Bolt is launching Trusted Contacts, enabling riders and driver partners to add names and phone numbers of friends or relatives to a list of contacts for their account, so Bolt’s Safety Team can get in touch with them if the account holder can’t be reached.
This is part of Bolt’s ongoing investment in upgrades to safety features on its platform and will ensure quicker escalation of Ride Check notifications, Emergency Assist requests or any other significant safety incident reported if the Safety Team can’t get a hold of the account holder.
This is the latest safety feature announced by Bolt as part of its €100 million commitment over three years to support the critical work of its Safety Team, joining a suite of existing safety features in its in-app safety toolkit.
Recent rider safety features include Ride Check to proactively detect whether there’s anything out of the ordinary during a trip, Share Location for real-time location sharing with friends and family, and Emergency Assist to help riders quickly and discreetly alert emergency services or private security partners.
Osi Oguah, general manager at Bolt said:
“With Trusted Contacts, we aim to build on our Safety Team’s existing efforts by ensuring we can quickly escalate a Ride Check notification or Emergency Assist request to a friend or family member if we can’t get a hold of the Bolt account holder, themselves. It’s part of our ongoing investment in safety through new products, features, and our dedicated in-house specially trained safety team, to ensure that we can continue to improve the safety ecosystem of the Bolt app, offering drivers and riders a high-quality ride-hailing experience.”
This feature has launched in Nigeria and requires the latest version of the app to use.
