The round was led by Blume Ventures, with support from Schema Ventures, Vicus Ventures, Together Fund, DeVC, Medmountain Ventures, and strategic investors including Innovaccer, Memora Health, and existing customers.

The company is tackling one of healthcare’s biggest pain points which is patient phone calls. Despite digital options, 81% of patients in 2025 still use the phone to contact doctors, often facing long waits, confusing menus, or delayed responses. On the other side, understaffed front desks struggle to manage the volume, leading to frustration and burnout.

Confido’s platform removes the traditional phone tree. Its voice agents answer calls immediately, verify the caller, check insurance eligibility, and handle tasks such as referrals, refills, payments, updates, or appointment bookings. More complex issues are transferred to staff, with all interactions recorded directly into electronic health record (EHR) or practice management systems (PMS).

The need for such automation is increasing. The American Hospital Association has warned that hospitals are under severe financial strain while demand for round-the-clock access keeps growing. Many startups have entered this space in 2025, but Confido differentiates itself by offering a broader range of workflows beyond scheduling, giving providers higher efficiency and return on investment.

In less than a year, the company has scaled rapidly, serving more than one million patients today compared to just 150,000 in December 2024. Automation rates exceed 80%, with clients reporting reduced wait times, faster resolutions, and significant time savings for staff.

At Dallas Renal Group, results were immediate as 66% of patients confirmed appointments instantly on outbound calls, fewer than 6% required staff involvement, and inbound call wait times dropped to 15 seconds, saving nearly 50 staff hours in a single week. “Confido has helped make access faster, smoother, and far less stressful for everyone,” said Srinivas Danda, COO of Dallas Renal Group.

Confido’s Co-founder and CEO, Chetan Reddy, stressed the urgency of the moment. “Healthcare is at an inflection point. Labour shortages and rising patient demand mean practices can’t keep scaling front desks the way they used to. At the same time, building AI for healthcare isn’t like other industries – it requires deep empathy for both staff and patients. Our agents are designed to support people, not replace them, so patients get faster access and workers feel less stressed. That combination is what makes this moment so powerful.”

The company already operates across multiple specialities, including paediatrics, orthopaedics, nephrology, dermatology, gastroenterology, and pain medicine. Its roadmap goes beyond scheduling to include recalls, reactivation, payments, and care coordination, with speciality playbooks, audit trails, analytics, and first-call resolution metrics.

Investors are confident in Confido’s position. Sanjay Nath, partner at Blume Ventures, said: “Chetan, Vichar and the Confido team have gone incredibly deep into the trenches of the healthcare industry, having faced the pains of poor patient experience themselves – and have emerged with an offering that is transforming the way patient communication with providers is run. 

“It is clear to us that healthcare especially in the US is ripe for AI-led transformation, given the widespread administrative staff shortages, and Confido Health is well positioned to 10X the patient experience. We are very excited to lead this investment round and see a clear path to Confido becoming the market leader in this space, driven by a patient-first product ethos and close partnership with the provider ecosystem.”

Shubham Gupta, founding general partner at Together Fund, added: “Chetan, Vichar, and the Confido team have gone deeper than anyone we’ve seen in tackling the patient access problem. Their fully generative, multi-agent platform is not just a tech innovation — it’s already proving its impact in real-world provider settings by handling the communication bottlenecks that EHRs and legacy vendors have consistently failed at. 

“They are also building the most differentiated tech in this space focused on data & integrations not just voice. We’re excited to partner with them in building the market leader in AI-powered patient engagement.”

Confido Health believes that phones will remain healthcare’s most common entry point. In turning calls into efficient, human-like conversations, the company aims to become the standard infrastructure for patient communication across clinics and health systems of every size.

The company, which transitioned from a general AI solutions provider to a voice-first call centre automation platform just six months ago, is now placing itself as a key backend partner for banks, fintechs, insurers, and ISPs across the continent.

Before voice AI, there was data analytics, and before that, hospitality. Each pivot was a response to market challenges, but the voice AI play is different, revenue is climbing, and the business case is obvious. 

With nearly $1 million in monthly revenue and projections of $10 million in ARR by the end of 2025, Caantin is betting that banks and financial service firms can’t afford to ignore voice-based automation.

The startup’s infrastructure now supports over one million calls per day. Clients include names like Carbon and Fairmoney. In fact, Carbon’s CEO, Chijioke Dozie, is also an investor in Caantin. And it’s not just about performance metrics; it’s about cost-cutting at scale.

Customer service, especially for loan recovery, is one of the most expensive and high-stakes operations in banking. “If these banks stop calling borrowers, they lose money,” said Njawa Mutambo, Caantin’s CEO. “But managing that operation is expensive and fragile. AI is not a nice-to-have. It’s essential for scale.”

Caantin’s pricing is aggressive. In Nigeria, it charges ₦185 per minute (about 12 cents)—which is nine times higher than local telecom operator rates. Yet, for financial institutions bleeding cash on sprawling customer service teams, the ROI more than justifies the premium. 

One of its clients, Nigerian fintech Cowrywise, reportedly managed 100,000 customer calls in just three months using only one human staff, something that would normally require around 30 agents.

Caantin estimates a 933% return on investment and a 1.3-month payback period for businesses switching from human agents to voice AI.

Mutambo had previously raised $2.16 million for TopUp Mama, a procurement platform for restaurants across Kenya and Nigeria. That experience, deeply embedded in B2B logistics, local operations, and scaling infrastructure, appears to be impacting how Caantin is built.

Now, the company is planning to go beyond Africa. Its next major push is Latin America, where the cost of labour is higher, but the challenges of customer engagement are nearly identical. “In Brazil, the cost of call centre labour is around $2 per hour. In Nigeria, it’s closer to 25 cents,” Mutambo said. “So the ROI for AI is even stronger in LATAM.”

Brazil’s $262 minimum wage compared to Nigeria’s $46 only stresses the economic gap Caantin is looking to exploit. And in markets where businesses are desperate to improve margins, automation is now a means for sustainability.

Other companies like YC-backed Bland AI and Observe.AI are also building voice-first platforms. But few are adapting their systems to support African languages or integrate directly with regional fintech infrastructure like Paystack or Flutterwave. That’s where Caantin sees its edge.

“We are a telecoms business tailored to financial services. Their growth becomes our growth,” Mutambo explained. “By serving banks and fintechs, we are effectively hedged within a high-yield vertical.”

The company is developing advanced analytics to pull insights from voice data, turning it into a decision-making asset for clients. This positions Caantin as more than a call automation tool; it’s aiming to become a strategic enterprise layer across industries.

In a continent where under 1% of global AI research is produced, but where infrastructure inefficiencies are common, Caantin’s push for voice-first AI is timely and necessary. High illiteracy, low smartphone usage, and poor connectivity make voice far more inclusive than apps or chatbots.

The global call centre AI market is projected to grow from $1.6 billion in 2022 to over $7.5 billion by 2030. Caantin is angling for a piece of that, starting from Africa but with its eyes clearly fixed on bigger, more lucrative terrain.