The Nigeria Social Insurance Trust Fund (NSITF) has announced that going forward, it will make sure that applications from workers who are hurt or unable to work are handled within 10 days.
NSITF provides compensation to insured employees who suffer from occupational diseases or sustain injuries or disability from accidents at their workplace or in the course of employment, whether at their usual place of work or outside of it.
At the NSITF-SERVICOM Stakeholders’ Forum yesterday, the Managing Director of NSITF, Michael Akabogu, said the Fund was working to win back the entire trust of Nigerians in its activities.
The Managing Director of NSITF, Michael Akabogu, stated Thursday at the NSITF-SERVICOM Stakeholders’ Forum that the Fund was working to earn back the entire trust of Nigerians in its activities.
To improve access and enable quick response from the general public, it also announced plans for a comprehensive restructuring of its service agreement with the creation of a toll-free, 24-hour Call Center.
He said: “To improve service delivery, the fund will soon introduce a toll-free, round-the-clock Call Center with a memorable code to improve access and timely feedback.
“This is an important move that attempts to break through the barrier between the fund and its many stakeholders, particularly when it comes to complaints about claims, registration, and emergencies.
It will successfully end the practice of accidents not being reported right away due to office closing hours or days of the week.
The MD said that the organization has a regular procedure of responding to claims within 14 days in regards to the issue of slow response to claims submitted by injured personnel.
But he pointed out that failure to promptly disclose victim situations could lead to delays.
He claimed that most of the time, people do not promptly report occurrences to the proper NSITF offices.
According to Akabogu, the NSITF was building an electronic feedback mechanism to ensure that irate subscribers file their concerns and receive responses in real-time as part of efforts to respond quickly and provide effective service to subscribing personnel.