quality of service (QoS) – Tech | Business | Economy https://techeconomy.ng Tech | Business | Economy Mon, 29 Dec 2025 19:00:48 +0000 en-GB hourly 1 https://wordpress.org/?v=7.0 https://techeconomy.ng/wp-content/uploads/2025/06/cropped-256Px-32x32.png quality of service (QoS) – Tech | Business | Economy https://techeconomy.ng 32 32 Nigeria’s Telecommunications Sector: From Resilience in 2025 to Acceleration in 2026 https://techeconomy.ng/nigerias-telecommunications-sector-from-resilience-in-2025-to-acceleration-in-2026/ https://techeconomy.ng/nigerias-telecommunications-sector-from-resilience-in-2025-to-acceleration-in-2026/#respond Mon, 29 Dec 2025 19:00:48 +0000 https://techeconomy.ng/?p=173353 Nigeria’s telecommunications sector enters 2026 from a position of renewed confidence. While 2025 was largely a year defined by resilience, consolidation, and careful capital discipline, the foundations laid during that period through the combined efforts of industry players, the regulator, and government point clearly toward acceleration, expansion, and deeper digital inclusion in the year ahead.

Telecommunications has once again proven itself to be one of Nigeria’s most resilient and strategic sectors. Even in the face of economic headwinds, it continued to underpin financial services, commerce, education, healthcare, security, and government operations.

As we look ahead, the central question is no longer whether the sector can withstand pressure, but how quickly it can scale to meet Nigeria’s growing digital ambitions.

2025: A Year of Stabilisation, Industry Resilience, and Continued Investment

The operating environment in 2025 was far from easy. Telecom operators, tower companies, fibre infrastructure providers, internet service providers, and data-centre operators all had to contend with rising energy costs, foreign exchange volatility, equipment import pressures, Right-of-Way challenges, and persistent infrastructure risks.

Yet, the most important story of 2025 is that the industry did not retreat. Instead, telecom companies across the value chain continued to:

  • Expand and densify their networks in high-demand corridors
  • Upgrade site power solutions, accelerating the transition to solar and hybrid energy systems to improve uptime and reduce diesel dependency
  • Invest in backbone, metro, and access fibre to support rising data demand
  • Optimise networks and maintain service availability despite cost pressures

According to data published by the Nigerian Communications Commission (NCC), Nigeria crossed a major milestone in 2025, with broadband penetration exceeding 50 percent.

This achievement reflects sustained growth in mobile broadband, fixed wireless access, and fibre-backed connectivity across the country.

Data consumption also reached record highs during the year, underscoring how deeply digital services have become embedded in everyday Nigerian life.

From digital payments and online commerce to streaming, remote work, and cloud services, demand for connectivity continued to rise steadily.

This progress is significant because it reinforces a fundamental truth: industry investment, not policy alone, delivered the measurable gains of 2025.

Regulatory and Policy Stewardship: Government’s Role in Market Stability and Long-Term Direction

Beyond physical infrastructure and private-sector investment, government stewardship through both regulation and policy was a critical pillar of sector performance in 2025.

On the regulatory front, the Nigerian Communications Commission played a steadying and confidence-building role throughout the year.

At a time of economic uncertainty, the Commission’s actions helped preserve stability and predictability across the industry. Key areas of focus included:

  • Maintaining transparent industry reporting and broadband performance monitoring, which allowed operators and investors to track progress and plan effectively
  • Enforcing Quality of Service (QoS) standards to protect consumers and sustain trust in telecom services
  • Encouraging infrastructure sharing and colocation, reducing duplication of assets, and easing capital strain on operators
  • Managing spectrum efficiency and refarming, ensuring that available spectrum supported rising data demand
  • Engaging operators and security agencies on the protection of telecom assets as Critical National Infrastructure

This consistency in regulatory oversight was essential in sustaining investor confidence. In capital-intensive sectors like telecommunications, regulatory certainty often determines whether long-term projects proceed or stall.

Complementing regulatory stability, policy leadership, and strategic direction were provided by the Federal Ministry of Communications, Innovation, and Digital Economy, under the leadership of the Honorable Minister ‘Bosun Tijani.

During 2025, several government-led initiatives were announced or advanced to strengthen Nigeria’s long-term digital foundations, including:

  • Project BRIDGE, the proposed 90,000-kilometre open-access national fibre backbone aimed at closing connectivity gaps, reducing infrastructure duplication, and lowering wholesale bandwidth costs
  • Expansion of digital inclusion and rural connectivity programmes, including Project 774 and initiatives supported by the Universal Service Provision Fund (USPF)
  • Scaling of digital skills development through the 3 Million Technical Talent (3MTT) programme, focused on building capacity in software development, cloud computing, cybersecurity, data, and artificial intelligence
  • Advancement of Nigeria’s National AI Strategy, positioning the country early in AI governance, ethics, and adoption across public and private sectors.

Together, these regulatory and policy interventions strengthened the long-term fundamentals of Nigeria’s digital economy. However, their effectiveness ultimately depends on sustained private-sector investment and execution, which the industry continued to provide in 2025 despite operating headwinds.

Why 2026 Is Different: From Endurance to Acceleration

If 2025 was about endurance and consolidation, 2026 must be about execution, speed, and scale.

The outlook for the telecom sector in 2026 is positive, driven by three reinforcing forces: industry-led expansion, regulatory alignment, and rising digital demand.

