In a press release issued on March 29, the Commission stated that subscribers should not bear the burden of service failures where operators fall short of prescribed Quality of Service (QoS) standards.

Under the new directive, telecom operators will be required to provide compensation directly to affected users for breaches of key performance indicators (KPIs).

The NCC explained that compensation will primarily come in the form of airtime credits. These will be calculated based on subscribers’ average spending patterns and their location, particularly in areas where service disruptions occur.

According to the regulator, the move is part of a broader strategy to place consumers at the center of Nigeria’s telecommunications ecosystem. It noted that poor network quality has far-reaching consequences, including reduced productivity, disrupted commercial activities, and declining public confidence in digital services.

“Subscribers should not be made to bear the full burden of service disruptions,” the Commission emphasized in a statement signed by Nnenna Ukoha, head of Public Affairs at the Commission, adding that erring operators must take responsibility for lapses in service delivery.

The directive also introduces stricter accountability measures, requiring operators to compensate users within specified timeframes whenever poor service is recorded.

In addition to targeting telecom operators, the NCC is extending oversight to tower companies responsible for critical infrastructure such as masts.

These companies are now mandated to reinvest fines imposed on them into infrastructure upgrades with measurable outcomes, alongside any additional penalties deemed necessary by the Commission.

The regulator noted that while fines have historically been used to deter poor service, the new approach adopts a more consumer-focused model aimed at strengthening accountability across the industry.

Furthermore, the NCC reaffirmed its commitment to enforcing continuous investment in network resilience, capacity expansion, and infrastructure upgrades to meet Nigeria’s growing demand for telecommunications services.

The post NCC Fines Telcos for Poor Quality of Service, Orders Subscriber Compensation appeared first on Tech | Business | Economy.

• 60% see converged Wi-Fi and 5G as key to enterprise flexibility and that both will co-exist
• 38% plan to roll out Wi-Fi 7 in 2025/2026, while 65% say 6 GHz availability is important or critical to their Wi-Fi business
• 32% plan to deploy AI/Cognitive networks

The Wireless Broadband Alliance (WBA), the global industry body dedicated to driving the seamless and interoperable service experience of Wi-Fi across the global wireless ecosystem, earlier in the month published the “WBA Industry Report 2026”, which contains the results of its annual industry survey across the Wi-Fi, cellular and enterprise ecosystem.

Among its chief findings is that 62% of respondents have grown more confident to invest in Wi-Fi over the last 12 months (18% are as confident).

Wi-Fi 7 is the technology most likely to be deployed in 2026, with 38% of respondents planning deployments.

Closely behind that is the impact of AI, with 32% planning to deploy AI/Cognitive networks, which can transform Wi-Fi networking, with an ability to improve the performance and reliability of networks.

The survey also details where respondents expect to see overall network and traffic growth. Smart Home IoT led the top three with 36%, followed by AI (33%) and Industrial/Manufacturing Applications & IoT (24%).

As to the verticals with the greatest level of traffic growth, stadiums/event venues was identified as highest with 41%.

The 2026 survey highlights a positive outlook for Wi-Fi, strong momentum behind Wi-Fi 7 and 6 GHz, and growing confidence in OpenRoaming as a foundation for seamless, secure connectivity across public, private and carrier networks. Together, the findings underline the importance of WBA’s core focus areas, including OpenRoaming, Wi-Fi 7, AI-enabled Wi-Fi, QoS/QoE, security and Wi-Fi/5G convergence.

Convergence matters more

When asked about the role of Wi-Fi in converged networks with both 5G and private enterprise implementations, responses reinforced the view that the technologies are complementary and together benefit organizations.

Six in ten (60%) said combining them would give their organization greater enterprise flexibility.

The same proportion expect Wi-Fi and 5G to co-exist, rather than be a binary choice for enterprise networks.

OpenRoaming momentum

The industry survey shows OpenRoaming transitioning into a period of mainstream planning with the need for seamless onboarding and roaming between Wi-Fi and cellular networks now seen as central business drivers. 38% of respondents say they had already deployed a OpenRoaming and/or Passpoint compliant network with a further 32% wishing to deploy in 2026, and 18% in 2027.

When asked what is driving investment in OpenRoaming/Passpoint, the top three reasons given were Enablement of frictionless Wi-Fi (63%), seamless access between Wi-Fi and 5G/LTE (60%) and seamless access across different networks (40%).

Each of these responses relates to network access, highlighting that this element is the most important factor for the industry.

