Bolt, a ride-hailing company in Nigeria, has launched a new driver engagement hub to enhance its driver-partners experience in its area of operations.
The driver engagement hub will further support and strengthen the tens of thousands of driver-partners earning with Bolt in Lagos.
Located at no 11 Providence Street, Lekki Phase 1, the driver hub will enhance the quality of service drivers will experience through this hub. Improved driver support, effective communication channels, training opportunities, community building, issue resolution, driver appreciation, positive branding and help new driver-partners get on the road in as little as an hour or two.
Additionally, the hub will also serve as a Lost and Found centre where passengers can pick up their personal items forgotten in Bolt vehicles during their rides.
Yahaya Mohammed, Country Manager, Bolt Nigeria says;
“This is part of our long-standing commitment to invest in our operations to provide better support to our driver-partners and ensure that they continue to thrive. Drivers are at the core of our business, and we want to see them succeed and grow their earnings. We also understand that every moment matters and we’re always looking for ways to optimise the experience of existing and new driver-partners to get the most out of their time on the road.”
“Bolt has had a driver hub in Lagos since 2017, but given our strong and growing driver community, we were eager to open a more functional, modern and technologically enabled support centre for us to reinforce our commitment to continually providing real-time, onsite support to our driver-partners,” Yahaya said.
The new Bolt driver hub will serve as a quick and convenient resource for partners across the metro area – where they can sign up to drive or ask questions about the app.
Bolt continues to work on the holistic driver experience and to provide support needed by drivers to ensure that they remain successful in their businesses.
The company said it remains committed to ensuring that feedback received from drivers is implemented into the business.
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