Simeon Adoyi – Tech | Business | Economy https://techeconomy.ng Tech | Business | Economy Thu, 17 Oct 2024 08:04:58 +0000 en-GB hourly 1 https://wordpress.org/?v=7.0 https://techeconomy.ng/wp-content/uploads/2025/06/cropped-256Px-32x32.png Simeon Adoyi – Tech | Business | Economy https://techeconomy.ng 32 32 FCMB Leadership Takes Customer Service to the Frontlines https://techeconomy.ng/fcmb-leadership-takes-customer-service-to-the-frontlines/ https://techeconomy.ng/fcmb-leadership-takes-customer-service-to-the-frontlines/#respond Thu, 17 Oct 2024 08:04:58 +0000 https://techeconomy.ng/?p=145651 First City Monument Bank (FCMB) Executive Management, led by Mrs. Yemisi Edun, the managing director, engaged customers directly last week, during the 2024 celebration of customer service week, listening to their concerns and feedback.

This frontline approach is the culture at FCMB and it affirms the bank’s commitment to exceptional customer service.

Other customer-centric initiatives by the bank last week include:

  • Special outreach to valued customers
  • Treats for children with kiddie accounts
  • 10% bonus on airtime purchased via USSD and mobile platforms

“This direct engagement helps us understand and address customer concerns,” Mrs. Edun said.

FCMB’s customer-focused strategy fuels continuous improvement.

PHOTO NEWS:

FCMB Customer Week 2024
Mrs. Oluwatoyin Olaiya, executive director, Risk Management, First City Monument Bank (FCMB), served customers at the bank’s McCarthy branch in Lagos. Pictured with Mrs. Olaiya is a customer, Mrs. Oluwaranti Adeniyi.
First City Monument Bank
Mrs. Funmi Adedibu, non-executive director, First City Monument Bank (FCMB), engaged with customers and showed appreciation for their support. Pictured with Mrs. Adedibu at the bank’s Alfred Rewane Road branch in Lagos are, Onoje Ochai, Ahmed Shehu, Christian Eddie and Blessing Chiekwe.
First City Monument Bank
Emmanuel Comla, national head of Sales, First City Monument Bank (FCMB), connected with customers and showed appreciation for their support. At the bank’s Gbagada branch in Lagos, he is pictured with a customer, Mr Oluwasegun Banjoko.
FCMB Customer Week 2024
Gerald Ikem, divisional head, Treasury & International Banking, engaged with customers and showed appreciation for their support. At the bank’s Adeola Odeku branch in Lagos, he is pictured with a customer, Mrs. Felicia Nlemona.
FCMB Customer Week 2024
Felicia Obozuwa, divisional Head, Corporate Services & Service Management, pictured with comedian and actor, Isaac Olayiwola (Layi Wasabi), at the Ikeja GRA Branch of the Bank in Lagos.
FCMB Customer Week 2024
Diran Olojo, group head, Corporate Affairs, engaged with customers and showed appreciation for their support at the bank’s Oniru branch. Pictured with Mr. Olojo are Mr. Ndubuisi Okechukwu, Mr. Bernard Uzoibiam, Mr. Ali Salisu and Mr. Simeon Adoyi.
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