At the CeBIH Annual Conference 2025, themed “Reimagining Financial Inclusion through Cultural Shifts in Consumer Credit,” Chika Nwosu, PalmPay’s managing director, urged industry players to deepen financial inclusion by embracing community-aligned solutions and customer-centric innovations that can better serve Nigeria’s underserved and unbanked populations.

Speaking during a panel session titled “Social Inclusion, A Veritable Tool for Financial Inclusion,” Chika Nwosu joined other industry leaders to share insights on strengthening participation among women, rural dwellers, low-income earners, and other financially excluded groups.

Chika Nwosu highlighted PalmPay’s commitment to inclusive finance through its 500,000-strong agent network, which enables seamless cash-in/cash-out services for unbanked users across Nigeria. He also emphasised the importance of PalmPay’s USSD platform, 861#, which allows users with basic phones or limited internet access to perform essential financial transactions.

“Financial inclusion goes beyond access; it must be equitable and tailored to real-life needs,” Chika Nwosu said.

He shared how PalmPay leverages behavioural insights to design impactful services, including affordable health insurance, reliable bill payments, merchant solutions, and automated savings features that support financial discipline among users.

The session further examined the role of grassroots agents and community touchpoints in driving last-mile adoption.

Chika Nwosu noted that PalmPay’s widespread community presence continues to build trust and encourage excluded populations to embrace digital financial tools.

The session was moderated by Ronke Kuye of the CeBIH Advisory Council and featured representatives from E-Doc Online, SmartCash Payment Service Bank, SANEF, and EFINA.

PalmPay reaffirmed its commitment to driving accessible, secure, and inclusive financial services for all Nigerians.

PalmPay is a leading digital banking platform driving financial inclusion and economic empowerment in underserved emerging markets. Through its secure, user-friendly, and inclusive suite of financial services, PalmPay empowers individuals and businesses with tools to manage and grow their money.

PalmPay offers a comprehensive range of products, including mobile payments, savings, and micro-insurance via its app and mobile money agent network.

Since launching in Nigeria in 2019 under a Mobile Money Operator license, the platform has grown to over 35 million app users.

PalmPay has operations in Nigeria, Ghana, Tanzania, and Bangladesh.

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The Zer0-Charges innovation from Smartcash is designed to break down financial barriers and reduce costs for millions of Nigerians. It aims to drive the adoption of digital banking services, creating a more inclusive and affordable financial ecosystem that benefits both existing customers and new users, including those without a bank account.

At the unveiling of the service, Tunde Kuponiyi, CEO of Smartcash PSB, emphasized that the innovation will ease financial pressure on households and small businesses while accelerating broader financial inclusion across Nigeria.

He said,

“This is more than just a pricing adjustment; it is a revolution in how Nigerians experience digital banking. By removing fees across transfers, bill payments, and even SMS alerts, we are putting the customers at the center of financial innovation and inclusiveness. This initiative not only reduces costs for families and businesses but also opens the door for millions of unbanked Nigerians to confidently embrace digital finance without the fear of hidden charges.”

Kuponiyi further reiterated how millions of Nigerians depend on mobile and digital platforms for their daily transactions, and with the removal of fees, Smartcash PSB is set to reinforce its position as a truly customer-first organization, one that prioritizes affordability and drives financial inclusion and accessibility, while aligning with Airtel’s broader commitment to transforming lives through innovation and connectivity.

The Smartcash Zero-Charges model is designed to foster a more inclusive financial ecosystem. It is expected to set a benchmark in Nigeria’s financial services industry, with a potential to reshape customer expectations and industry standards.

“At Smartcash, we believe technology and financial services should empower, not limit. The launch of Zero-Charges underscores our commitment to enabling a more inclusive, accessible, and affordable financial ecosystem for Nigerians. This is about more than convenience; it’s about empowerment, giving every customer, from urban centers to rural communities, the opportunity to transact seamlessly without worrying about cost,” Kuponiyi added.

By removing charges, Smartcash is demonstrating its commitment to trust, transparency, and customer-first innovation.

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