reducing the need for long queues in physical bank branches, allowing individuals in the hinterland areas to access banking services without traveling long distances. Additionally, agents often communicate in local languages, making transactions easier for those with limited literacy, while reducing reliance on complex documentation. This has remained a critical and important elixir in Financial Inclusion.

She however noted that AI presents a huge opportunity to align with global trends in pushing financial inclusion further and faster.

“It is no gainsaying that, Artificial Intelligence (A.I.) is transforming the financial services industry at an unprecedented pace, reshaping how businesses interact with customers, manage risks, and expand financial inclusion. It has become the invisible engine driving the modernization of financial products and services. It is no longer a futuristic concept; it is at work right now all over the world, powering mobile banking apps, automating customer service, detecting fraud and enabling instant lending decisions.

In Nigeria, where millions remain unbanked and underbanked, Artificial Intelligence presents a game-changing opportunity to bridge financial gaps, enhance accessibility, and improve the overall efficiency of the financial ecosystem.”

She disclosed that the application of AI in the system will among other things, help to:

• Minimize KYC Roadblocks
• Detect Fraud and Flag Suspicious activities in real-time thus enhancing greater trust in digital payments and solutions
• Personalize and Tailor Financial products and services according to customers’ specific needs, amongst other key benefits and advantages.

While highlighting the benefits of AI in the ecosystem at PAFON 2.0, Mrs. Uzoebo noted that stakeholders must work towards guaranteeing that our Artificial Intelligence systems respect individual privacy, maintain equitable standards for all, remain transparent in their operations, and elicit trust.

“The use of Artificial Intelligence in payment solutions and within the broader financial inclusion industry must comply with existing regulatory frameworks such as; Central Bank of Nigeria’s (CBN) Consumer Protection Framework; Nigeria Data Protection Act (NDPA) and National Information Technology Development Agency’s Data Protection Regulation (NDPR),” she cautioned.

SANEF, whose mission is to deepen financial inclusion through partnerships and collaborations, is an initiative of the Central Bank of Nigeria (CBN), supported by the Deposit Money Banks (DMBs), Nigeria Inter-Bank Settlement Systems (NIBSS) and Licensed Super-Agents, and was incorporated in 2019.

SANEF serves as an enabler in the Financial Inclusion ecosystem in Nigeria, collaborating with various Stakeholders to expand the frontiers of Financial Inclusion which includes Agent Expansion, Financial Literacy, Public Enlightenment, Policy Advocacy and Technological Solutions for Products and Services to increase Agent Business viability and Agent Network sustainability.

This is the viewpoint of stakeholders that gathered for the second edition of Payment Forum Nigeria (PAFON 2.0) held recently in Lagos.

Delivering a keynote address on the theme, “Bridging the Customer Experience Gap for Financial Inclusion Using AI”, Ebehijie Momoh (Mrs.), the managing director and chief executive officer of AfriGoPay Financial Services Limited, said that with 64% of Nigerian adults being financial included the country has made immense progress in that regards.

She said that between 2012 till date, the country has recorded robust regulatory reforms, especially the launch of the Bank Verification Number (BVN) in 2014 making it easier to identify and track customers across different banks.

“This initiative enhanced the credibility of the financial sector and increased confidence in formal banking systems.

The growth in adoption of smartphones has also helped the financial sector to leapfrog financial inclusion. Nigeria has 142.16 mobile internet subscriptions with an average consumption of ~7.04GB / month as of January 2025. If you juxtapose it to the 15.9% decline in shipments of feature phones to 18.8 million units in Africa as at Q1 2024, you will understand that the uptake in smartphones has helped us a great deal.

Mrs. Momoh who spoke through Mr. Munachi Duru, the head of Innovation and Strategic Partnership at AfriGoPay, said the adoption of artificial intelligence banking gave birth to solutions like smile identity, a leading KYC verification provider launches facial recognition capabilities in Nigeria as neobanks and commercial banks are deploying AI-based KYC verification tools, enabling cheaper and efficient customer acquisition and servicing.

