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Home ยป Airtel Targets Improved Service Quality following 50% Tariff Adjustment Approval

Airtel Targets Improved Service Quality following 50% Tariff Adjustment Approval

Staff Writer by Staff Writer
January 31, 2025
in Telecoms
0
Airtel Tariff Adjustment | Dinesh Balsingh, MD/CEO, Airtel Nigeria.
Dinesh Balsingh, MD/CEO, Airtel Nigeria.

Dinesh Balsingh, MD/CEO, Airtel Nigeria.

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Airtel Nigeria, one of the countryโ€™s top telecommunications providers, has reaffirmed its commitment to delivering superior customer service following the Nigerian Communications Commissionโ€™s (NCC) recent approval of a 50% tariff adjustment across the industry.

The NCC, in addition to approving the new tariff, also mandated that operators meet all quality-of-service (QoS) benchmarks in providing service to customers.

Dinesh Balsingh, the CEO of Airtel Nigeria, has assured that Airtel remains committed to its track record of regulatory compliance and will dedicate itself to ensure this directive is met and also go beyond it through consistent investments in infrastructure and service delivery.

โ€œAirtel takes quality of service very seriously,โ€ Balsingh said. โ€œThis adjustment allows us to double down on investments in our network infrastructure to boost coverage, speed, and reliability. We are committed to ensuring compliance with the NCCโ€™s requirements and will continue to exceed expectations through strategic investments.โ€

Airtelโ€™s history of consistent investment in Nigeriaโ€™s telecommunications sector is a testament to its commitment to providing reliable services, said Balsingh.

Over the years, the company has upgraded and expanded its network infrastructure across both urban centers and underserved rural communities, enabling millions of Nigerians to access fast, dependable connections.

According to Balsingh, the tariff adjustment will provide the financial backing needed to accelerate these investments even further.

โ€œOur focus remains on improving coverage, reducing network congestion, and providing seamless connectivity,โ€ he stated. โ€œThis tariff adjustment ensures that we can expand to more locations, upgrade existing sites, and deliver even better service to our customers.โ€

In line with the NCCโ€™s directive on meeting QoS benchmarks, Airtel is prioritizing the enhancement of its networkโ€™s reliability, voice quality, and data speed.

โ€œWe fully recognize the need to continuously meet and exceed regulatory standards,โ€ Balsingh said. โ€œWe have built a reputation for delivering value, and we are taking every measure to ensure that our customers enjoy uninterrupted, high-quality services. Our goal is to empower businesses, students, and entrepreneurs with the tools they need to succeed in the digital age.โ€

While Airtel remains focused on network investments, Balsingh reassured that affordability will not be compromised.

โ€œWe understand that customers expect value, which is why we will continue to offer affordable plans while maintaining high service quality,โ€ he said.

Airtel Nigeriaโ€™s commitment to consistent investment and its dedication to meeting the NCCโ€™s QoS requirements position the company as a key driver of Nigeriaโ€™s connectivity future.

โ€œOur investments are not just about meeting todayโ€™s needs,โ€ Balsingh concluded. โ€œWe are building for the futureโ€”one where every Nigerian, no matter their location, has access to world-class telecommunications services.โ€

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