These new capabilities are designed to help businesses enhance productivity, automate routine tasks, and focus on higher-value work. The features are available immediately at no additional cost across Zoho’s suite of business applications.

The announcement builds on Zoho’s broader AI strategy, which includes Zia Hubs, a system that enables AI access to unstructured company data, and Zia LLM, Zoho’s proprietary large language model developed specifically for business use.

Alongside Zia, Zoho’s long-standing AI assistant, these innovations form the foundation of the company’s agentic AI approach, helping businesses gain deeper insights and efficiency from their data across Zoho’s platform of more than 55 integrated applications.

“Businesses are increasingly eager to leverage AI but often face obstacles such as high implementation costs, data readiness challenges, and fragmented systems,” said Kehinde Ogundare, Country Head, Zoho Nigeria. “Zoho’s unified, homegrown technology stack eliminates these barriers by allowing advanced AI features to be deployed automatically and at no extra cost. Our customers don’t need to invest in third-party integrations or additional tools, the technology simply arrives and works. This approach makes AI adoption practical, affordable, and impactful for businesses across the continent.”

The new agentic features build on Zoho’s existing AI ecosystem, which already includes Zia Agents, Zia Agent Studio, and Agent Marketplace.

These intelligent tools allow users to perform complex, cross-functional actions such as creating contracts from multiple files, checking team availability before scheduling meetings, or automatically converting sales queries from Zoho Mail into CRM leads without manual effort.

Within Zoho Workplace, the company’s collaboration suite, AI upgrades have been introduced across Mail, Cliq, Sheet, and Tables.

The enhanced Ask Zia assistant can now process multi-step commands spanning multiple applications, while Zoho Tables introduces AI Base Creation to help users instantly generate complete data structures from a short prompt. Additional AI-powered features such as Keyword Extraction, Sentiment Analysis, and Language Detection simplify data management and analysis.

In the customer experience category, Zoho Desk, used by over 100,000 businesses globally, now includes pre-built Zia Agents like the Resolution Expert, which records and learns from support ticket resolutions to improve future service.

Meanwhile, Zoho Sign, a secure digital signature platform, now offers Agreement Intelligence, enabling users to draft and query contracts using Ask Zia without relying on third-party tools.

In human resources, Zoho Recruit introduces new agentic AI features that improve candidate matching and assessment creation.

Zia’s Candidate and Job Match features analyse CVs and job descriptions to ensure better hiring outcomes, while AI-Assisted Assessment Generation automatically creates complete tests tailored to each role, saving time and ensuring fair, efficient evaluations.

Sure, you can go through every single email, sort them all, and delete what you don’t need. But who has the time?

Here are five tips that can help you keep your email inbox under control — and keep your sanity in the process.

1. Unsubscribe from the chaos

Think of all those useless, annoying emails you receive from online stores or services you never signed up for. They take up valuable space in your inbox and can be distracting when you’re trying to find an important email. If you aren’t reading them regularly, unsubscribe. It will save you a lot of hassle in the long run.

2. Set up filters

Create filters and sort emails into different folders based on categories like sender and subject line. This way, you can find all the emails from your boss, teammate, or client without sifting through dozens of messages. Bonus: you can use filters to unsubscribe from mailing lists all at once by creating a filter that deletes every email that comes from a specific spammer address.

3. Focus on what matters by using folders, tags, and filters

Some items in your inbox are more important than others —essential emails from your team, boss, or clients fall into this category.

Many people have their work email connected to their phone, which means they receive notifications every time they receive a new email (whether it’s essential or not). The best way to avoid being distracted by these notifications is to turn off the ones that are not necessary when you’re working on a task.

4. Delete ancient emails

If you’ve got emails from years ago still sitting in your inbox, delete them! They’re not doing anything but taking up space in your account and making it harder for you to find more recent (and sometimes critical) messages.

5. Only give out email addresses when necessary

Every time you use an email address to register for an account, you open yourself up to more unsolicited mail. If the site allows, consider using a throwaway email address instead.

You can also find out if a company will share or sell your information by carefully reading their terms and conditions or privacy policy before signing up.

If you can’t find these on their homepage, a quick search of the business name plus “privacy policy” should lead you there. 

6. Bonus

Managing your inbox can be difficult, but the right tools can help

If you don’t know how to set up and use filters and checkpoints in your inbox, now is the time to learn!

Check out Zoho Mail and learn to manage your inbox in quick steps.

Instead of thinking of it as a chore, try to see it as an opportunity for self-improvement and growth.

The more organized you are with your email, the better off you will be.

[NB: This article was first posted on June 6, 2022 by Vaishnavi Soundarrajan on Zoho blog]