FEKRA is experienced IFS Silver partner with more than 200 consultants in France and abroad, 90+ of which are IFS experts.

The organisation has focused on IFS product distribution in France and India. However, following its appointment as a Technodyn partner, the company will be extending its footprint into Africa, starting in its offices and service centre based in Madagascar.

“With more than 27 million people, Madagascar has a well-established ICT sector and numerous manufacturing and assembly plants for electronic components,” says Heman Kassan, Chief Commercial Officer at Technodyn. “With several subsidiaries of world-leading multinationals based there, the opportunities to position IFS solutions are extensive. With its knowledge of IFS, FEKRA is ideally positioned to address and service clients in this country through its boots on the ground strategy.”

With its initial expansion into Madagascar, FEKRA and Technodyn will work to build brand awareness for IFS in that market while targeting clients in the mining, services, and aerospace industries. The company will also leverage its extensive knowledge of the IFS ERP, enterprise asset management, enterprise service management, and field service management products and adapt this to meet the needs of local customers.

“Whether it is designing technical architecture, conducting data migration, or deploying solutions in specific industry focus areas, FEKRA has considerable experience dealing with the challenges facing organisations today,” says Hary Razafindrazaka, an executive at FEKRA. “While we already have extensive knowledge of the IFS solution stack, we are looking forward to working with Technodyn as we extend what we deem to be a working model into the African market.”

According to FEKRA, its Malagasy team is 100% dedicated to assisting clients with IFS delivery and integration projects and strives to add business and technology value to customers on their digital transformation journey.

“FEKRA is a long-standing partner of IFS and has practical knowledge of how best to unlock its value in targeted sectors. The potential of IFS in Madagascar is significant given how rapidly the country is growing due to a robust ICT infrastructure and willingness to embrace the cloud. As Technodyn, we are looking forward to seeing how this partnership grows,” concludes Kassan.

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IFS was recently named a Leader in The Forrester Wave 2021: Enterprise Service Management (ESM) Q4 report. IFS entered the ESM space by acquiring Axios Systems in June 2021 and recently launched IFS assyst 11.4.

Forrester praised IFS’ updated ESM offering for its ‘simple, universal licensing model’ and gave it the highest score for deployment and enterprise service capabilities.

“With the right ESM solutions in place, organisations across industry sectors can significantly improve communication and collaboration. When hybrid working has become the norm, ESM takes on renewed importance. It delivers the required self-service capabilities the digital organisations of today need. The Forrester recognition reflects the investments of IFS in this segment as it continuously looks at ways to enhance the assyst value proposition. IFS is committed to making it simpler and faster for companies to roll out service management capabilities more broadly across the enterprise,” says Heman Kassan, Chief Commercial Officer at Technodyn International.

Furthermore, IFS has retained its position in the Leaders category in the IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2021 – 2022 Vendor Assessment.

IFS attributes this continued success to its industry expertise and focus on delivering value across the service life cycle, with an end-to-end offering including service parts, reverse logistics, repairs, warranty, and asset management.

“IFS has established an extraordinary track record of customer partnership. Its most important goal has been to enable customers to shorten the time to value. The organisation’s combined strategy of customer-centricity and industry-focused product investment has enabled innovation that benefits the entire IFS service offering, which is also reflected in the company’s acquisition strategy. As their Sub-Sahara Africa partner, IFS gives us a world-class platform on which to build unique offerings for businesses in the region when it comes to field service management,” adds Kassan.

In its year-end financial results announced last month, IFS reported a 22% growth in software revenue in 2021, with cloud revenue seeing a 105% increase year-on-year despite the COVID-19 pandemic.

It also marked the fourth consecutive year of double-digit growth of IFS, with the company continuing its commitment to helping companies deliver their greatest moments of service.

“As companies adopt more agile business models that leverage digital technologies and drive innovation into their services. We are excited by the potential that IFS has in the region. Technodyn International is ideally positioned to help customers build adaptability into their set up that deliver on the service management expectations they have,” concludes Kassan.

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