ADVERTISEMENT
TechEconomy
Sunday, June 1, 2025
No Result
View All Result
  • News
  • Tech
    • DisruptiveTECH
    • ConsumerTech
      • Accessories
      • Phones
      • Laptop
      • Gadgets and Appliances
      • Apps
    • How To
    • TechTAINMENT
  • Business
    • Telecoms
      • Broadband
    • Mobility
    • Environment
    • Travel
    • Commerce
    • StartUPs
    • TE Insights
    • Security
  • Partners
  • Economy
    • Finance
    • Fintech
    • Digital Assets
    • Personal Finance
    • Insurance
  • Features
    • IndustryINFLUENCERS
    • Guest Writer
    • Appointment
    • EventDIARY
    • Editorial
  • Apply
  • TecheconomyTV
  • Techeconomy Events
  • BusinesSENSE For SMEs
  • TBS
  • News
  • Tech
    • DisruptiveTECH
    • ConsumerTech
      • Accessories
      • Phones
      • Laptop
      • Gadgets and Appliances
      • Apps
    • How To
    • TechTAINMENT
  • Business
    • Telecoms
      • Broadband
    • Mobility
    • Environment
    • Travel
    • Commerce
    • StartUPs
    • TE Insights
    • Security
  • Partners
  • Economy
    • Finance
    • Fintech
    • Digital Assets
    • Personal Finance
    • Insurance
  • Features
    • IndustryINFLUENCERS
    • Guest Writer
    • Appointment
    • EventDIARY
    • Editorial
  • Apply
  • TecheconomyTV
  • Techeconomy Events
  • BusinesSENSE For SMEs
  • TBS
No Result
View All Result
Tech | Business | Economy
No Result
View All Result
Podcast

Home » Infobip Completes First RCS Implementation in South Africa for Bob Group

Infobip Completes First RCS Implementation in South Africa for Bob Group

Joan Aimuengheuwa by Joan Aimuengheuwa
June 24, 2024
in Commerce
0
Infobip and Bob Group South Africa
L-r: Andrew Egan, Africa regional sales director at Infobip, with Stephan Naudé, operations manager at Ship Logic.

L-r: Andrew Egan, Africa regional sales director at Infobip, with Stephan Naudé, operations manager at Ship Logic.

RelatedPosts

td africa Black Friday

Every Friday is Black Friday: TD Africa Turns Up the Heat on Tech Accessibility

May 27, 2025

EU Warns Shein: Clean Up or Face Sanctions

May 26, 2025

Infobip recently achieved a significant milestone by successfully implementing a Rich Communication Services (RCS) channel for ecommerce platform Bob Group, making this Infobip’s first live RCS client in South Africa.

The partnership aims to enhance customer communication and drive efficiencies for Bob Group’s Ship Logic platform.

Empowering Bob Group’s ecommerce platform

Bob Group was founded in 2022 after uAfrica bought a 100% shareholding in the well-established online marketplace bidorbuy.

The merged entity aims to offer “everything ecommerce” to everyone and make online buying and selling more accessible and inclusive.

The company’s comprehensive suite of B2B order fulfilment, platform syncing, payment, and shipping tools enables merchants to grow their businesses, significantly contributing to economic empowerment.

Bob Group offers five services: Bob Shop, Bob Go, Bob Box, Bob Pay, and Ship Logic. Ship Logic stands out as the company’s shipping software solution, revolutionising parcel delivery.

After making an online purchase, customers can manage orders and choose from various carriers using Bob Go.

The Ship Logic platform is an API-driven delivery management system for South African couriers. It allows couriers to integrate with other services and third parties to ensure the effective collection and delivery of their customer’s parcels .

Addressing the communication challenge

To improve customer service and drive efficiency, Ship Logic sought a cost-effective and scalable communication solution. Infobip’s RCS messaging, known for its richer content capabilities like images and logos, matches Bob Group’s digital transformation journey and offers a more secure alternative to traditional SMS and email channels.

The Infobip solution

Given the existing partnership between the two companies, Ship Logic turned to Infobip for an affordable messaging solution with tracking features.

Building on their previous collaboration in SMS services, Infobip recommended adopting RCS messaging, a relatively new concept in South Africa.

RCS offers a modern industry standard for messaging, enabling richer, more dynamic, and secure conversations that surpass the limitations of traditional SMS.

RCS, currently available on the Android mobile operating system with plans for future iOS expansion, allows the integration of images, logos, and enhanced interactive features within messages.

Infobip seamlessly integrated its RCS API with Ship Logic’s system, completing the transition to this messaging platform in October 2023.

Andrew Egan, Africa regional sales director at Infobip, highlighted the strategic benefits of the RCS solution:

“The power of our RCS solution made it an obvious choice for Bob Group, offering an enhanced end-user experience without compromising cost-effectiveness. With our implementation framework already in place, collaboration ensured a seamless transition.”

Smooth implementation and positive outcomes

The project implementation was smooth, requiring minimal manual effort. Transitioning to RCS significantly reduced operational costs for Ship Logic, as RCS is proving to be a more affordable channel than SMS. Moreover, the enriched content capabilities of RCS enhanced the user experience, perfectly aligning with Bob Group’s digital transformation strategy.