In her goodwill message, Mrs. Uche Uzoebo, MD/CEO, Shared Agent Network Expansion Facilities Limited (SANEF) Limited said that with progress made in accelerating financial inclusion to unbanked and underbanked communities in Nigeria, SANEF has leveraged Artificial Intelligence (AI) as the next step to advancement in financial services in the country.

She noted that as technology evolves rapidly within the financial ecosystem, Financial Inclusion must continue to be at the center of the nation’s progress.

According to her, agent banking has been a game-changer in expanding financial inclusion across Nigeria.

“By deploying agents in underserved areas, we have brought financial services and banking products such as account opening, cash in, cash out, bill payment, transfers and other services closer to the unbanked and underserved,” she said.

Speaking during a panel session, Mr. Ibirogba Oluwagunwa, chairman, Lagos State Chapter of the Association of Mobile Money & Bank Agents in Nigeria (AMMBAN), spoke of lack of collaboration and slow institutional drive towards AI as key barriers hindering digital inclusion.

He harped on the need for information sharing among fintech operators, and improved free flow of information to consumers. “The human barrier angle needs to be addressed. Fintechs need to be pushed to move forward, AI cannot operate itself.”

In his contribution at PAFON 2.0, Mr. Chika Nwosu, managing director of PalmPay, reiterated the need to reach the consumers with simple format communication and education style.

He said operators should create awareness and design consumer​-centric approach in developing any products. This will not only draw the consumers towards the product, but also generate trust and ease the use of such products.

Focusing on the use of AI to ensure reach, inclusion and security, Azure Application and AI Specialist at Microsoft UK, Olusoji Solomon Adeyemo, spoke on the need for AI and Blockchain in the bid to extend services to rural communities and the unbanked.

According to him, “AI, Blockchain and CBDs are shaping the future of payment, and there is a serious need for education. We need to align with global trends in new tech adoption.”

While noting that AI can ensure reach, Adeyomo said blockchain will also create digital identity that is exclusive and will promote digital financial inclusion.

In her position, Oluwabunmi Ogunyemi, the customer support lead at Moniepoint MFB, proffered physical and digital meet with customers, even in rural areas, as a viable means of inclusivity.

Also speaking, Olusegun Afolabi, co-founder of Face Technologies UK Ltd., called for improved collaborations among stakeholders in the financial sector.

According to him, the fintech companies must also embrace effective identification solutions, focusing on biometrics and card technologies to ensure topnotch security for users.

Earlier in his opening remarks, Mr. Peter Oluka, co-Convener of the Forum, noted that the financial inclusion journey in the country has come to a crucial juncture where over 30 million adults are still financially excluded, many of whom reside in rural areas or belong to vulnerable demographics.

He noted that despite 12% growth in access to formal financial services between 2020 and 2023, as recorded by the EFInA Access to Financial Services Survey 2023, challenges still exist that hinders the unlocking of the potentials of digital payments to drive inclusive growth in Nigeria.

He further posited: “As digital infrastructure grows and fintech innovation accelerates, we must channel these advancements toward building a more inclusive, secure, and trusted financial ecosystem.

This is not just about transactions — it’s about empowerment, opportunity, and economic participation for all.

Nodding in agreement, Mr. Chike Onwuegbuchi, co-Convener, PAFON, reiterated the need for all stakeholders in the financial payment industry, including regulators, to participate in forums as PAFON, to map out, growth strategies with consumers and other strata of the ecosystem.

He promised to invite security stakeholders, such as the EFCC and others in subsequent editions of the event. This will help give insight into security concerns in deployment of products and services in rural and unbanked communities.

Payments Forum Nigeria (PAFON) is a platform dedicated to shaping the future of digital payments and financial services in our country.

The Federal Government recently hailed the contributions and remarkable achievements of Africa’s fastest-growing financial institution, Moniepoint Inc in the financial technology sector, its commitment to advancing financial inclusion, and its ongoing collaborations with law enforcement agencies to combat financial fraud.

