The Nigeria Civil Aviation Authority (NCAA) has issued fresh directives to airlines regarding information sharing with the passengers.
The Civil Authority said airlines should promptly share information about flight disruptions to enable passengers to make informed travel decisions.
The directive came on the heels of recent flight disruptions which inconvenienced air travelers.
In a statement by Michael Achimugu, the director of Public Affairs and Consumer Protection, the NCAA said it understood the challenges that affected passengers faced and empathized with them.
The agency said its monitoring included comprehensive oversight of operations, adding that Consumer Protection Officers were on the ground to supervise passenger handling procedures.
It said this would ensure that airlines adhered to the Nigeria Civil Aviation Regulations 2023 Part 19.
This oversight, the statement said, aimed to minimise inconveniences occasioned by flight disruptions, by ensuring airlines provided care, refreshments, and other suitable alternatives to affected passengers.
Author