By adopting RCS, Bob Group now offers customers a more authentic and secure communication channel, improving brand authenticity for couriers and ensuring the security of parcel deliveries. Infobip’s dedicated numbers guarantee reliable and efficient transactional messaging between Ship Logic’s system and customers.

Stephan Naudé, Operations manager at Ship Logic, emphasised the strategic significance of this partnership:

“The future for Bob Group is to incorporate all of our services with RCS through Infobip and use the full spectrum of their services. That is part of our growth plan, and Infobip will be part of our technology journey.”

Looking ahead

This collaboration between Infobip and Bob Group sets a precedent for future technological advancements in the South African ecommerce sector.

As Bob Group expands and innovates, integrating RCS across all its services will drive growth and enhance customer satisfaction.

Loading

Advertisements
MTN ADS

Author

  • Joan Aimuengheuwa
    Joan Aimuengheuwa

    Joan thrives at helping individuals and businesses scale via storytelling...

    View all posts
0Shares
Tags: Bob Groupinfobip
Previous Post

Unlock Big Rewards with TECNO’s Mid-Year Sales Promo

Next Post

NERC’s N21 Billion: Band-Aiding a Hemorrhaging Power Sector?

Joan Aimuengheuwa

Joan Aimuengheuwa

Joan thrives at helping individuals and businesses scale via storytelling...

Related Posts

td africa Black Friday
Commerce

Every Friday is Black Friday: TD Africa Turns Up the Heat on Tech Accessibility

by Destiny Eseaga
May 27, 2025
0

TD Africa, a trailblazer in technology distribution and innovation across Africa, has launched an exciting weekly campaign titled 'Black Friday...

Read more
EU Warns Shein: Clean Up or Face Sanctions

EU Warns Shein: Clean Up or Face Sanctions

May 26, 2025
How Businesses In Africa Are using automation | leveraging data

How Businesses in Africa Are Finally Closing the Efficiency Gap with Automation

May 22, 2025
Temu and International AntiCounterfeiting Coalition - IACC

Temu Signs MoU with IACC to Strengthen IP Enforcement

May 22, 2025
MaxAB-Wasoko acquires Fatura

DEALS: MaxAB-Wasoko Acquires Fatura, Advancing Bold Ambition for Pan-African E-Commerce Consolidation

May 19, 2025
My Airtel App + eShop

Airtel Adds eShop Feature in Upgraded My Airtel App

May 16, 2025
Next Post
NERC’s N21 Billion: Band-Aiding a Hemorrhaging Power Sector?

NERC’s N21 Billion: Band-Aiding a Hemorrhaging Power Sector?

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

I agree to the Terms & Conditions and Privacy Policy.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Techeconomy Podcast

Techeconomy Podcast
Techeconomy Podcast

Infowave is brought to you by TechEconomy. Every week we will bring new stories from startups and influencers who are shaping and changing the world we live in. We’ll also bring you reports on topics you should know.

Follow us @techeconomyng for more.

TECH TALK EPISODE 2
byTecheconomy

PRODUCTIVITY AND WORK-Life Balance

TECH TALK EPISODE 2
TECH TALK EPISODE 2
May 22, 2025
Techeconomy
CYBERSECURITY ESSENTIALS
April 24, 2025
Techeconomy
Digital Marketing Trends and strategies for 2025 and beyond
February 27, 2025
Techeconomy
Major Lesson for Techies in 2024 and Projections for 2025
December 6, 2024
Techeconomy
Major Lessons for Techies in an AI-Driven World | Techeconomy Business Series Highlights
November 26, 2024
Techeconomy
Maximizing Profitability Through Seasonal Sales: Strategies For Success
November 8, 2024
Techeconomy
Techeconomy Business Series
October 15, 2024
Techeconomy
PRIVACY IN THE ERA OF AI: GETTING YOUR BUSINESS READY
May 30, 2024
Techeconomy
Unravel the Secrets of Marketing Everywhere All At Once with Isaac Akanni from Infobip | Infowave Podcast Episode 1
February 9, 2024
Techeconomy
The Role of Ed-tech in Life Long Learning and Continuous Education
October 19, 2023
Techeconomy
Search Results placeholder

WHAT IS TRENDING

https://www.youtube.com/watch?v=g_MCUwS2woc&list=PL6bbK-xx1KbIgX-IzYdqISXq1pUsuA4dz

Follow Us

  • About Us
  • Contact Us
  • Careers
  • Privacy Policy

© 2025 Techeconomy - Designed by Opimedia.

No Result
View All Result
  • News
  • Tech
    • DisruptiveTECH
    • ConsumerTech
      • Accessories
      • Phones
      • Laptop
      • Gadgets and Appliances
      • Apps
    • How To
    • TechTAINMENT
  • Business
    • Telecoms
      • Broadband
    • Mobility
    • Environment
    • Travel
    • Commerce
    • StartUPs
    • TE Insights
    • Security
  • Partners
  • Economy
    • Finance
    • Fintech
    • Digital Assets
    • Personal Finance
    • Insurance
  • Features
    • IndustryINFLUENCERS
    • Guest Writer
    • Appointment
    • EventDIARY
    • Editorial
  • Apply
  • TecheconomyTV
  • Techeconomy Events
  • BusinesSENSE For SMEs
  • TBS

© 2025 Techeconomy - Designed by Opimedia.

Translate »
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.