Mr. Babatunde Olofin, the managing director, Moniepoint Microfinance Bank, has been announced among industry leaders to speak at the Payments Forum Nigeria (PAFON).

The Forum scheduled to hold on Thursday, April 10, 2025 at the Function Room 1, Oriental Hotel, Lekki Road, Lagos, has as the theme: “Bridging the Customer Experience Gap for Financial Inclusion Using AI”.

Babatunde Olofin is a digital innovator, entrepreneur and experienced banker; with two decades experience in digital financial product management within the telecoms, banking and fintech space.

Under his leadership, Moniepoint MFB is focused on providing comprehensive banking services that support the financial well-being of individuals and businesses across Nigeria.

Tunde is a well sought after conference speaker for the clarity and depth of thought he brings to issues around the transformation of Nigeria’s digital banking landscape.

He will join other speakers, namely, Ebehijie Momoh (Mrs), managing director and chief executive officer, AfriGoPay Financial Services Ltd., Uche Uzoebo (Mrs), managing director and chief executive officer, Shared Agent Network Expansion Facilities (SANEF) Limited and Mrs. Chika Nwosu, managing director and chief executive officer of PalmPay (Nigeria). and Fasasi Atanda, national president of the Association of Mobile Money and Bank Agents in Nigeria (AMMBAN).

Others include, Happiness Obioha, CEO, Tizel Cybersecurity, Olusoji Solomon Adeyemo, Azure Application and AI Specialist, Microsoft UK., Ibirogba Oluwagunwa, chairman, Lagos State Chapter, Association of Mobile Money and Bank Agents in Nigeria (AMMBAN), Olusegun Gabriel Afolabi, co-founder & chief innovations architect, Face Technologies UK Ltd., and Chukwuemeka Enoch Mbaebie, the convener, Lagos Blockchain Week.

Chidera Amuta, Marketing Manager, Vendorcredit, is the event host.

Featuring keynote presentation, fireside chat, panel discussion, networking opportunities, PAFON 2.0 is scheduled to hold on this week – Thursday, April 10, 2025 at the Function Room 1, Oriental Hotel, Lekki Road, Lagos from 9am-12(noon).

The event themed: “Bridging the Customer Experience Gap for Financial Inclusion Using AI”, aims at enabling knowledge sharing on key industry insights, issues, amongst key stakeholders, with the objective of ensuring a collaborative and proactive approach to push for policies that enable growth, tackling/mitigating fraud and limiting occurrences and losses in the payment industry.

Keynote:

Ebehijie Momoh (Mrs), managing director and chief executive officer, AfriGoPay Financial Services Ltd, will deliver the keynote address.

Special Guests:

Uche Uzoebo (Mrs), managing director and chief executive officer, Shared Agent Network Expansion Facilities (SANEF) Limited and Mrs. Chika Nwosu, managing director and chief executive officer of PalmPay (Nigeria), are the special guest of honour.

PAFON 2.0 Special Appearances: Olusoji Solomon Adeyemo, Azure Application and AI Specialist, Microsoft UK., Ibirogba Oluwagunwa, chairman, Lagos State Chapter, Association of Mobile Money and Bank Agents in Nigeria (AMMBAN), and Olusegun Gabriel Afolabi, co-founder & chief innovations architect, Face Technologies UK Ltd., will make special appearances at the event.

There will be a fireside chat featuring, Chukwuemeka Enoch Mbaebie, the convener, Lagos Blockchain Week, amongst other speakers, with Chidera Amuta, Marketing Manager, Vendorcredit, as the host.

According to Mr. Chike Onwuegbuchi, co-convener of Payments Forum Nigeria, “this year’s theme, ‘Bridging the Customer Experience Gap for Financial Inclusion Using AI’, underscores the urgent need to safeguard digital transactions against emerging threats while ensuring seamless financial inclusion and innovation”.

