…Bolt upgrades driver and rider safety by introducing an in-app trip recording feature
Bolt, Africa’s leading on-demand mobility platform, is introducing a new addition to its in-app safety toolkit.
This feature empowers both drivers and riders to initiate an audio recording of their trip within the Bolt app, offering a solution in situations where they may feel uncomfortable during the ride.
The recorded audio can be easily reported to Bolt’s Customer Support team, facilitating swift and efficient handling of safety-related concerns.
This initiative is a testament to Bolt’s commitment to continually enhance the safety measures available on its platform.
To utilise the audio trip recording feature, users can activate it exclusively while their Bolt ride is in progress.
When shared as an attachment in a safety case raised with Customer Support, Bolt gains access to the recorded audio.
The initial launch and testing of this feature will be limited to specific cities in South Africa and Nigeria, requiring users to have the most recent version of the Bolt app installed to access it.
This feature adds to Bolt’s comprehensive suite of existing safety features for riders and drivers, further strengthening the company’s in-app safety toolkit. By continually investing in safety upgrades, Bolt aims to provide a secure and reliable transportation experience for all its users.
Yahaya Mohammed, Country Manager at Bolt said:
“At Bolt, safety is our top priority and the audio trip recording feature is the newest addition to our in-app safety toolkit for drivers and riders to use if they’re ever feeling uncomfortable during a ride. It’s part of our ongoing investment in safety through new products, features, and our dedicated in-house specially trained safety team, to ensure that we can continue to improve the safety ecosystem of the Bolt app, offering drivers and riders a high quality ride-hailing experience.”
Recent rider safety features include identity verification for drivers during registration and on an ongoing basis, trip sharing for real-time location sharing with friends and family, and the SOS emergency assist button to help riders quickly and discreetly alert emergency services or private security partners. Learn more about our features from the Bolt rider safety page and view our Privacy Notices here.
Existing driver safety features include rider rating which enables Bolt to block customers who display inappropriate behaviour, phone masking to hide Bolt drivers’ phone numbers should they need to contact a rider, and stationary vehicle monitoring alerts to Bolt’s safety team of any drivers’ cars that remain still for too long to ensure everything’s okay.
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