Among industry leaders at Infobip’s Exclusive Business Dinner was Taiwo Bashorun, Process Automation Lead at Microsoft, who gave an impactful presentation titled “Unlocking the Value of the Conversational Era Fueled by Gen AI.”
Bashorun reiterated the inevitable integration of AI into various sectors, saying, “AI is going to stay whether we are prepared for it or not. For organisations that have been slow to adopt, it’s essential to accelerate this journey, or risk being left behind.”
He expatiated the current state of AI, noting how its application goes beyond personal computing and data maximisation to revolutionising mobile transactions and interactions.
“We are in an era where besides personal computing data, you need to maximise the internet as much as possible. Mobile is now the medium for every transaction and interaction,” Bashorun highlighted.
“The investment in managing our data centres has dropped significantly because now we can access our data from anywhere. This is a direct benefit of maximising cloud technology,” Bashorun said, discussing the practical benefits of AI in cloud technology.
Infobip Highlights Power of AI for Customer Experience at Exclusive Business Dinner in Lagos
He went further to explain the role of natural language processing (NLP) in AI, noting that today, this innovation is used across various applications, whether as a developer or a user. “Microsoft’s investment in identifying and understanding natural language helps us tailor solutions to meet specific needs.”
The importance of AI in optimising employee productivity and customer engagement is currently at the fore. “We need to maximise technology to improve education and various industries. This includes using AI to automate repetitive back-office tasks, enhancing efficiency and allowing human resources to focus on more complex work,” he explained.
He illustrated the application of AI in practical scenarios, such as document processing and workflow management. “Today, AI can scan, understand, and categorise documents, transforming handwritten notes into digital files efficiently.”
In discussing AI’s impact on customer service, Bashorun pointed out, “AI-driven chatbots and virtual assistants are enhancing customer interactions by providing 24/7 support and resolving issues efficiently. This greatly enhances the overall customer experience.”
Taiwo Bashorun also touched on the importance of AI in financial services, particularly in fraud detection and financial planning.
“Advanced AI tools help us monitor transactions in real-time, detect anomalies, and prevent potential fraud. Additionally, AI-driven financial planning tools enable customers to manage their finances more effectively and make informed investment decisions,” he noted.
The disruptive potential of AI in various industries was one major highlight of Bashorun’s presentation. He shared that Generative AI is boosting how we approach data and automation.
“From creating detailed documents to generating insightful PowerPoint presentations, AI is making processes more efficient and streamlined.”
Bashorun concluded with an encouragement for businesses to embrace AI and leverage it to the fullest. “Let us embrace AI to optimise our business operations, drive employee productivity and transform our products and services.”