Industry players such as Bankers, Fintech startups, mobile money operators, blockchain experts, Cybersecurity, etc., are among the expected attendees.

PAFON 2.0 participation is free, but pre-registration can be done here.

PAFON 2.0 will be held on Thursday, April 10, 2025 at the Function Room 1, Oriental Hotel, Lekki Road, Lagos by 9am (WAT).

Register here to attend: https://shorturl.at/IPOjA

The keynote speaker alongside the special guest, Uche Uzoebo, the MD/CEO of SANEF, and others lined-up for the Forum, will focus on the theme: “Bridging the Customer Experience Gap for Financial Inclusion Using AI”, which underscores the urgent need to safeguard digital transactions against emerging threats while ensuring seamless financial inclusion and innovation.

Mrs Momoh is leading AfriGO vision to deliver a seamless, secure and efficient payment card scheme which facilitate faster transactions, reduce card operating costs to enhance the overall user experience for stakeholders, partners, and cardholders.

With over 30 years of progressive leadership experience in the Nigerian financial and payment industry, she has a distinguished career marked by strategic vision and a commitment to delivering exceptional results.

She has consistently demonstrated her ability to drive large-scale operations, enhance profit and loss growth, and lead high-performance teams.

Also, Mrs. Uche Uzoebo is a passionate and renowned expert in financial inclusion, digital transformation, inclusive finance and women empowerment in Nigeria.

Under her leadership, SANEF Limited is committed to achieving excellence, greater growth, development and expansion to stakeholders in the ecosystem.

Speaking ahead of PAFON 2.0, Mr. Chike Onwuegbuchi, the co-convener, said that PAFON 2.0 is open to payment service providers, fintech firms, banks, regulatory bodies, cybersecurity experts, and all stakeholders invested in the future of digital transactions in Nigeria.

Attendance

Register to Attend: https://shorturl.at/IPOjA 

PAFON 2.0, scheduled to take place on April 10, 2025 at the Function Room 1, Oriental Hotel, Lagos, builds on the success of its inaugural edition, solidifying its position as Nigeria’s premier platform for thought leadership in payments innovation.

This year’s theme, “Bridging the Customer Experience Gap for Financial Inclusion Using AI”, underscores the urgent need to safeguard digital transactions against emerging threats while ensuring seamless financial inclusion and innovation.

EBEHIJIE J. MOMOH, the chief executive officer, AfriGOPay Financial Services Limited, has been scheduled to present the keynote.

Other Speakers | participants are drawn the Central Bank of Nigeria (CBN); e-Banking Heads; Chief Compliance Officers of banks in Nigeria; Chief Internal Auditors of banks in Nigeria; Office of The National Security Adviser; Switching companies; the Economic and Financial Crimes Commission; Licensed Mobile Payment Operators; Electronic Payments Providers; Information Security Experts; Consumer Protection; Financial Policy and Regulation; Information Technology; Legal Services; Banking Supervision; Corporate Communication; Shared Services Office; Blockchain Security Experts, etc.

Key highlights of PAFON 2.0 include:

• Expert-led panel discussions on AI-driven fraud detection, secure authentication, and regulatory strategies for digital payments
• Fireside chats with top executives from the banking, fintech, and regulatory sectors
• Showcase of cutting-edge payment security solutions leveraging AI, blockchain, and biometrics
• Networking opportunities with industry pioneers shaping the future of Nigeria’s payment ecosystem

Speaking on the upcoming event, Mr. Chike Onwuegbuchi, co-convener of PAFON, stated:

“As Nigeria accelerates its transition to a digital economy, ensuring trust and security in payments has never been more critical. PAFON 2.0 will serve as a pivotal platform to address these challenges and unlock opportunities for a more resilient and inclusive financial system.”

PAFON 2.0 is open to payment service providers, fintech firms, banks, regulatory bodies, cybersecurity experts, and all stakeholders invested in the future of digital transactions in Nigeria.

Attendance

Register to Attend: https://shorturl.at/IPOjA