As more Nigerians turn to on-demand delivery services for personal and business needs, Bolt says understanding what can and cannot be sent through Bolt Send is essential to protecting customers, recipients and courier partners.

Bolt Send is designed specifically for package deliveries and is ideal for sending documents, clothing, small gifts, forgotten personal items and small business deliveries.

However, the company has observed instances where customers attempt to send items that fall outside the service’s terms and conditions, creating avoidable risks and delivery challenges.

According to Bolt, customers should not send items valued above ₦50,000, as packages delivered through Bolt Send are insured up to that amount.

The company also prohibits the transportation of illegal items, weapons, drugs, toxic substances, flammable materials, highly fragile goods and highly perishable items.

To ensure a smooth delivery experience, users are encouraged to properly package and seal items before pickup, ensure parcels weigh no more than 25kg, and have packages ready before a courier partner arrives. Accurate pickup and drop-off details should also be provided to avoid delays and delivery issues.

The company noted that by placing an order through Bolt Send, customers agree to the platform’s terms and conditions and share responsibility for ensuring that packages comply with the service guidelines.

“Most deliveries on Bolt Send are completed successfully every day. Following these simple guidelines helps create a safer experience for everyone involved while ensuring the service remains reliable for users who depend on it,” Teddy Appah-Dankyi, Bolt’s Senior General Manager, West Africa commented.

Bolt warned that misuse of the service may result in account restrictions, removal from the platform, or reports to relevant authorities where necessary.

The company encouraged customers to review Bolt Send guidelines before placing an order and to contact customer support if they are unsure whether an item is eligible for delivery.

Running from May 27 to May 31, part of earnings from rides completed during the campaign period will be donated to SOS Children’s Villages Nigeria to support programmes focused on child care, family strengthening and community support.

The campaign aims to make giving simple and accessible, allowing riders to contribute to the initiative through their everyday trips around the city.

SOS Children’s Villages Nigeria works to ensure children without parental care, or at risk of losing it, grow up with the support, protection and opportunities they need.

Commenting on the campaign, Teddy Appah-Dankyi, Bolt’s senior general manager, West Africa said: “Children’s Day is an important moment to reflect on the kind of support systems children and families need to thrive.

“Through the Rides That Care campaign, we wanted to create a simple way for everyday movement to contribute to something meaningful. We believe even small everyday actions, when multiplied across a community, can make a real difference in supporting vulnerable children and families.”

The campaign also reiterates Bolt’s commitment to supporting communities beyond mobility by leveraging its platform to create positive social impact.

Throughout the campaign period, riders will not be required to take any additional steps or make separate donations, as contributions will be made automatically through eligible rides completed on the platform.

In turning everyday trips into acts of support, the Bolt Children’s Day campaign aims to encourage collective participation in helping vulnerable children and families across Nigeria.