Wi-Fi’s role in business continuity

Respondents also gave their views on the aspects of Wi-Fi they considered most important to their business at present, and what they expected to be the most important in the future. Network security and privacy was identified as the most important area for businesses today, with 76% of all responses.

Tied second position for the current most important aspect of Wi-Fi, both with 70% of responses, were end user experiences (Quality of Experience and Quality of Service), and seamless authentication to Wi-Fi.

Asked about the most important new or improved feature of Wi-Fi 6E and Wi-Fi 7, respondents rated Multi-Link Operation (MLO) as the single most important at 46%, highlighting a sharp focus on latency, resilience and spectrum efficiency in dense environments.

This was followed in joint second place by OFDMA Uplink & Downlink, and Mandatory WPA3 compliance (both 33%). Multi-User MIMO Uplink took third position at 32%.

Additional key survey findings

• 6 GHz band availability seen as ‘important’ or ‘critical’ by 65% of respondents to the future of their Wi-Fi business and rollout, underscoring the centrality of 6 GHz to future Wi-Fi strategies
• City-wide public Wi-Fi deployed by 33% of relevant respondents, with a further 39% planning deployments for 2026/2027.
• The top three services organizations see Public Wi-Fi underpinning were supporting city services (70%), the provision of seamless, affordable, and secure internet access to users (65%), and to provide offload to carriers (49%).

City governments around the world, such as the Tokyo Metropolitan Government (TMG), are already utilizing OpenRoaming to deliver all these services

Tiago Rodrigues, president and CEO of the Wireless Broadband Alliance, said:

“This year’s WBA Industry Report survey makes it clear that the Wi-Fi community has moved to building the next generation of converged connectivity and the momentum is strong: Wi-Fi 7 and AI-driven networks, which can cut costs, while improving the operational efficiency, performance and reliability of networks, are at the top of deployment plans.

6 GHz is viewed as critical spectrum, and almost half of respondents are already deploying or planning OpenRoaming networks. Respondent’s priorities of security, privacy, Quality of Experience and seamless roaming between Wi-Fi and 5G are exactly where the WBA is focused through our programs of work. In a world where connectivity is business continuity, these findings show that Wi-Fi has become essential infrastructure for enterprises, operators and cities alike.”

The WBA Industry Survey 2026 collected input from 185 participants worldwide, with diverse job roles ranging from the C-suite and business strategy to those in research & development (R&D) and product management in a wide range of sectors.

The report is ready here.

The post Report: Wi-Fi 7 is the Technology Most Likely to be Deployed in 2026 appeared first on Tech | Business | Economy.

In a statement issued by Mrs. Nnenna Ukoha, head of Public Affairs at the NCC, the Commission disclosed that it is working closely with key industry stakeholders and licensed operators to address the disruptions, which have negatively impacted the quality of experience for telecom users in the Federal Capital Territory.

According to the NCC, the service degradation is largely linked to diesel supply disruptions affecting IHS Nigeria Limited, a major colocation infrastructure provider responsible for powering base stations used by Airtel and MTN in the affected areas. The disruption has resulted in intermittent service outages across parts of Abuja.

The Commission attributed the diesel supply challenge to the activities of the National Oil and Gas Suppliers Association (NOGASA), which reportedly interfered with fuel distribution to critical telecom infrastructure, thereby impairing network availability.

“The NCC recognizes the critical role of reliable power supply in delivering optimal telecommunications services,” the statement said, reaffirming the regulator’s commitment to ensuring seamless communication services for Nigerians.

To mitigate the situation, the Commission said it is actively engaging all relevant stakeholders to remove diesel supply bottlenecks and explore more sustainable solutions that will prevent future disruptions to telecom infrastructure.

The NCC further emphasized its role in facilitating dialogue between affected service providers and industry players, noting that these engagements are aimed at achieving a swift resolution to the challenges impacting service quality in Abuja.

Despite the disruptions, the Commission reiterated its dedication to fostering a conducive regulatory environment that supports the growth, resilience, and sustainability of Nigeria’s telecommunications sector.

“The Commission remains committed to managing the situation effectively and will keep the public informed of progress toward the full restoration of telecommunications services in Abuja,” the statement added.

The NCC also appealed to subscribers for patience and understanding during the period, assuring them of its continued resolve to deliver high-quality, reliable telecommunications services nationwide.

The post NCC Links Abuja QoS Issues to Diesel Supply Disruptions at IHS Towers appeared first on Tech | Business | Economy.