FastClaim Partners with Insurers to Streamline Motor Claims, Empower Customers with AI-Driven Innovation

Leveraging artificial intelligence, real-time remote vehicle inspections, and automated damage detection with instant repair estimates, the FastClaim App has redefined how insurance claims are processed, turning a once cumbersome experience into one marked by transparency, speed, and customer satisfaction.

Rapidly adopted by several insurers under the Nigerian Insurers Association (NIA), FastClaim has already secured strategic partnerships with major insurance companies, including Universal Insurance Plc, Guinea Insurance Plc, Sovereign Trust Insurance Plc, NPF Insurance, NSIA Insurance, Lasaco Assurance Plc, and Veritas Kapital Assurance.

According to Mr. Uche Okugo, the founder and chief executive officer of FastClaim Solutions Limited, the platform, which enables automated pre- and post-verification of motor insurance claims, was built to transform the claims journey from stress to simplicity.

“Through the innovative use of mobile technology, AI, and real-time validation, FastClaim turns complexity into simplicity,” he said. “We are not just automating claims; we are humanising the entire experience.”

Traditionally, motor insurance claims in Nigeria have involved lengthy paperwork, field inspections, and prolonged waiting periods.

FastClaim eliminates these bottlenecks by enabling clients to initiate claims instantly through their mobile devices.

Using a guided interface, users capture images and videos of the damaged vehicle, which are then analyzed by the platform’s AI engine.

The AI system automatically assesses damage severity, validates it against the policy, detects potential fraud, and generates an accurate repair estimate, all within minutes.

This removes the need for physical inspections or manual reports, drastically cutting turnaround time while ensuring objectivity and fairness.

Both insurers and customers have lauded the platform’s impact. Insurers report improved efficiency, better fraud detection, and greater operational control, while customers praise the autonomy and transparency it provides. One user described it as “the first time I felt in control of my own claim.”

In response to feedback, the company has enhanced its AI precision, introduced geo-tagging, guided video walkthroughs, and is preparing to launch multilingual support.

It is also developing a built-in dispute resolution feature to ensure fairness and trust in every claim decision.