In recent days, subscribers of 9mobile have been inconvenienced by a network outage that has lasted for more than three days.
This service disruption has left customers unable to make or receive calls, a situation that began on a Saturday and continued unabated into the following week.
The telecom provider’s silence on the issue has only added to the frustration of its users.
The timing of this network failure coincides with 9mobile’s acquisition by LH Telecommunication Limited, leading to talks that the downtime might be related to the transition process.
The lack of official communication from 9mobile regarding the outage and failure to inform subscribers about the nature or expected duration of the disruption has left customers in the dark, prompting many to voice their dissatisfaction on social media platforms.
A user recently reached out, complaining of business setbacks due to this unending issue since the weekend. Initially suspecting her line had been blocked due to unverified National Identification Numbers, she later discovered that other users were experiencing the same issue, and the network sometimes fluctuates.
The situation worsened with rumours and confusion about whether the disruption was linked to the recent SIM blockages implemented by telecom operators in compliance with government directives.
However, after the Nigerian Communications Commission ordered telecoms to lift the block on lines, it became obvious that 9mobile’s issues were unrelated to these regulatory actions.
Despite assurances from the company in the past about resolving service quality issues swiftly, the repeated downtimes have led many subscribers to consider switching to other networks.
Statistics from the Nigerian Communications Commission show that a huge number of 9mobile users have ported to competitors like MTN, Airtel, and Globacom in recent months.
Users accuse the company of a lack of accountability and responsiveness, emphasising the need for better communication during service disruptions.
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