Industry Ambition and Planned Investment in 2026

In 2026, telecom operators and infrastructure providers are expected to intensify investment across several fronts:

  • Accelerating fibre rollout and densification using open-access and wholesale models
  • Deepening infrastructure sharing across towers, fibre, and power systems
  • Expanding last-mile broadband access through FTTH, FWA, enterprise connectivity, and neutral-host solutions
  • Increasing investment in data centres and cloud-ready infrastructure
  • Improving network resilience, redundancy, and energy efficiency

These investments are being driven by strong demand signals from fintech, digital payments, cloud services, content platforms, AI workloads, and enterprise customers.

From Policy to Infrastructure Execution

As Project BRIDGE and other backbone initiatives move closer to execution and commercialisation, Nigeria stands to unlock significant wholesale fibre capacity.

This will ease network congestion, reduce rollout costs, and enable ISPs and mobile operators to expand coverage more rapidly, particularly into underserved areas.

Policy, Protection, and the Investment Climate

For 2026 to deliver on its promise, policy execution must match policy intent.

The designation of telecom assets as Critical National Infrastructure was a landmark decision. In 2026, this must translate into visible enforcement – protecting fibre routes, towers, and network facilities through coordinated action involving regulators, security agencies, state governments, and host communities.

Equally critical is Right-of-Way harmonisation and the reduction of multiple taxation. Experience has shown that states that adopt progressive RoW policies benefit from faster rollout, lower costs, and improved service availability.

Replicating these best practices nationally remains one of the fastest ways to unlock additional private-sector investment.

ATCON’s Focus for 2026

As the Association of Telecommunication Companies of Nigeria, our priorities for 2026 are clear:

  • Champion industry-led infrastructure expansion
  • Advocate for open-access networks and fair wholesale pricing
  • Support NCC-driven regulatory consistency and QoS enforcement
  • Push for RoW harmonisation and effective infrastructure protection
  • Strengthen collaboration between industry, regulators, ministries, and security agencies
  • Amplify the voice of indigenous operators and infrastructure providers

Telecoms must continue to be treated not merely as a commercial sector, but as strategic national infrastructure essential to economic growth, innovation, and social development.

A Positive Outlook

Nigeria’s telecommunications sector has proven its resilience not in theory, but in practice.

The question for 2026 is no longer whether the industry can survive; it is how quickly it can scale.

With continued industry investment, regulatory stability, and policy execution aligned with market realities, 2026 will mark the beginning of a new phase of accelerated growth, deeper digital inclusion, and stronger digital foundations for Nigeria’s economy.

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New NCC Regulations Target Telecom Service Quality with Stricter Penalties https://techeconomy.ng/new-ncc-regulations-target-telecom-service-quality-with-stricter-penalties/ https://techeconomy.ng/new-ncc-regulations-target-telecom-service-quality-with-stricter-penalties/#comments Mon, 02 Sep 2024 10:40:29 +0000 https://techeconomy.ng/?p=141904 The Nigerian Communications Commission (NCC) has issued new regulations aimed at enhancing the quality of service (QoS) provided by telecom operators across the country. 

The recently introduced QoS Regulations 2024 outline specific standards for different network services, including 2G, 3G, and 4G, with a particular focus on areas such as Drop Call Rates, Call Setup Success Rates, and Traffic Congestion.

These regulations come with penalties for non-compliance. Telecom companies that fail to meet the prescribed standards will face a fine of N5 million for each violation, with an additional penalty of N500,000 per day until the issue is resolved. 

The NCC has mandated that operators submit monthly QoS reports, which will be reviewed alongside data collected through various means, including drive tests, consumer surveys, and data from the Commission’s Network Operating Centres (NOCs).

The new regulations are likely a response to the service quality goals recently set by Dr. Bosun Tijani, the minister of Communications, Innovation, and Digital Economy. 

Dr. Tijani’s Strategic Agenda 2023 includes several targets: achieving a 50% improvement in telecom service quality by the end of the year, boosting broadband penetration to 70% by 2025, ensuring download speeds of 25Mbps in urban areas and 10Mbps in rural areas by 2025, and extending coverage to at least 80% of the population, particularly in underserved and unserved regions, by 2026.

To meet these objectives, the NCC has shifted its strategy from a broad national approach to a more detailed, localised analysis of service quality. 

This involves gathering and scrutinising data at smaller, community levels to identify areas needing improvement, enabling the deployment of targeted solutions and regulatory actions. 

The Commission’s focus is not just on the technical aspects of service quality but also on enhancing the overall consumer experience.

These regulations point to a return to tougher enforcement by the NCC, which had previously been less active in imposing penalties despite widespread complaints about poor service quality. 

The last action by the Commission occurred in 2020, when Airtel was fined N2.3 billion for disconnecting a smaller operator without regulatory approval, a violation of QoS and enforcement process regulations. 

In 2019, the Commission imposed a total of N2.97 billion in fines on all four major GSM operators—MTN, Airtel, Glo, and 9mobile—for various infractions, including breaches of QoS standards. That same year, both Airtel and 9mobile were fined N5 million each for failing to comply with the Do-Not-Disturb rule, which protects consumers from unsolicited services.

These latest regulations by the NCC come at a challenging time for the telecom industry. Operators are struggling with the financial stress caused by the devaluation of the Naira and high inflation rates. 

In response to these economic issues, companies have been forced to cut back on operational expenses, including investments in network infrastructure, which has, in turn, affected service quality. 

Telecom operators have argued that to maintain and improve service standards, the regulator should consider allowing tariff increases.

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