• News
  • Tech
    • DisruptiveTECH
    • ConsumerTech
    • How To
    • TechTAINMENT
  • Business
    • Telecoms
    • Mobility
    • Environment
    • Travel
    • StartUPs
      • Chidiverse
    • TE Insights
    • Security
  • Partners
  • Economy
    • Finance
    • Fintech
    • Digital Assets
    • Personal Finance
    • Insurance
  • Features
    • IndustryINFLUENCERS
    • Guest Writer
    • EventDIARY
    • Editorial
    • Appointment
  • TECHECONOMY TV
  • Apply
  • TBS
  • BusinesSENSE For SMEs
Thursday, October 2, 2025
  • Login
No Result
View All Result
NEWSLETTER
Tech | Business | Economy
  • News
  • Tech
    • DisruptiveTECH
    • ConsumerTech
    • How To
    • TechTAINMENT
  • Business
    • Telecoms
    • Mobility
    • Environment
    • Travel
    • StartUPs
      • Chidiverse
    • TE Insights
    • Security
  • Partners
  • Economy
    • Finance
    • Fintech
    • Digital Assets
    • Personal Finance
    • Insurance
  • Features
    • IndustryINFLUENCERS
    • Guest Writer
    • EventDIARY
    • Editorial
    • Appointment
  • TECHECONOMY TV
  • Apply
  • TBS
  • BusinesSENSE For SMEs
  • Chidiverse
  • News
  • Tech
    • DisruptiveTECH
    • ConsumerTech
    • How To
    • TechTAINMENT
  • Business
    • Telecoms
    • Mobility
    • Environment
    • Travel
    • StartUPs
      • Chidiverse
    • TE Insights
    • Security
  • Partners
  • Economy
    • Finance
    • Fintech
    • Digital Assets
    • Personal Finance
    • Insurance
  • Features
    • IndustryINFLUENCERS
    • Guest Writer
    • EventDIARY
    • Editorial
    • Appointment
  • TECHECONOMY TV
  • Apply
  • TBS
  • BusinesSENSE For SMEs
  • Chidiverse
No Result
View All Result
Tech | Business | Economy
No Result
View All Result
  • News
  • Finance
  • StartUPs
  • TechTAINMENT
  • Guest Writer
  • Digital Assets
  • IndustryINFLUENCERS
  • Environment
  • Macro Monday
ADVERTISEMENT

How Infobip Champions AI-powered Banking and CX in Africa

Dean Baker, regional head at Infobip

Dean Baker, regional head at Infobip speaking at Seamless Africa 2025

Infobip, a global leader in cloud communications, is reinforcing its leadership in customer engagement innovation as a Silver Sponsor of Seamless Africa 2025, taking place on the 8-9 of September 2025 at the Sandton Convention Centre in Johannesburg.

Over the two-day event, Infobip is showcasing how its Customer Experience Orchestration Platform (CXOP) is transforming digital commerce and banking by putting AI at the core of customer experience (CX).

Dean Baker, regional head at Infobip, is delivering a spotlight presentation on the theme “AI at the Core: Orchestrating the Next Era of Banking CX – From Fragmentation to Flow”.

In his keynote, he highlights how businesses can move beyond fragmented digital strategies by unifying communication channels through intelligent orchestration.

Baker emphasises that AI-driven orchestration enables seamless, connected journeys that not only improve operational efficiency but also build long-term customer trust and loyalty.

“Our CXOP is designed to help businesses deliver experiences that feel truly seamless, no matter where the customer journey starts or ends,” said Baker. “By combining data-driven insights with AI-powered orchestration, organisations can deepen customer relationships, increase retention, and ultimately drive stronger business outcomes.”

Baker is also contributing to a panel discussion on AI and machine learning in the rise of neo-banks and the next age of customer experience, where he shares insights into how integrated communication strategies are reshaping engagement across Africa’s financial services sector.

Infobip is located at stand L16 and will engage attendees with an interactive demonstration of CXOP, illustrating how the platform unifies channels including WhatsApp, Rich Communication Services (RCS), SMS, email, and in-app messaging into a single ecosystem.

Visitors will experience first-hand how CXOP helps brands break down channel silos, deliver personalised and predictive interactions, and scale customer engagement strategies with automation and AI.

“Seamless Africa is the ideal platform for us to connect with the businesses shaping the future of commerce,” Baker added. “We are proud to demonstrate how Infobip can help organisations orchestrate connected, AI-powered experiences that turn every interaction into long-lasting loyalty.”

Recognised as one of Africa’s leading gatherings for payments, fintech, retail, and digital identity, Seamless Africa 2025 is bringing together innovators and decision-makers from across the continent.

Infobip’s sponsorship and active participation emphasises its commitment to enabling omnichannel communications that meet the needs of Africa’s mobile-first consumers and support the region’s digital transformation.

0Shares

Tags: Dean Bakerregional head at InfobipSeamless Africa 2025
Staff Writer

Staff Writer

Next Post
Sun King Refreshes Brand

Sun King Refreshes Brand

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

I agree to the Terms & Conditions and Privacy Policy.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

  • About
  • Advertise
  • Careers
  • Contact Us

© 2025 TECHECONOMY.

No Result
View All Result
  • News
  • Tech
    • DisruptiveTECH
    • ConsumerTech
    • How To
    • TechTAINMENT
  • Business
    • Telecoms
    • Mobility
    • Environment
    • Travel
    • StartUPs
      • Chidiverse
    • TE Insights
    • Security
  • Partners
  • Economy
    • Finance
    • Fintech
    • Digital Assets
    • Personal Finance
    • Insurance
  • Features
    • IndustryINFLUENCERS
    • Guest Writer
    • EventDIARY
    • Editorial
    • Appointment
  • TECHECONOMY TV
  • Apply
  • TBS
  • BusinesSENSE For SMEs

© 2025 TECHECONOMY.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.